GEM

Assam Medical Services Corporation Limited Biomedical Equipment CMC Tender Guwahati Assam 2025 - Pre-owned RUDOLPH Comprehensive Maintenance Contract

Posted

28 Oct 2025, 10:33 am

Deadline

07 Nov 2025, 11:00 am

Value

₹4,26,300

Location

KAMRUP , ASSAM

Progress

Issue28 Oct 2025, 10:33 am
AwardPending
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Quantity

3

Bid Type

Two Packet Bid

Categories 1

EQUIPMENT

Tender Overview

Assam Medical Services Corporation Limited invites bids for a Customized AMC/CMC for Pre-owned Biomedical Equipment (RUDOLPH) under the Health and Family Welfare Department, Assam. The project value is estimated at ₹426,300, with no BOQ items. The procurement involves a Comprehensive Maintenance Contract (CMC) for a pre-owned biomedical system, with bid submission routed through multi-modal EMD options and OEM authorization requirements. The tender emphasizes escalation protocols, dedicated service support channels, and the need for formal AE/MA agreements with OEMs. Key differentiators include a flexible option clause allowing quantity/duration adjustments up to 25%, and stringent EMD submission methods. The process requires hardcopy delivery within 5 days after bid end/opening. The opportunity is anchored in Guwahati, Assam, under the Assam government procurement framework.

Technical Specifications & Requirements

  • Product/service: Customized AMC/CMC for pre-owned biomedical equipment (RUDOLPH) with comprehensive maintenance.
  • EMD submission options: DD payable to Assam Medical Services Corporation Limited (Guwahati), Fixed Deposit Receipt (FDR) pledged in ASC Limited, Banker’s Cheque, or online RTGS/IBN to account 50100516234601, IFSC HDFC0009584. Upload proof and deliver hardcopy within 5 days.
  • OEM authorization: Authorized distributor/service provider must furnish ownership and contact details for OEM with bid.
  • Escalation & support: Escalation matrix with telephone numbers and a dedicated toll-free service line for support.
  • Delivery/installation terms: While not detailed, hardcopy EMD delivery timelines apply; contract quantity/duration may be adjusted up to 25% at contract issue and post-issue.
  • Security & compliance: Emphasis on serviceability of pre-owned biomedical equipment under AMC/CMC norms; no explicit technical standards listed.

Terms & Eligibility

  • EMD submission methods: DD, FDR, BC, or online RTGS/IBAN with proof; delivery of hardcopy within 5 days of bid end/opening.
  • Manufacturer authorization: Must include OEM/service provider details, including name, address, email, and phone.
  • Service support: Escalation matrix and dedicated toll-free numbers for post-bid service support.
  • Payment terms & security: Performance security may be required; online payment must reference bid number and bidder name in transaction details.
  • Miscellaneous: Supplier must comply with Assam Medical Services Corporation Limited bidding norms; bids must include scanned proofs of EMD submissions.

Key Specifications

  • AMC/CMC for pre-owned biomedical equipment (RUDOLPH)

  • Estimated contract value: ₹426,300

  • EMD submission: multiple options (DD, FDR, BC, RTGS/online)

  • Online payment beneficiary: Assam Medical Services Corporation Limited, A/c 50100516234601, IFSC HDFC0009584

  • Delivery of hardcopy EMD proof within 5 days of bid end/opening

  • OEM authorization with complete contact details

  • Escalation matrix and toll-free service support line

Terms & Conditions

  • EMD can be submitted via DD, FDR, BC, or online RTGS with hardcopy delivered within 5 days

  • OEM authorization required with full company contact details

  • 25% quantity/duration adjustment allowed at contract issue and post-issue

  • Dedicated service support channels and escalation matrix mandatory

  • Bid submission must include scanned EMD proof and hardcopy delivery proof

Important Clauses

Payment Terms

EMD payment options include DD, FDR, BC, or online RTGS; online transfer requires bidder to reference bid number and bidder name; hardcopy EMD proof must be delivered within 5 days of bid end/opening

Delivery Schedule

Hardcopy EMD proofs must reach the buyer within 5 days; contract quantity/duration may be revised up to 25% at contract issue, and up to 25% post-issuance

Penalties/Liquidated Damages

Penalty details not explicitly provided in data; bidders should assume standard AMC/CMC performance penalties as per ASC norms and contract terms

Bidder Eligibility

  • Authorized OEM/distributor with valid authorization certificate

  • Demonstrated experience in AMC/CMC for biomedical equipment

  • Financial capability to handle an estimated contract value of ₹426,300

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Required Documents

1

GST registration certificate

2

Permanent Account Number (PAN) card

3

Experience certificates for similar AMC/CMC in biomedical equipment

4

Financial statements (as applicable)

5

EMD submission proof (DD, FDR, BC or RTGS/online payment receipt) and hardcopy delivery proof within 5 days

6

OEM authorization / Manufacturer authorization certificate

7

Technical bid documents demonstrating AMC/CMC capability for pre-owned biomedical equipment

8

Escalation matrix and dedicated service support contact details

Frequently Asked Questions

How to bid for the Assam biomedical maintenance tender in Guwahati 2025

Bidders must submit an EMD via DD, FDR, BC, or online RTGS to Assam Medical Services Corporation Limited and provide scanned proof plus hardcopy within 5 days. Include OEM authorization, escalation matrix, and dedicated service line details; ensure bid documents reflect the ₹426,300 estimated value and RUDOLPH CMC scope.

What documents are required for EM D submission and OEM authorization

Required documents include GST registration, PAN, experience certificates for AMC/CMC of biomedical equipment, financial statements, EMD proof (DD/FDR/BC or RTGS), OEM authorization with complete contact details, and escalation matrix; upload scanned copies and deliver hardcopies within 5 days of bid end.

What are the EMD submission options and payment terms

EMD can be paid via Account Payee DD, Fixed Deposit Receipt, Banker’s Cheque, or online RTGS to the ASC account ₹426,300 value. Ensure the online transaction references the bid number and bidder name; provide scanned proof and deliver the hardcopy within 5 days after bid end/opening.

What is the contract quantity adjustment provision for this tender

The buyer may adjust contract quantity or duration up to 25% at contract issue, and post-issuance adjustments are allowed up to 25%. Bidders must accept revised quantity or duration as per the clause.

What is required for escalation and dedicated service support

Bidders must provide an Escalation Matrix with telephone numbers and a dedicated toll-free service line for biomedical maintenance support; this ensures timely response for the pre-owned RUDOLPH equipment AMC/CMC.

Which organization is issuing the CMC tender for pre-owned equipment

The tender is issued by Assam Medical Services Corporation Limited under the Health and Family Welfare Department, Assam, for pre-owned biomedical equipment CMC (RUDOLPH) with an estimated value of ₹426,300.

Are OEM authorizations mandatory for bidder eligibility

Yes. Bidders must include an OEM/Original Service Provider authorization with full name, designation, address, email, and phone number; this is essential for eligibility in the Assam ASC CMC tender.

What procurement location and eligibility keywords are relevant

Keywords include Guwahati, Assam; AMC/CMC for pre-owned biomedical equipment; RUDOLPH; OEM authorization; EMD submission; escalation matrix; dedicated service line; bid end/opening; 25% quantity/duration adjustments.

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