Tamil Nadu Rural Development Department Desktop Computer and Multifunction Machine Tender Velore Tamil Nadu 2025

Tender Overview

Rural Development and Panchayat Raj Department, Tamil Nadu seeks supply, installation, testing, and commissioning of Entry and Mid Level Desktop Computers (Q2) and Multifunction Machines (MFM V2) for projects in VELLORE, TAMIL NADU 631001. The procurement covers cost-inclusive delivery of hardware with on-site installation and post-installation support. The contract contemplates flexible quantities under an option clause of up to 25%, with unit rates to be honored across the extended period. A dedicated OEM/authorized service channel is required, including a toll-free support line and an escalation matrix. The scope emphasizes local availability of after-sales service and compliance with Indian regulatory expectations for imported components via OEM registrations.

• Organization: Tamil Nadu Rural Development Department
• Location: Velore, Tamil Nadu (631001)
• Product category: Desktop Computers and Multifunction Machines
• Delivery terms: Installation, Testing, Commissioning included; option to scale quantity within 25% and extended delivery timelines
• Key differentiator: Mandatory after-sales service, dedicated support line, and escalation matrix to ensure responsive maintenance
• Unique aspects: OEM/Authorised Seller requirement for imported products and India-based registered office for service support

Technical Specifications & Requirements

• Product scope includes: Entry/Mid Level Desktop Computers (Q2) and Multifunction Machines (MFM V2) (Q2) with on-site installation and commissioning
• Delivery & installation: Supply, Installation, Testing, and Commissioning (SITC) of goods; installation support with user training implied
• Service & support: Dedicated toll-free service number; escalation matrix for service issues; in-country after-sales coverage for imported components via OEM
• Turnover requirements: Average annual turnover for last 3 years must meet criteria specified in bid document; must provide audited statements or CA certificates
• OEM/Imported goods: If imported, OEM or authorized seller must have registered Indian office for after-sales service
• Delivery timeline: Delivery commencement aligned to order date, with options to extend per contract terms; minimum 30 days for any time extension when quantity increases
• Compliance: Evidence of financial strength, service capabilities, and installation experience to support SITC of IT hardware

Terms, Conditions & Eligibility

• EMD/financials: Bid includes evaluation of bidder’s average annual turnover over the last 3 years; provide audited balances or CA certificates; turnover criteria apply to both bidder and OEM (if applicable)
• Supply scope: SITC of desktop computers and multifunction machines; installation and commissioning included; scope to cover all costs in bid price
• Service criteria: Bidder/OEM must maintain a dedicated service line and provide an escalation matrix with contact details
• Option clause: Purchaser may increase/decrease quantity by up to 25% during contract; delivery timelines adjust proportionally with a minimum of 30 days for extended periods
• Local presence: For imported items, ensure India-based registered office for after-sales service; submit certificate to prove compliance
• Documentation: Bidders must upload turnover evidence, OEM authorization, and service capability details; ensure GST/PAN and financial documents are ready for submission