Tender Overview
The procurement is issued by the Indian Army under the Department Of Military Affairs for High End Desktop Computers (Q2) with an estimated value of ₹16,06,500 and an EMD of ₹48,000. The bid requires bidders to demonstrate extensive after‑sales support with dedicated toll‑free service and a formal escalation matrix. Turnover criteria apply to both the bidder and the OEM, based on the last three completed financial years, with documentation via audited balances or CA certificates. The purchase emphasizes a robust warranty framework and post‑delivery service capabilities, including installation, commissioning, training, and maintenance across India. Unique emphasis on OEM reliability and regional service coverage differentiates compliant bids from competitors.
Technical Specifications & Requirements
- Product: High End Desktop Computers (no explicit BOQ items provided) with compliance to warranty and service terms.
- Warranty: 3 years from final acceptance or installation, with on‑site rectification for breakdowns during the warranty period.
- Service: Must have a dedicated toll‑free number and a formal escalation matrix for service support; installation, commissioning and training capabilities are required.
- Eligibility: Minimum average annual turnover for bidder and OEM over the last 3 years as stated in bid document; for new entities, completed financial years post‑constitution considered. Past project experience may be proven via contracts, invoices, and self‑certified execution.
- Documentation: OEM warranty certificates to be submitted at delivery; well‑established service centers in India to be listed.
- Values: Estimated value and EMD given; bidders must provide financial proof as part of submission.
Terms, Conditions & Eligibility
- EMD: ₹48,000; payment and submission terms aligned with standard government procurement practices.
- Turnover: Minimum average annual turnover over three years for both bidder and OEM; documentation from audited balances or CA certificates required.
- Warranty/After‑Sales: 3‑year OEM warranty; service network details and installation/testing support must be provided.
- Past Experience: Demonstrable proof via contracts, invoices, or self‑certified execution for relevant supply/service experience; OEM/Bidder multiple criteria accepted.
- Compliance: Adherence to escalation, service levels, and India‑based service presence is mandatory; installation and commissioning may be scope‑dependent.
