Annual Maintenance Service - Photocopier Machine - Photocopier Machines (Monochrome , Laser , Comp
Indian Air Force
PULWAMA, JAMMU & KASHMIR
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Bid Publish Date
04-Dec-2025, 9:34 am
Bid End Date
16-Dec-2025, 5:00 pm
Value
₹11,00,000
Location
Progress
Quantity
22
Bid Type
Two Packet Bid
National Institute Of Technology Hamirpur in Hamirpur, Himachal Pradesh seeks an Annual Maintenance Service for photocopier machines (Monochrome, Laser, Composite Cartridge) spanning low to mid-range models. Estimated value: ₹1,100,000. Eligible OEM-authorised service providers for brands including Ricoh, Konica Minolta, and Xerox will be considered. A key differentiator is the requirement that the service provider maintain a local office within the consignee state. The scope emphasizes timely maintenance, parts availability, and OEM-certified technicians, with flexibility to adjust contract quantity or duration up to 25% before or after contract issuance. This is a government procurement by the Department of Higher Education under the National Institute Of Technology, focusing on uninterrupted photocopier performance and warranty support.
Key Term 1: Local service office requirement within Himachal Pradesh for service delivery
Key Term 2: OEM-authorised status required for Ricoh, Konica Minolta, Xerox
Key Term 3: Quantity/duration can be adjusted up to 25% before/after contract issuance
Terms to be defined in the contract; bidders should verify with ATC; ensure clarity on milestones and acceptance
On-site preventive maintenance and responsive service within defined SLAs; immediate attention to critical faults
Penalties for delay or non-compliance to SLAs; specifics to be outlined in ATC
Demonstrated experience in annual maintenance contracts for photocopier fleets (Ricoh/Konica Minolta/Xerox)
Valid OEM authorisation for at least one of the target brands
Established local presence with a service office in Himachal Pradesh
Financial capacity as evidenced by audited statements
Compliance with all ATC and Corrigendum conditions
Indian Air Force
PULWAMA, JAMMU & KASHMIR
Central Board Of Excise And Customs (cbec)
VISAKHAPATNAM, ANDHRA PRADESH
Doordarshan
CENTRAL DELHI, DELHI
Office Of The Genaral Manager Govt Ranbir Press
JAMMU, JAMMU & KASHMIR
Indian Army
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GST registration certificate
Permanent Account Number (PAN) certificate
Experience certificates for similar photocopier AMS projects
Audited financial statements for the last 2-3 years
EMD/Security deposit documents (as per ATC)
Technical bid documents and compliance certificates
OEM authorisation certificates for Ricoh, Konica Minolta, Xerox
Any other certificates requested in Buyer Added Terms/ATC
Key insights about HIMACHAL PRADESH tender market
Bidders must register, obtain OEM authorisations for Ricoh/Konica Minolta/Xerox, submit GST, PAN, experience and financials, plus ATC-compliant certificates. Ensure local service office in Himachal Pradesh and readiness to meet 25% quantity/duration flexibility. Review tender terms for EMD requirements and submission deadlines.
Submit GST registration, PAN, 3-year financials, previous AMC experience certificates, OEM authorisations for target brands, technical bid, and EMD documents as per ATC. Ensure compliance with Corrigendum, if any, and provide evidence of a local service office in HP.
Eligible brands include Ricoh, Konica Minolta, and Xerox; bidders must be OEM authorised service providers for at least one brand and supply OEM parts during AMC.
Contract quantity or duration can be adjusted up to 25% at the time of issue and after contract issuance, allowing bidders to adapt to demand fluctuations while maintaining service levels.
Payment terms are detailed in the contract/ATC; bidders should confirm milestone payments, acceptance criteria, and any advance or interim payments during bid submission.
The service provider must maintain an office in the state of the consignee, i.e., Himachal Pradesh, with documentary evidence to be submitted as part of bid compliance.
OEM authorisation for target brands plus certificates listed in ATC are required; ensure availability of OEM spare parts and technicians trained by the brands to meet maintenance standards.
Meet all eligibility criteria: OEM authorisation, local HP service presence, demonstrable AMC experience, audited financials, and compliance with ATC. Prepare complete documentation to avoid rejection due to missing certificates.
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Main Document
ATC
GEM_GENERAL_TERMS_AND_CONDITIONS
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Main Document
ATC
GEM_GENERAL_TERMS_AND_CONDITIONS