Tender Overview
CDAC, a premier IT research center under the Department of Electronics and Information Technology, invites bids for a Customized AMC/CMC for Pre-owned Assets managed on a quarterly or on-demand basis in Bengaluru, Karnataka. The procurement covers maintenance of assorted pre-owned devices/assets across multiple brands, with an EMD of ₹80,000. The contract can adapt up to ±25% in quantity or duration during issuance, ensuring flexibility to scale with usage. Bidders must demonstrate hardware/service capability, robust malware-free assurances, and formal OEM/authorisation where applicable, to support ongoing operations in the state. The scope prioritizes responsive service and compliant governance, with a focus on timely maintenance and uptime for critical assets.
Technical Specifications & Requirements
- No itemized technical specifications are published; bidders must rely on the tender terms to define scope for pre-owned assets maintenance.
- Key compliance points include: Malicious Code Certificate confirming no embedded malware that could impair operation or exfiltrate data; OEM/Manufacturer Authorization where applicable; and liability alignment for contractors/subcontractors.
- Service capability must include a dedicated office in the consignee’s state and a toll-free support line with an explicit escalation matrix.
- Bidder must ensure non-assignment/non-sub-contracting unless authorized, with joint liability for performance by any sub-affiliates.
- EMD submission via RTGS/internet banking is allowed, with documentation to prove fund transfer.
Terms, Conditions & Eligibility
- EMD: ₹80,000; payment via RTGS/internet banking accepted; ensure transfer proof in bid submission.
- Duration/Quantity Flexibility: contractual scope may alter up to 25% at contract issue or during execution.
- Malicious Code Certification: mandatory certificate confirming absence of harmful embedded software.
- Manufacturer Authorization: required where a reseller/partner submits the bid; include OEM details.
- Service presence: an authorized service office in the state of Karnataka and a dedicated toll-free number with escalation matrix.
- Documentation: ensure submission of all certificates and documents as per bid requirements to avoid rejection.
