GEM

Banaras Hindu University AMC/CMC Tender for Pre-owned Products 500000 Location Rajasthan 2025

Posted

30 Oct 2025, 04:02 pm

Deadline

10 Nov 2025, 04:00 pm

Location

VARANASI , UTTAR PRADESH

Progress

Issue30 Oct 2025, 04:02 pm
AwardPending
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Quantity

60

Bid Type

Two Packet Bid

Tender Overview

Banaras Hindu University (Department of Higher Education) invites bids for Customized AMC/CMC for Pre-owned Products with an estimated value around ₹500,000 and a potential quantity/duration adjustment of up to 25% at contract issue. The scope focuses on maintenance contracts for pre-owned equipment, with a dedicated/OEM service support channel and an escalation matrix requirement. Bidder must ensure certifications and documents are uploaded per ATC guidelines. This tender emphasizes flexible scope readjustment, robust service accessibility, and strict adherence to bidder eligibility provisions. The procurement is positioned under BHU’s regional and education-sector maintenance objectives, requiring reliable post-sale support and clear escalation pathways. Unique aspects include the explicit 25% variation clause and the mandatory uploads of specified certificates to avoid bid rejection.

Technical Specifications & Requirements

  • Scope: Customized AMC/CMC for pre-owned products; detailed itemization not provided in BOQ (0 items listed).
  • Value/Adjustment: Estimated value ₹500,000; contract quantity/duration may vary by up to 25% at issue and post-issuance per ATC.
  • Service Support: Dedicated toll-free service line required; escalation matrix with telephone numbers for service support must be provided by bidder/OEM.
  • Documentation: Upload all certificates/documents sought in the Bid Document/ATC; non-compliance leads to rejection.
  • ATC/ATC Document: An uploaded ATC file governs scope and terms; bidders should review the uploaded ATC document for specifics.
  • Scope Readiness: SCOP OF WORK must be read before bidding; ensure alignment with pre-owned product maintenance expectations.

Terms, Conditions & Eligibility

  • EMD/Performance terms: Not specified in data; bidders must adhere to standard EMD/guarantee requirements per ATC.
  • Financial standing: Bidders must not be under liquidation, court receivership, or bankruptcy; upload an undertaking.
  • Support: Dedicated toll-free service contact and escalation matrix are mandatory.
  • Certificate submission: Failure to upload required certificates/documents will lead to rejection.
  • ATC compliance: Follow the uploaded ATC clauses; scope is governed by the ATC document.
  • Acceptance: Bidder must comply with all ATC terms to participate in BHU procurement.

Key Specifications

  • Scope: Customized AMC/CMC for pre-owned products

  • Estimated value: ₹500,000

  • Variation: Contract quantity/duration may change up to 25%

  • Service support: Dedicated toll-free number; escalation matrix

  • Documentation: Upload all required certificates per ATC

  • ATC compliance: Follow the uploaded ATC document for exact terms

  • BOQ: Total items: 0 (no explicit BOQ items listed)

Terms & Conditions

  • Bidder must accept up to 25% change in quantity or duration.

  • Mandatory upload of all required certificates and ATC documents.

  • Dedicated toll-free service line and escalation matrix required.

Important Clauses

Payment Terms

Not specified in provided data; bidders should refer to ATC for payment milestones and terms.

Delivery Schedule

Not specified; ATC governs delivery timelines and performance requirements.

Penalties/Liquidated Damages

Not specified; check ATC for LD provisions and performance guarantees.

Bidder Eligibility

  • Not under liquidation or bankruptcy; attach undertaking

  • Experience in AMC/CMC for pre-owned equipment

  • Demonstrated financial stability per ATC

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Required Documents

1

GST registration certificate

2

Permanent Account Number (PAN) card

3

Experience certificates for AMC/CMC of pre-owned equipment

4

Financial statements (as required by ATC)

5

EMD/Security deposit documentation (as per ATC)

6

Technical bid documents and compliance certificates

7

OEM authorizations (if applicable)

8

Escalation matrix and dedicated service contact details

Frequently Asked Questions

How to bid for customized AMC/CMC at Banaras Hindu University?

Bidders should submit all required certificates per ATC, provide a dedicated toll-free service line and escalation matrix, and ensure compliance with the 25% variation clause. The bid must include GST, PAN, experience proofs, financials, and OEM authorization if applicable. Review the ATC uploaded by BHU for scope and terms.

What certificates are required for BHU AMC tender submission?

Required certificates include GST registration, PAN, experience certificates for pre-owned maintenance, financial statements, and any OEM authorizations. Ensure all documents are uploaded with the bid per the ATC to avoid rejection.

What is the estimated value and scope for BHU maintenance tender?

The tender estimates value at ₹500,000 with potential quantity/duration variation up to 25%. Scope centers on Customized AMC/CMC for pre-owned products; consult the ATC for detailed scope and service levels.

What are the service-support requirements for BHU AMC?

Bidder must provide a dedicated toll-free service line and a defined escalation matrix with telephone numbers. This ensures timely support and resolution for post-sale maintenance of pre-owned equipment as per the ATC.

What documents govern BHU procurement terms for this bid?

The Bid Document, ATC, and any corrigendum govern terms. Upload all required certificates, ensure the Escalation Matrix is included, and verify that the scope read before bidding as per the uploaded ATC.

How does the 25% variation clause affect bidders for BHU AMC?

Bidders must plan for possible 25% changes in contract quantity or duration at contract issue, and post-issuance adjustments must also stay within 25%. This requires flexible resource planning and pricing while maintaining service levels.

What is the delivery/activation timeline for BHU AMC services?

The exact delivery timeline is governed by the ATC; bidders should align deployment and activation with the contract start and milestones specified therein, ensuring continuous service during the maintenance period.

Where can bidders find the ATC document for this BHU tender?

The ATC document is uploaded by BHU within the tender portal; bidders must click the ATC link to view scope, terms, and any rider clauses before bid submission.

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