GEM

Health and Family Welfare Department Delhi AMC for Desktops, Laptops & Peripherals 2025 West Delhi IS 550 Compliance

Bid Publish Date

05-Dec-2025, 3:42 pm

Bid End Date

26-Dec-2025, 5:00 pm

EMD

₹28,000

Value

₹14,00,000

Location

WEST DELHI , DELHI

Progress

Issue05-Dec-2025, 3:42 pm
AwardPending
Explore all 4 tabs to view complete tender details

Quantity

129

Bid Type

Two Packet Bid

Key Highlights

  • • Critical: EMD ₹28,000; FDR-based EMD submission allowed in the name of MEDICAL DIRECTOR DDU HOSPITAL
  • • Critical: Two dedicated service engineers required daily with ESIC and PF compliance
  • • Critical: Integrity Pact mandatory; two submission formats for EMD/Security Deposit as FDR
  • • Critical: 25% quantity/duration adjustment allowed at bid issue and post-issuance
  • • Critical: Excess settlement option enabling additional invoice charges within defined percentage
  • • Critical: Hard copy of FDR must be delivered within 15 days of award; vendor must upload scanned FDR
  • • Critical: No BOQ items listed; focus on AMC/CMC for pre-owned IT assets (DESKTOPS, LAPTOPS, PERIPHERALS, PRINTERS, UPS)

Categories 8

TECHNICAL SERVICES OTHER SERVICE LAPTOP OFFICE EQUIPMENTS UPS ATM WATER LEVEL RECORDER MICROCENTRIFUGES

Tender Overview

The Health and Family Welfare Department of Delhi invites bids for a Customized AMC/CMC for pre-owned IT assets including DESKTOPS, LAPTOPS, PERIPHERALS, PRINTERS, and UPS located in WEST DELHI, DELHI 110008. Estimated value is ₹14,00,000 with an EMD of ₹28,000. Scope covers quarterly AMC/CMC for used equipment, with no BOQ items listed. The contract allows a 25% adjustment in quantity or duration at bid issue and post-issuance, with a similar 25% ceiling.

Unique payment/processing terms include optional excess settlement charges and mandatory integrity pact compliance. Bidders must submit FDR-based EMD options pledged in the name of MEDICAL DIRECTOR DDU HOSPITAL, and the successful bidder may use an FDR as Security Deposit with release via endorsement. The organization requires two dedicated service engineers daily, with respective ESIC and PF coverage, and stresses strict document submission adherence. This tender emphasizes compliance with organization-specific terms over standard market offerings and requires readiness to adapt quantity/duration within defined limits.

Technical Specifications & Requirements

  • Procurement category: AMC/CMC for pre-owned IT assets (DESKTOPS, LAPTOPS, PERIPHERALS, PRINTERS, UPS) in West Delhi.
  • Estimated value: ₹14,00,000; EMD: ₹28,000.
  • Contract flexibility: 25% variation allowed at issue and post-issuance.
  • EMD/PBG options: Fixed Deposit Receipt (FDR) in the name of MEDICAL DIRECTOR DDU HOSPITAL.
  • Security: FDR-based security deposit with endorsement; hard copy due within 15 days of award.
  • Service requirements: two dedicated service engineers daily with ESIC and PF compliance.
  • Compliance: Integrity Pact mandatory; certificates as per bid terms; non-submission liable to rejection.

Terms, Conditions & Eligibility

  • EMD: ₹28,000 via specified form or FDR per ATC.
  • Delivery/Execution: Not explicitly specified; reference to post-award compliance for FDR submission within 15 days.
  • Payment terms: Not detailed; reliant on standard GeM terms and ATC.
  • Documentation: Upload all required certificates; lack of certificates leads to rejection.
  • Staffing: Require two dedicated service engineers daily with ESIC and PF.
  • Compliance: Submit Integrity Pact; adherence to buyer-specific terms and option clauses.

