GEM

Office Of Dg (mss) Comprehensive AMC/CMC for PCS, Printers & Network Infrastructure Hyderabad Telangana 2025

Posted

29 Oct 2025, 06:58 pm

Deadline

10 Nov 2025, 10:00 am

Location

HYDERABAD , TELANGANA

Progress

Issue29 Oct 2025, 06:58 pm
AwardPending
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Quantity

1

Bid Type

Two Packet Bid

Key Highlights

  • • Local Hyderabad/Secunderabad DRDL Lab registration or presence required
  • • 5% performance security bond of contract value (incl. taxes) in favor of Director DRDL
  • • MSME not eligible for services bidding
  • • Site survey mandatory prior to quoting to assess complexity and environment
  • • Payment on scope basis after Job Completion Certificate from user Directorate
  • • On-site AMC/CMC for pre-owned PCs, printers and network infrastructure

Tender Overview

The Office Of Dg (mss) under the Department Of Defence Research & Development invites bids for an AMC/CMC of pre-owned products covering PCs, printers and network infrastructure in Hyderabad, Telangana. The assignment targets on-site operation and comprehensive annual maintenance services, with evaluation based on scope adherence and successful completion of work orders. Bidders must be prepared for a site survey to assess complexity and working environment before quoting. The contract requires a local Hyderabad/Secunderabad presence and familiarity with DRDL work centers. A 5% performance security bond is specified and payments are processed upon submission of a Job Completion Certificate from the user Directorate, aligned to the scope of work. This tender emphasizes service delivery against a defined scope, not a generic replacement cycle, and excludes MSME bidders for services. The opportunity is location-specific (Hyderabad) and structured around a scope-driven maintenance model rather than a fixed-price overhaul.

Technical Specifications & Requirements

  • Product/Service: AMC/CMC for customized PC hardware, printers, and network infrastructure (pre-owned equipment) under DRDL auspices
  • Location: Hyderabad, Telangana; work centers in the Hyderabad/Secunderabad area
  • Scope: Operation and comprehensive annual maintenance, site-based assessment, and execution of maintenance tasks per defined scope
  • On-site prerequisites: Bidder must conduct a pre-quote survey to understand complexity and working environment
  • Contract expectations: Service delivery as per Scope of Work; no BOQ items available; emphasis on maintaining existing equipment
  • Financials: Performance Security Bond = 5% of contract value (incl. taxes); payment on scope basis after JCC
  • Eligibility: Firms with local Hyderabad presence; MSME exclusion noted
  • Compliance: Visit requirement before quoting; adherence to DRDL-related procedures

Terms, Conditions & Eligibility

  • Payment terms: Payment on a scope basis upon submission of Job Completion Certificate from the user Directorate
  • Performance security: 5% of contract value including taxes in favor of Director DRDL
  • MSME policy: Not eligible for services
  • Site survey: Mandatory pre-quote visit to assess complexity and environment
  • Local presence: Firm must have a local office or be registered in Hyderabad/Secunderabad DRDL Lab
  • Scope adherence: All services to be carried out strictly as per defined Scope of Work
  • Documentation: Bid preparation must reflect scope-based deliverables and obligations

Key Specifications

  • Product/service names: AMC/CMC for PCs, printers, network infrastructure (pre-owned)

  • Estimated value: Not specified

  • EMD: Not specified

  • Experience: Not specified; pre-quote site survey required

  • Quality/standards: Not specified; must comply with DRDL scope

Terms & Conditions

  • Payment on scope basis after JCC submission

  • Performance security set at 5% of contract value (incl. taxes)

  • MSME not eligible for services; Hyderabad local presence required

Important Clauses

Payment Terms

Payment is release-based upon scope completion and submission of the Job Completion Certificate from the user Directorate.

Delivery Schedule

Delivery is executed per Scope of Work with on-site maintenance and timely service deliverables as defined in the contract.

Penalties/Liquidated Damages

Not specified in data; implied reliance on DRDL terms within Scope of Work

Bidder Eligibility

  • Must have a local Hyderabad/Secunderabad presence or DRDL registration

  • Not eligible: MSME bidders for services

  • Experience in AMC/CMC for IT hardware and network infrastructure is desirable

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Required Documents

1

GST registration certificate

2

Permanent Account Number (PAN) card

3

Experience certificates for similar AMC/CMC of IT hardware

4

Financial statements showing turnover and stability

5

EMD or equivalent security deposit document (as applicable per scope)

6

Technical bid documents detailing scope compliance

7

OEM authorizations or vendor certifications (if required by DRDL)

8

Site survey report and proposed implementation plan

Frequently Asked Questions

How to bid for AMC/CMC services in Hyderabad DRDL tender 2025?

Submit a scope-based bid with site survey findings, provide GST/PAN, financials, and experience certificates. Include local Hyderabad presence evidence and ensure compliance with the Scope of Work. The bid must reflect maintenance of pre-owned PCs, printers, and network infra and show the capability to furnish the 5% performance security.

What documents are required for Hyderabad DRDL AMC tender 2025?

Provide GST registration, PAN, experience certificates for similar AMC/CMC work, financial statements, EMD/security deposit proof, technical bid detailing scope, OEM authorizations if required, and a site survey report with proposed plan for the pre-owned IT assets.

What is the payment term for Hyderabad DRDL maintenance contract 2025?

Payments are on a scope basis after submission of the Job Completion Certificate from the user Directorate. Ensure the scope covers all maintenance tasks and attach the certificate promptly to enable timely release.

What is the required performance security for the Hyderabad AMC tender 2025?

A Performance Security Bond of 5% of contract value inclusive of taxes is required in favor of the Director DRDL. Ensure timely submission to avoid bid disqualification.

Which bidders are eligible for DRDL Hyderabad services tender 2025?

Eligible bidders must have a local Hyderabad/Secunderabad presence or DRDL Lab registration with a local office. MSMEs are not considered for services; prior experience in similar AMC/CMC for IT assets is advantageous.

What scope of work is expected in the Hyderabad DRDL AMC tender 2025?

The scope covers operation and comprehensive annual maintenance for pre-owned PCs, printers, and network infrastructure with on-site support. A pre-quote site survey is mandatory to assess complexity and working environment before quoting.

How to demonstrate eligibility and complete submission for the Hyderabad tender 2025?

Prepare a scope-based technical bid with site survey results, attach GST, PAN, financials, EMD proof, and OEM authorizations if required. Highlight local Hyderabad presence and specify compliance with the DRDL Scope of Work to support eligibility.

What standards or certifications are required for this Hyderabad AMC tender 2025?

No explicit standards listed; bidders should demonstrate capability in maintaining PCs, printers, and network gear with DRDL-aligned processes. Provide experience certificates and OEM authorizations where applicable to prove technical competency.

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