This government tender offers a unique opportunity for organizations to participate in the operation and management of a shelter for urban homeless under the Deendayal Antyodaya Yojana-National Urban Livelihood Mission (DAY-NULM) in Surat. The project aims to provide comprehensive shelter services to vulnerable populations, ensuring safety, hygiene, and social support. With a project duration of 12 months and an estimated budget of INR 5,97,960, qualified bidders will be responsible for maintaining the shelter, delivering essential services, and adhering to government standards. The tender process is open to organizations with relevant experience, and detailed procedures are outlined for registration, bid submission, and evaluation. This initiative aligns with government efforts to address urban homelessness and improve urban social infrastructure, making it a valuable opportunity for social service providers, NGOs, and urban development agencies seeking to contribute to community welfare.
Tender for Operation & Management of Shelter for Urban Homeless in Surat - DAY-NULM
Progress
Tender Type
Open
Sector
State Governments & UT
Tender Fee
₹1,062
Contract Form
Works
Completion Period
12 Months
Currency Type
Single
Categories
2
Scope Of Work
The selected contractor will be responsible for the following key deliverables:
- Operation & Management of the shelter facility for urban homeless under DAY-NULM.
- Ensure 24/7 safety, security, and hygiene standards are maintained.
- Provide support services such as food, medical aid, and counseling.
- Maintain records of beneficiaries and report on service delivery.
- Conduct regular maintenance and cleaning of the shelter premises.
The process includes:
- Initial setup and staff deployment within the first month.
- Implementation of operational protocols as per government guidelines.
- Monthly reporting on shelter occupancy, services provided, and issues.
- Periodic audits and inspections to ensure compliance.
| Specifications | Details |
|---|---|
| Capacity | 110 beneficiaries |
| Location | Near Sant Tukaram Soc., Palanpor-Canal Road, Rander Zone |
| Duration | 12 months |
| Budget | INR 5,97,960 |
The contractor must adhere to all applicable safety, health, and social welfare standards mandated by the government and local authorities.
Technical Specifications
The shelter facility must meet the following technical parameters:
| Parameter | Specification |
|---|---|
| Structure | Safe, durable, and compliant with local building codes |
| Capacity | 110 beneficiaries |
| Facilities | Basic amenities including sanitation, water supply, and electricity |
| Security | CCTV surveillance, security personnel, and fire safety measures |
| Accessibility | Easy access for differently-abled persons |
Sequential procedures include:
- Site assessment and preparation.
- Installation of necessary infrastructure.
- Implementation of safety and hygiene protocols.
- Regular maintenance and compliance checks.
Technical compliance must be verified through inspection reports and certification from authorized agencies.
Financial Requirements
The total estimated cost for the project is INR 5,97,960, which covers all operational expenses including staffing, utilities, maintenance, and miscellaneous costs. Payment will be made in accordance with milestone achievements and submission of required reports. The payment schedule is as follows:
- 30% upon contract signing.
- 40% after 6 months of satisfactory operation.
- 30% upon completion of the 12-month contract and submission of final reports.
Bidders must submit a detailed financial proposal along with their technical bid, clearly breaking down costs for manpower, materials, and overheads. The financial bid should be valid for 180 days from the bid submission deadline.
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Eligibility Criteria
✓ Must have a valid digital signature certificate compliant with the Information Technology Act-2000.
✓ Must submit a non-refundable tender fee of INR 1062.
✓ Must provide EMD equivalent to the specified amount in the tender document.
✓ Must submit all required documentation as per the tender conditions, including proof of previous experience in shelter or social service management.
| Qualification Criteria | Details |
|---|---|
| Financial Turnover | Minimum of INR 10 lakh in the last 3 years |
| Experience | At least 2 years in shelter management or related social services |
| Certification | Valid registration under relevant social service or NGO registration, if applicable |
| Technical Capability | Demonstrated ability to manage shelter operations effectively |
Note: Bidders must meet all the above criteria to qualify for the tender evaluation.
Bidding Process
Process Timeline
Required Forms
Preliminary
SMC etender 100 per EMD and Tender fee
User Defined Template-Standard
Commercial
SMC UCD O and M of Shelter for Urban Homeless (SUH) PB
User Defined Template-Secured
Required Documents
Stage - Preliminary Stage
Scan Copy of Tender Fee
RequiredScan Copy of EMD
RequiredScan Copy of all required documents as per tender condition.
RequiredFrequently Asked Questions
What is the main objective of this tender?
This tender aims to select qualified organizations to operate and manage a shelter for urban homeless individuals under the DAY-NULM scheme in Surat. The goal is to provide safe, hygienic, and supportive shelter facilities, improving the quality of life for homeless populations and supporting social welfare initiatives.
Who can participate in this tender?
Eligible bidders include organizations with proven experience in shelter management, social services, or related urban infrastructure projects. They must possess valid digital signatures, meet financial and technical criteria, and submit all required documentation as specified in the tender guidelines.
What are the key dates for bid submission?
Bids can be submitted starting from 06-11-2025 at 10:00 AM until 20-11-2025 at 6:00 PM. The deadline for downloading tender documents is also 20-11-2025. Bidders must ensure timely submission to avoid disqualification.
What is the estimated project cost?
The total estimated cost for the shelter operation and management is approximately INR 5,97,960. This budget covers staffing, utilities, maintenance, and service delivery for a 12-month period, ensuring comprehensive shelter management.
How can I get assistance during the bidding process?
Bidders can contact the support team via email at [email protected] or call the support helpline at +91-79-40007517, 40007514, 40007515. Support services include training, technical guidance, and clarifications to facilitate smooth bid submission and compliance.
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Documents 1
Sant Tukaram 20251105 3rd attempt.pdf
TENDER_DOCUMENT
Sant Tukaram 20251105 3rd attempt.pdf
TENDER_DOCUMENT
