GEM

Nbcc Services Limited Customized AMC/CMC for Pre-owned Products Tender India 2025 with 25% Flexibility and Service Escalation Standards

Posted

31 Oct 2025, 03:50 pm

Deadline

10 Nov 2025, 04:00 pm

Value

₹96,760

Location

NEW DELHI , DELHI

Progress

Issue31 Oct 2025, 03:50 pm
AwardPending
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Quantity

1

Bid Type

Two Packet Bid

Key Highlights

  • • Brand/OEM requirements: No explicit brand specified; emphasis on custom AMC/CMC for pre-owned products
  • • Technical standards/certifications: IS/I SO/industry-standard certifications not listed in data
  • • Special clauses: 25% quantity/duration adjustment allowed; escalation matrix required
  • • Eligibility: past project experience proof accepted in multiple formats; ensure notarized documentation if needed
  • • Warranty/AMC: focus on annual maintenance/CMC; no explicit warranty term provided
  • • Penalties/Performance bonds: not detailed in data; verify in ATC

Tender Overview

Nbcc Services Limited invites bids for a Customized AMC/CMC for Pre-owned Products under a potential annual maintenance contract framework. Estimated value is ₹96,760.00 with an option clause allowing a 25% adjustment to quantity or contract duration. Location details are not specified in the data. The procurement emphasizes service and support with an escalation matrix and requires bidders to upload certificates. The absence of BOQ items suggests a framework or service-based AMC rather than a one-time supply, focusing on post-installation maintenance and performance oversight. The tender’s unique feature is the bid-specific ATC and the need to demonstrate past project experience using flexible documentary proofs.

Technical Specifications & Requirements

  • Product category: Customized AMC/CMC for Pre-owned Products across service and maintenance, not a standard commodity
  • Quantity/duration: 25% bid-adjustment tolerance on quantity or contract duration; post-award changes permitted within that threshold
  • Service deliverables: Escalation Matrix with direct telephone numbers for service support; ongoing support and issue resolution
  • Certifications: bidders must upload required certificates/documents as specified in the ATC and Corrigendum; non-submission risks rejection
  • Past experience: proof acceptable via multiple document types (contract copy with invoice, execution certificate, third-party notes); emphasis on demonstrated service experience
  • Documentation: ensure compliance with buyer-added terms and ATC to avoid rejection
  • EMD: not specified in data, bidders should verify per ATC requirements

Terms & Eligibility

  • Quantity/duration adjustment: up to 25% both before issue and after contract issuance
  • Service & Support: provide an escalation matrix with telephone numbers
  • Documentation: mandatory upload of certificates and required documents per ATC; non-compliance leads to rejection
  • Past project experience: flexible proof options (contracts with invoices, client execution certificates, third-party notes)
  • ATC: additional uploaded terms; bidders must review and comply
  • Delivery/implementation: no explicit delivery dates; focus on ongoing maintenance and service delivery readiness

Key Specifications

  • Service category: Customized AMC/CMC for Pre-owned Products

  • Estimated value: ₹96,760.00

  • Adjustment clause: 25% increase/decrease in contract quantity or duration

  • Service deliverables: Escalation matrix with direct telephone contact

  • Documentation: Certificates/documents as per ATC and Corrigendum

Terms & Conditions

  • 25% quantity/duration adjustment at issue and post-issuance

  • Mandatory escalation matrix for service support

  • Upload of certificates/documents per ATC; rejection if missing

Important Clauses

Payment Terms

Not specified in data; verify in ATC

Delivery Schedule

Not specified; focus on AMC service readiness and escalation response

Penalties/Liquidated Damages

Not detailed; confirm in ATC and terms

Bidder Eligibility

  • Demonstrated past experience in similar AMC/CMC engagements for pre-owned products

  • Ability to provide escalation matrix and service support without delay

  • Submission of required GST, PAN, and relevant certificates as per ATC

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Required Documents

1

GST registration certificate

2

Permanent Account Number (PAN) card

3

Past project experience documents (contracts, invoices, client execution certificates, or approved third-party notes)

4

Technical bid documents and any OEM authorizations if applicable

5

Escalation matrix for service support (telephone numbers)

6

ATC and Corrigendum certificates and compliance documents

Frequently Asked Questions

How to bid for Nbcc customized AMC tender in India 2025?

Bidders must submit GST and PAN, provide past project experience proofs (contracts, invoices, or client certificates), upload required ATC certificates, and include an escalation matrix for service support. Ensure compliance with the 25% quantity/duration adjustment clause and review all ATC terms before submission.

What documents are required for Nbcc AMC tender submission 2025?

Required documents include GST registration, PAN, past project experience documents (contracts with invoices or execution letters), technical bid or OEM authorizations if applicable, escalation matrix, and certificates specified in ATC/Corrigendum to avoid rejection.

What is the minimum experience for Nbcc pre-owned AMC bid 2025?

Bidders should demonstrate past experience via contracts with invoices, execution certificates, or third-party notes that prove successful service or maintenance on pre-owned products, aligning with the buyer's criteria and ATC guidelines.

What are the payment terms for Nbcc AMC procurement in India?

Payment terms are not detailed in the provided data; bidders should refer to the ATC. Typically, maintenance contracts may involve milestone payments or monthly settlements after service acceptance, with compliance to national tax regulations.

How does the 25% quantity/duration adjustment work in this tender?

The buyer allows a ±25% adjustment in contract quantity or duration at the time of issue, and later only up to 25% post-issuance. Vendors must accept revised quantities/durations if exercised within these limits.

What is required in the escalation matrix for Nbcc service support?

Bidders must provide a populated escalation matrix with direct telephone numbers and escalation paths for fault handling, to ensure rapid response times and documented accountability during AMC execution.

Where can I find ATC requirements for Nbcc AMC tender 2025?

ATC documents are uploaded by the buyer; bidders must review and upload required ATC certificates and any Corrigendum-specified documents to avoid rejection or disqualification.

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