GEM

National Sample Survey Office Field Operations Division Nagpur Digital Podium & Digital Camera Tender 2025 ISO 9001 Compliant

Bid Publish Date

05-Dec-2025, 6:08 pm

Bid End Date

26-Dec-2025, 7:00 pm

EMD

₹20,000

Progress

Issue05-Dec-2025, 6:08 pm
AwardPending
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Quantity

1

Bid Type

Two Packet Bid

Key Highlights

  • OEM/Authorized Seller must have registered Indian office for after-sales service (imported products).
  • ISO 9001 certification mandatory for bidder or OEM (quality management).
  • Hard-copy EMD ₹20,000 required for bid validity; penalties for non-submission.
  • Dedicated local service centre in NSO’s consignee state; 30-day establishment window.
  • Toll-free service line and complete escalation matrix required for support.
  • Scope includes Supply, Installation, Testing and Commissioning (SIC).

Categories 3

Tender Overview

Organization: Field Operations Division (fod) for the National Sample Survey Office (NSO) in Nagpur, Maharashtra. Procurement: Custom bid for Digital Podium and Digital Camera equipment, with scope including supply, installation, testing, and commissioning. Estimated value: not disclosed; EMD: ₹20,000. Location: Nagpur, Maharashtra 440001. This tender requires ISO 9001 certification for bidders or OEMs and imposes post-award service obligations, including local support and after-sales service readiness. The emphasis is on compliant, locally serviceable equipment with authorized after-sales coverage in India and a robust warranty framework. Unique clauses demand hard-copy EMD submission and evidence of a dedicated local supplier or seller, plus escalation channels.

Technical Specifications & Requirements

  • Product category: Digital podium and digital camera; no detailed BOQ items provided.
  • OEM/Imported products: If imported, OEM or Authorized Seller must have registered Indian office for after-sales service.
  • Certifications: ISO 9001 certified bidder or OEM required.
  • Warranty & support: Specific warranty period; dedicated local service center in state of consignee location within 30 days of award if on-site warranty not applicable. Toll-free service number and escalation matrix mandatory.
  • Delivery scope: Supply, installation, testing, and commissioning included in bid price.
  • Other terms: Hard-copy EMD submission mandatory; failure to provide certificates/documentation may lead to bid rejection.

Terms, Conditions & Eligibility

  • EMD: ₹20,000 to be submitted in hard copy to the office as per ATC documents.
  • Experience: Minimum 3 years in supply of specified equipment, with proof (work orders).
  • Financials: Minimum average annual turnover equal to at least double the bid value for the last three years.
  • Service: Functional service centre in the state of consignee location; establishment within 30 days of award if not existing.
  • Payment & warranty: Warranty period as specified; escalation matrix and dedicated service lines required.

Key Specifications

  • Digital podium and digital camera purchase with SIC scope

  • ISO 9001 certified bidder or OEM

  • Hard-copy EMD ₹20,000

  • Local service centre in consignee state (within 30 days if not present)

  • Dedicated toll-free service number and escalation matrix

  • Supply, Installation, Testing and Commissioning included

Terms & Conditions

  • EMD ₹20,000 to be submitted physically; failure may lead to rejection

  • Three-year experience minimum with proof of orders

  • Average turnover at least double bid value in last 3 years

  • ISO 9001 certification required for bidder or OEM

  • Indian office for after-sales service if importing

Important Clauses

Payment Terms

Bid price must cover all costs; EMD submitted in hard copy; service payments as per ATC details.

Delivery Schedule

Scope includes delivery, installation, testing and commissioning; no explicit countdown provided beyond 30 days for service center setup.

Penalties/Liquidated Damages

Not explicitly stated; bid may be rejected or delayed if certifications or EMD not provided.

Bidder Eligibility

  • 3+ years in supply of digital podiums or related equipment with verifiable orders

  • Average annual turnover at least 2x estimated bid value over last 3 years

  • ISO 9001 certification for bidder or OEM

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Required Documents

1

GST registration certificate

2

Permanent Account Number (PAN) card

3

Experience certificates showing minimum 3 years in similar supply

4

Past work orders and performance certificates

5

Audited financial statements for last 3 years showing turnover ≥ 2x bid value

6

ISO 9001 certificate (bidder or OEM)

7

OEM authorization (for non-OEM bidders)

8

Evidence of registered Indian office for after-sales service (imported product clause)

9

Hard-copy EMD submission proof (₹20,000)

Frequently Asked Questions

Key insights about MAHARASHTRA tender market

How to bid for the NSO Nagpur digital podium tender in 2025 with EMD?

Bidders must submit a physical EMD of ₹20,000 to the ATC office, along with GST, PAN, ISO 9001 certificates, and proof of 3+ years experience. Ensure availability of a dedicated local service centre in Maharashtra and provide OEM authorization if needed.

What documents are required for NSO Nagpur digital camera tender submission?

Submit GST certificate, PAN, 3+ years experience proofs, turnover certificates showing ≥2x bid value, ISO 9001 certificate, OEM authorization, and evidence of a dedicated service centre in Maharashtra. Include hard-copy EMD receipt and service escalation details.

What are the service requirements for imported digital podium equipment?

Imported items require an OEM or Authorized Seller with a registered Indian office for after-sales service. Provide proof during bid submission and ensure on-site or local service support aligned with the 30-day centre establishment clause.

What are the warranty and support obligations for NSO Nagpur procurement?

Bidder must offer a defined warranty period from purchase date and provide a dedicated service line with escalation matrix. If a service centre isn’t present, establish one within 30 days of award and substantiate with documentary evidence.

How is eligibility determined for the NSO Nagpur tender in 2025?

Eligibility requires 3+ years of relevant supply experience, turnover ≥ 2x bid value over 3 years, ISO 9001 certification, and ability to supply with SIC scope, installation and commissioning, plus local service coverage in Maharashtra.

Where can bidders find the scope and delivery terms for the NSO contract?

The scope includes Supply, Installation, Testing and Commissioning of digital podium and camera. Delivery, installation and commissioning must align with the ATC terms; bidders should confirm service center setup timelines and provide escalation details in the bid.

What is required to prove after-sales support for imported products?

Provide OEM authorization and a registered Indian office proof for after-sales service, plus evidence of a dedicated Maharashtra service center or a plan to establish one within 30 days of award, with clear contact details.

What standards must bidders meet for NSO Nagpur procurement 2025?

Bidders must hold ISO 9001 certification (organization or OEM) and be able to supply equipment with SIC scope, installation and commissioning, with robust service support including toll-free numbers and escalation contacts.