GEM

Indian Army Department of Military Affairs Annual Maintenance Service Tender for Desktops, Laptops & Peripherals (Acer, Epson, HP, Ricoh, Toshiba) 2025

Posted

25 Oct 2025, 11:40 am

Deadline

29 Nov 2025, 12:00 pm

Value

₹85,400

Location

JALANDHAR , PUNJAB

Progress

Issue25 Oct 2025, 11:40 am
AwardPending
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Quantity

22

Bid Type

Two Packet Bid

Key Highlights

  • • Brand/OEM requirements include Acer, Epson, HP, Ricoh, Toshiba for AMC coverage
  • • Technical standards or certifications not explicitly listed; bidders should demonstrate OEM service capability
  • • Special clause: contract quantity/duration can shift ±25% at bid issue and post-issue
  • • MSE reservation for state-based bidders with Udyam Registration; manufacturer/OEM must meet eligibility
  • • Past experience documents accepted: contracts, invoices with self-certification, client execution certificates
  • • Office of Service Provider must be located (requirement stated but location unspecified)

Categories 4

MULTIFUNCTION PRINTERS PHOTOCOPIER MACHINE ELECTRONIC COMPUTATIONAL DEVICE PROJECTOR

Tender Overview

  • Organization: Indian Army, Department Of Military Affairs. Procurement: Annual Maintenance Service for Desktops, Laptops and Peripherals across multiple brands including Acer, Epson, HP, Ricoh, Toshiba. Estimated value: ₹85,400. Geographic scope appears as broad India-wide with an emphasis on service capability. Category spans Desktop PC, Multimedia Projector, Ink Jet/Mono/Color Printers, Laser/Monochrome MFPs. Key differentiator: multi-brand AMC scope requiring cross-vendor support and service presence. Notable condition: 25% up/down variation in contract quantity or duration at issue and post-issue, with bidder accepting revised scope.

Technical Specifications & Requirements

  • Product/Brand Scope: Desktops, Laptops and Peripherals AMC for brands Acer, Epson, HP, Ricoh, Toshiba; multiple device types across printers, projectors and MFPs.
  • Value Indicators: Estimated value ₹85,400; no explicit EMD amount disclosed. Scope implies ongoing annual maintenance across listed devices; equipment may require service compatibility with OEM service standards.
  • Key Terms: Service office must exist (location not fully specified) and bidder must demonstrate past service experience per the buyer’s criteria. Buyer gain includes MSE reservation for qualifying state-based micro and small enterprises with valid Udyam Registration and online validation. Past experience proofs accepted include client certificates, invoices, execution certificates, or third-party notes.

Terms & Eligibility

  • Quantity/Duration Variation: Up to 25% increase/decrease allowed at contract issue and post-issue; bidders must accept revised scope.
  • Financial Standing: Bidders must declare non-liquidation and non-bankruptcy status via undertaking.
  • MSE Reservation: Eligible only for MSE manufacturers with valid Udyam Registration; traders excluded; service providers must supply evidence with bid.
  • Documentation: Required evidence includes past project experience documents, client execution certificates or contracts, and OEM/service authentication as applicable. Office of service provider requirement implied; ensure presence.

Key Specifications

  • Product categories: Desktops, Laptops, Peripherals, Printers (Ink Jet, Mono, Color), Multimedia Projectors, MFPs

  • Estimated value: ₹85,400

  • No explicit EMD amount provided

  • MSE reservation requires valid Udyam Registration and on-line validation

  • Past experience evidence acceptable: contracts, invoices, execution certificates

Terms & Conditions

  • 25% quantity/duration variation allowed at bid issue and post-issue

  • MSE reservation for state-based bidders; must be OEM/manufacturer with Udyam

  • Applicants must provide past experience evidence and undertaking of financial standing

Important Clauses

Payment Terms

Not explicitly stated in tender; bidders should seek clarification on AMC payment schedule, invoicing cadence, and any advance requirements.

Delivery Schedule

Delivery/onsite service timelines are not specified; bidders should confirm service response times and on-site visit SLAs during bid submission.

Penalties/Liquidated Damages

No penalty clause detailed; bidders should request clarity on performance penalties or LD for AMC non-compliance.

Bidder Eligibility

  • Must not be under liquidation, court receivership, or bankruptcy

  • Must hold valid Udyam Registration for MSE reservation (state-based)

  • OEM/manufacturer or authorized service provider with proven AMC capability for listed brands

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Required Documents

1

GST Registration Certificate

2

Permanent Account Number (PAN) Card

3

Past experience certificates or execution certificates from clients

4

Contract copies and relevant invoices or third-party inspection notes

5

Udyam Registration (for MSE reservation) and online validation documentation

6

OEM authorizations or service capability certificates (if applicable)

7

Financial statements or solvency proof as required by T&Cs

8

Undertaking confirming no liquidation/bankruptcy

Frequently Asked Questions

How to bid in the Indian Army AMC tender for desktops laptops 2025?

To bid, assemble OEM/service capability proof for brands Acer, Epson, HP, Ricoh, Toshiba, plus OEM authorization. Include past experience documents, Udyam Registration if claiming MSE benefit, and undertakings on financial standing. Ensure you meet the 25% quantity/duration variation clause and provide service capability office details.

What documents are required for the Indian Army AMC bid in 2025?

Submit GST certificate, PAN, past contract/invoice proofs, execution certificates, OEM authorizations (where applicable), financial statements, and the undertaking of non-liquidity. Include Udyam Registration if claiming MSE reservation and evidence of service capability for multi-brand AMC.

What brands are covered under the Indian Army AMC tender 2025?

Brands include Acer, Epson, HP, Ricoh, Toshiba across Desktop PCs, Laptops, Printers (Ink Jet, Mono, Colour), Projectors, and Multifunction Printers. Bidders must demonstrate support capability for these OEMs within the AMC scope.

What is the estimated value and how does variation work?

Estimated value is ₹85,400 for the AMC. The contract allows up to 25% variation in quantity or duration at issue and post-issue. Bidders must accept the revised scope and adjust resources accordingly.

What is required for MSE reservation in this tender?

MSE bidders must be manufacturers with valid Udyam Registration online validation and submission of documentary evidence. Traders are excluded. Benefits apply only when the seller is validated on GeM and approved by the Buyer after document evaluation.

What are the service expectations for AMC delivery in this tender?

The tender requires ongoing maintenance across desktops, laptops, printers, projectors and MFPs. Although explicit SLAs aren’t listed, bidders should propose response times, on-site visit timelines, and spares availability aligned to OEM standards.

Which proofs are acceptable for past experience in this AMC?

Acceptable proofs include contract copies with invoices and self-certification, execution certificates from clients, and third-party inspection notes. These demonstrate capability to service multi-brand IT assets across the specified categories.

Is there any explicit EMD amount for this AMC tender?

The tender does not disclose an EMD amount. Bidders should confirm whether EMD or security deposit is required and prepare accordingly, ensuring compliance with GeM-based tender norms for the Army AMC.

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