Tender Overview
The opportunity relates to maintenance and support for the Koha Library Management System, including database and document management components, with onsite or online service delivery. The scope covers keeping existing hardware integrated with Koha, including biometric devices, printers, and barcode readers, and ensuring uninterrupted library operations. The procurement is tied to the Andaman & Nicobar State Data Centre environment, with focus on responsive maintenance, proactive support, and audit-ready reporting. A key differentiator is the emphasis on real-time issue notification to the Librarian, prompt repair/replacement, and security certificate handling upon request. The contract allows quantity or duration adjustments up to 25% at contract issuance and post-award, binding bidders to revised terms. The arrangement also requires a robust escalation matrix and dedicated support line to ensure uninterrupted library services.
Technical Specifications & Requirements
- Product/Service: Maintenance and support for Koha Library Management System (software maintenance, reactive and proactive support, dedicated engineer).
- Scope: Hardware integration maintenance (biometric devices, printers, barcode readers); report generation; audit support; security certificates provisioning to A&N SDC.
- Deliverables: Timely repairs/replacements; system-generated reports; security certificate submissions on request; messaging/mailing facility maintenance.
- Support framework: Dedicated toll-free support, escalation matrix, and ongoing operational reports.
- Delivery/Support Location: Andaman & Nicobar Islands, with library operations needing minimal disruption.
- Qualification cues: Experience with Koha environments, ability to maintain integrated hardware, and capability to provide audit-ready documentation.
Terms, Conditions & Eligibility
- EMD/PBG: Not specified; alternative security option via Fixed Deposit Receipt (FDR) acceptable with post-endorsement and delivery of original FDR within 15 days of award.
- Commercial terms: OPTION CLAUSE permits up to 25% variation in quantity or contract duration.
- Service requirements: Dedicated service line, escalation matrix, and timely issue notification to Librarian; audit support and security cert provisioning.
- Documentation: Vendors must upload scanned FDR during award process and deliver hard copy within 15 days; reports and certificates as requested by library authorities.
