Tender Overview
Organization: Diesel Loco Modernisation Works (Indian Railways) seeks an Annual Maintenance Contract (AMC) for Networking Devices / Local Area Network (LAN) as per the Scope of Work & Annexure-A. Estimated value: ₹5,904,043; EMD: ₹118,090. Location details are not specified in the notice. The contract covers ongoing networking device maintenance and service support for the LAN environment under a single provider, with optional quantity/duration adjustments up to 25% at contract issue and a subsequent cap of 25% thereafter. The ATC emphasizes resolutive service availability and escalation processes through OEM-authorized support.
Technical Specifications & Requirements
- Product/Service: AMC for Networking Devices / LAN per Scope of Work & Annexure-A (ATC attached).
- Scope: Ongoing maintenance, service & support for local area network systems; delivery/installation not explicit but service continuity is pivotal.
- Standards/Compliance: Not explicitly specified in tender data; bidders must review attached SLA/ATC for specific certifications and OEM authorizations.
- EMD & Value: ₹118,090 EMD; estimated contract value ₹5,904,043. No BOQ items listed; ensure alignment with scope documents.
- Delivery/Support: Dedicated toll-free support, escalation matrix, and post-award service commitments required per ATC.
- Experience: Bidder must provide OEM authorization if acting through an authorized distributor; ensure service capability for telecom/networking equipment.
Terms, Conditions & Eligibility
- Quantity/Duration Flexibility: 25% upward/downward adjustment permitted at contract issue; post-issuance, same cap applies.
- Financial Standing: No liquidation or bankruptcy; upload financial undertaking with bid.
- MA/Authorizations: OEM authorization when using distributors; dedicated service hotline and escalation matrix required.
- GST: GST payable by bidder; reimbursements depend on actuals or prevailing rate, capped to quoted GST percentage.
- Invoicing: Invoices must be raised in the consignee’s name with its GSTIN.
- Documentation: Upload mandatory certificates/test reports per SLA/ATC on bid opening date.