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Institute For Stem Cell Biology and Regenerative Medicine AMC for Pre-owned SCIEX Instruments 5 Years Bengaluru 2025

Bid Publish Date

20-Nov-2025, 3:26 pm

Bid End Date

04-Dec-2025, 4:00 pm

EMD

₹2,90,000

Value

₹1,45,83,335

Location

BANGALORE , KARNATAKA

Latest Corrigendum Available

Progress

Issue20-Nov-2025, 3:26 pm
Corrigendum27-Nov-2025
AwardPending
Explore all 4 tabs to view complete tender details

Quantity

1

Bid Type

Two Packet Bid

Key Highlights

  • • Dedicated service footprint with an office in the consignee's region and a toll-free support line
  • • 40% payroll-based technicians for at least one year; payroll verification documents required
  • • ±25% quantity or duration adjustment permitted at contract issue and post-award
  • • Excess settlement option allows add-on charges within a defined percentage with supporting documents
  • • IS/ISO style service standards not explicitly listed; emphasis on OEM-level maintenance for SCIEX instruments

Categories 18

SPECTROSCOPIC EQUIPMENT TECHNICAL SERVICES WIND MILL ENERGY PROJECT EQUIPMENTS FOR LAB AGILENT CRYSTALLOGRAPHY EQUIPMENT EQUIPMENTS FOR LABORATORY ULTRA PERFORMANCE LIQUID CHROMATOGRAPHY LABORATORY INSTRUMENT VIEWING AND OBSERVING INSTRUMENTS WATER LEVEL RECORDER LAB INSTRUMENT DAM SCIENTIFIC EQUIPMENT OTHER SERVICE UPLC DIAGNOSTIC INSTRUMENT MICROCENTRIFUGES

Tender Overview

Institute For Stem Cell Biology And Regenerative Medicine (InStem) invites bids for a Comprehensive Annual Maintenance Contract (CMC/AMC) for existing SCIEX equipment, including the Zeno TOF 7600 Mass Spectrometer, S40 UPLC System, Eksigent Micro LC System, and Peak Scientific Nitrogen Generator for a duration of 5 years. Estimated value is ₹14,583,335 with an EMD of ₹290,000. The contract allows a ±25% adjustment in quantity or duration at the time of award or post-issuance. The OEM/Service provider must maintain a dedicated support footprint and escalation channels. This procurement targets ongoing instrument uptime and performance stability across the institute’s core facilities.

  • Section includes: scope of AMC, involved instruments, estimated value, EMD, and flexible quantity/duration window
  • Unique aspect: limited to pre-owned SCIEX hardware maintenance with defined manpower and service commitment
  • Focus: reliable service availability, clear escalation paths, and office presence in the consigned region

Technical Specifications & Requirements

  • Product/Service: Comprehensive AMC/CMC for pre-owned SCIEX instruments
  • Instruments covered: Zeno TOF 7600 Mass Spectrometer, S40 UPLC System, Eksigent Micro LC System, Peak Scientific Nitrogen Generator
  • Contract duration: 5 years with option to adjust quantity/duration by up to ±25% at contract issue and post-issuance
  • EMD: ₹290,000; Estimated Value: ₹14,583,335
  • Service expectations: dedicated service support, toll-free number, escalation matrix, and minimum 40% on-payroll manpower for service staff
  • Geographic requirement: office of service provider must be located in the 5/7 state of Consignee; submit documentary evidence
  • Compliance notes: bidders to demonstrate a formal escalation structure and continuous on-site/remote support capability

Terms, Conditions & Eligibility

  • EMD amount: ₹290,000 (to be paid as specified by bid terms)
  • Quantity/duration flexibility: permissible ±25% increase/decrease at contract issue and post-award
  • Office location requirement: service provider office must be in the Consignee’s 5/7 state; documentary evidence required
  • Support infrastructure: dedicated toll-free service number and an established escalation matrix
  • Manpower requirement: at least 40% of required manpower on payroll for at least one year; audit documents to be uploaded
  • invoice terms: observe excess settlement option with pre-declared applicability and supporting documents
  • Acceptance criteria: must meet service level commitments for SCIEX hardware maintenance and LM/LC modules

