GEM

Indian Army Repair Services Tender for Trail Camera, Hand Held Search Light & Metal Detector in India 2025 ISO 9001

Posted

17 Oct 2025, 06:46 pm

Deadline

28 Oct 2025, 07:00 pm

Location

BUDGAM , JAMMU & KASHMIR

Progress

Issue17 Oct 2025, 06:46 pm
AwardPending
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Quantity

53

Category

Repair of Trail Camera

Bid Type

Two Packet Bid

Key Highlights

  • • OEM/Authorized Seller in India requirement for after-sales service
  • • ISO 9001 certification mandatory for bidder or OEM
  • • Material Test Certificate required with each supply
  • • 25% quantity variation right during procurement and contract currency
  • • Dedicated technical service personnel and SLA commitments
  • • Dedicated toll-free service number and escalation matrix
  • • Vehicle Mounted Search Light scope explicitly not included
  • • Laboratory-based acceptance by buyer using Material Test results

Categories 6

VEHICLE METAL DETECTORS DETECTOR SEARCH LIGHT CAMERA SEARCH LIGHT AND TORCH

Tender Overview

The Indian Army, Department of Military Affairs, seeks repair services for specified field equipment including Trail Camera, Hand Held Search Light, and Hand Held Metal Detector, with an additional note for a Vehicle Mounted Search Light being not available. The bid imposes an OEM/Authorized Seller in India requirement for after-sales support and mandates ISO 9001 certification. A flexible quantity clause allows a 25% increase/decrease at contract award and during currency, based on original delivery timelines. The scope emphasizes service quality, with explicit material tests and dedicated after-sales resources. The opportunity targets Indian defense procurement timelines and requires disciplined SLA adherence for warranty support.

Technical Specifications & Requirements

  • Product/Service: Repair services for Trail Camera, Hand Held Search Light, Hand Held Metal Detector; note: Vehicle Mounted Search Light not included in current scope.
  • Standards/Certifications: ISO 9001 certification required for bidder or OEM; Material Test Certificate to accompany delivery.
  • OEM/Support: If imported, OEM or authorized seller must have registered Indian office for after-sales service.
  • Documentation for supply: Material Test Certificate to be submitted; buyer lab will determine acceptance.
  • Warranty/Service: Dedicated service personnel and SLAs for timely servicing during warranty; toll-free support and escalation matrix required.
  • Delivery & Support: Service capability with a dedicated toll-free number and clear escalation matrix.

Terms, Conditions & Eligibility

  • OEM/India presence required for after-sales support if the product is imported.
  • ISO 9001 certification mandatory for bidder or OEM.
  • Material Test Certificate to accompany supply; acceptance based on buyer’s lab results.
  • Warranty/Service SLA: dedicated field engineers and time-bound service requests; SLA specified in bid clauses.
  • Support Channels: dedicated toll-free number and escalation matrix for service support.
  • Option Clause: quantity may be increased/decreased by up to 25% during contract and currency, with delivery timelines adjusted accordingly.

Key Specifications

  • Product/Service names: Repair of Trail Camera, Hand Held Search Light, Hand Held Metal Detector

  • Quantity/scale: Not specified in BOQ; scope based on awarded contract with 25% option clause

  • EMD/Estimated value: Not specified

  • Category: Defense equipment repair service

  • Quality/Compliance: ISO 9001; Material Test Certificate with delivery

  • Delivery/support: Timely servicing per SLA; dedicated support channels

  • Warranty/AMC: Service level agreements for defect rectification during warranty

Terms & Conditions

  • 25% quantity variation allowed during contract and currency with adjusted delivery

  • ISO 9001 certification mandatory for bidder or OEM

  • Material Test Certificate required with each delivery

  • OEM/Authorized Seller must have Indian registered office for after-sales support

  • Dedicated toll-free service number and escalation matrix required

Important Clauses

Payment Terms

Not specified in provided terms; standard procurement payments apply per contract

Delivery Schedule

Delivery period begins from last date of original delivery order; option-driven extensions possible with minimum 30 days increment and prorated timing

Penalties/Liquidated Damages

Not explicitly stated in terms; penalties would be tied to SLA breach per bid

Bidder Eligibility

  • Must hold ISO 9001 certification (bidder or OEM)

  • OEM/Authorized Seller must have registered office in India for after-sales support

  • Experience in repairing security/field equipment (trail cameras, search lights, metal detectors) desirable

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Required Documents

1

GST registration certificate

2

Permanent Account Number (PAN) card

3

Experience certificates for similar repair scopes

4

Financial statements or solvency proof

5

Material Test Certificate for supplied items

6

ISO 9001 certificate (bidder or OEM)

7

OEM authorization/Dealer certificate (if applicable)

8

Technical bid documents confirming capability for Trail Camera, Hand Held Search Light, and Hand Held Metal Detector repairs

Frequently Asked Questions

How to bid for Indian Army repair services tender in India 2025

Bidders must meet key eligibility criteria including ISO 9001 certification, Indian OEM presence for after-sales support, and submission of a Material Test Certificate. Prepare GST, PAN, experience proofs, financials, and OEM authorization. The scope covers Trail Camera, Hand Held Search Light, and Hand Held Metal Detector repairs with a 25% quantity option.

What documents are required for Indian Army repair tender submission

Submit GST registration, PAN, past experience certificates for similar repairs, financial statements, Material Test Certificate with each delivery, ISO 9001 certificate, OEM authorization, and technical bid detailing capability to repair Trail Camera, Hand Held Search Light, and Hand Held Metal Detector.

What standards and quality assurances are required for repairs

Bidder or OEM must be ISO 9001 certified; Material Test Certificate must accompany supply and be validated by buyer’s lab to determine acceptance; dedicated service personnel and SLA commitments are required for warranty support.

When does the option clause allow quantity changes in the contract

The purchaser may increase or decrease quantity by up to 25% at contract placement and during currency, with delivery timelines adjusted by a calculated formula based on original delivery period, minimum 30 days.

What after-sales support commitments are expected

Bidders must provide a dedicated toll-free service number, escalation matrix, and timely on-site/remote servicing during warranty, with trained engineers assigned to service requests per SLA.

Is Vehicle Mounted Search Light repair included in the current scope

No. The tender explicitly excludes Vehicle Mounted Search Light from the current repair scope; only Trail Camera, Hand Held Search Light, and Hand Held Metal Detector repairs are covered.

What is required for OEM/Authorized Seller as part of compliance

If products are imported, the OEM or authorized seller must have a registered office in India for after-sales support; submit an official certificate to prove registration and availability of service network.

What is the accepting authority for Material Test Certificate

The buyer’s laboratory will perform acceptance tests; the Material Test Certificate accompanies the supply and acceptance is solely determined by the lab results and related specifications.

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