Key Specifications

  • Pre-owned SCIEX equipment AMC/CMC

  • Zeno TOF 7600 Mass Spectrometer

  • S40 UPLC System

  • Eksigent Micro LC System

  • Peak Scientific Nitrogen Generator

  • 5-year maintenance window

  • EMD ₹290,000; estimated contract value ₹14,583,335

  • ±25% quantity/duration flexibility; office presence and payroll criteria

Terms & Conditions

  • EMD required: ₹290,000; payment terms per RFP

  • Contractual flexibility: ±25% quantity/duration

  • Regional service office and payroll workforce prerequisites

Important Clauses

Payment Terms

EMD to be submitted with bid; excess settlement requires declaration and supporting documents; payments per contract terms

Delivery Schedule

AMC/CMC activation concurrent with instrument maintenance start; service SLAs to be defined in the contract

Penalties/Liquidated Damages

Penalties for service downtime and non-compliance with escalation timelines; LD terms to be specified in final agreement

Bidder Eligibility

  • Demonstrated experience in AMC/CMC for SCIEX instruments (mass spectrometers and LC systems)

  • Office of service provider located in the consignee's 5/7 state with verifiable address

  • Dedicated toll-free service line and documented escalation matrix

  • Minimum 40% payroll-based technicians for at least 12 months

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Required Documents

1

GST registration certificate

2

Permanent Account Number (PAN) card

3

Experience certificates for similar AMC/CMC of SCIEX instruments

4

Financial statements (last 2–3 years)

5

EMD payment proof (₹290,000)

6

Technical bid documents and compliance statements

7

OEM authorizations or service partnership letters with SCIEX

8

Escalation matrix and service support contact details

9

Proof of office presence in the required state

Corrigendum Updates

1 Update
#1

Update

27-Nov-2025

Extended Deadline

04-Dec-2025, 4:00 pm

Opening Date

04-Dec-2025, 4:30 pm

Frequently Asked Questions

Key insights about KARNATAKA tender market

How to bid for the SCIEX AMC tender in India for pre-owned instruments 2025?

Bidders must submit with the bid: GST, PAN, EMD ₹290,000, financials, experience certs for SCIEX maintenance, OEM authorization, and escalation matrices. Ensure 40% payroll-qualified service staff and regional office footprint. The contract allows ±25% quantity/duration adjustments; compliance with service SLAs is essential.

What documents are required for InStem AMC submission in 2025?

Required docs include GST certificate, PAN, recent financial statements, experience certificates for similar SCIEX AMC, EMD proof, OEM authorization letters, technical bid, escalation matrix, and proof of regional service office.

What is the EMD amount for the SCIEX AMC procurement in India?

The EMD is ₹290,000. Submit payment proof along with the bid; failure to provide EMD could render the bid non-responsive. Ensure alignment with bank transfer or demand draft as specified in tender terms.

What are the service expectations for SCIEX instruments under this tender?

Expect OEM-aligned maintenance with a toll-free support line, an escalation matrix, and a 5-year CMC covering Zeno TOF 7600, S40 UPLC, Eksigent Micro LC, and nitrogen generator. Office presence in the consignee region is mandatory with documented evidence.

What are the quantity/duration adjustments allowed in this AMC?

Contract quantity or duration may be adjusted by up to ±25% at the time of contract issuance and post-award, with bidders obligated to accept revised scope or timeline under the option clause.

Which instruments are covered under the InStem AMC 2025 tender?

The scope includes the Zeno TOF 7600 Mass Spectrometer, S40 UPLC System, Eksigent Micro LC System, and Peak Scientific Nitrogen Generator for a 5-year maintenance contract.

Where will the service provider's regional office need to operate?

The service provider must have an office in the consignee’s 5/7 state. Submit documentary evidence of this office location and its operational capability to support SCIEX equipment.

What is the expected manpower requirement for service delivery?

Minimum 40% of total required service manpower must be on the provider’s payroll for at least one year; provide payroll documents for verification during bid evaluation.