Key Specifications

  • Product/service: Customized AMC/CMC for pre-owned IT assets

  • Estimated value: ₹14,00,000; EMD: ₹28,000

  • Delivery flexibility: 25% up/down adjustment at issue and post-issuance

  • EMD options: FDR in the name of MEDICAL DIRECTOR DDU HOSPITAL

  • Security deposit: FDR acceptable with endorsement; original to be submitted within 15 days

  • Staffing: 2 dedicated service engineers daily with ESIC and PF

  • Documentation: Integrity Pact; certificate submissions; rejection for missing documents

Terms & Conditions

  • EMD ₹28,000; FDR-based options allowed

  • Two dedicated service engineers daily with ESIC/PF

  • Integrity Pact compliance mandatory

Important Clauses

Payment Terms

Not explicitly defined in tender; follow GeM standard terms with ATC references and EMD/FDR compliance

Delivery Schedule

Hard copy FDR deliverable within 15 days of award; delivery/installation timelines not explicitly stated

Penalties/Liquidated Damages

Not specified in data; check ATC for LD and performance bond requirements

Bidder Eligibility

  • Proven experience in AMC/CMC for IT assets (desktops, laptops, peripherals, printers, UPS)

  • Financial stability demonstrated via statements or solvency certificate

  • Compliance with ESIC/PF for deployed service engineers and integrity pact

Past Similar Tenders (Historical Results)

5 found

Customized AMC/CMC for Pre-owned Products - supermicro workstation; supermicro; Annual Maintenance

Bhabha Atomic Research Centre

MUMBAI, MAHARASHTRA

Posted: 11 July 2025
Closed: 26 July 2025
GEM

Customized AMC/CMC for Pre-owned Products - DFCC ATE; CAPTRONICS; Annual Maintenance Contract (AMC)

Bharat Electronics Limited (bel)

BANGALORE, KARNATAKA

Posted: 1 February 2025
Closed: 25 February 2025
GEM

Customized AMC/CMC for Pre-owned Products - KEY MANAGEMENT SYSTEM; --; Annual Maintenance Contract

Indian Air Force

Posted: 24 June 2025
Closed: 16 July 2025
GEM

Customized AMC/CMC for Pre-owned Products - DESKTOP LAPTOP PRINTER SERVER etc; HP DELL CANON etc; C

National Tuberculosis Institute (nti) Bangalore

BANGALORE, KARNATAKA

Posted: 11 June 2025
Closed: 27 June 2025
GEM

Customized AMC/CMC for Pre-owned Products - 75 DESKTOP PC AND 47 PRINTERS AND SCANNERS; MULTIPLE BR

Central Government Health Scheme (cghs)

JABALPUR, MADHYA PRADESH

Posted: 15 May 2025
Closed: 26 May 2025
GEM

🤖 AI-Powered Bidder Prediction

Discover companies most likely to bid on this tender

Live AI
Historical Data

Required Documents

1

GST registration certificate

2

Permanent Account Number (PAN) card

3

Experience certificates for similar AMC/CMC of IT assets

4

Financial statements or solvency certificate

5

EMD submission document (DD/FDR or online payment receipt)

6

Technical bid documents and certificate of compliance

7

OEM authorizations (if applicable) and service engineer qualifications

8

Integrity Pact signed copy

Frequently Asked Questions

Key insights about DELHI tender market

How to bid for IT AMC in West Delhi health department

Bidders must submit GST, PAN, experience certificates, financials, EMD ₹28,000, and technical bid with Integrity Pact. Ensure two dedicated service engineers with ESIC/PF, and provide FDR-based EMD or security deposit in MEDICAL DIRECTOR DDU HOSPITAL name. Delivery within 15 days of award, per ATC.

What are the EMD submission options for this Delhi tender

EMD can be paid as Indian bank demand draft or as a Fixed Deposit Receipt (FDR) pledged in the name of MEDICAL DIRECTOR DDU HOSPITAL. If FDR is used, it must be endorsed for release on demand and uploaded with bid; hard copy must reach within 15 days after award.

What documents are required to participate in the Delhi AMC tender

Required documents include GST certificate, PAN, experience certificates for similar AMCs, financial statements, EMD proof (DD/FDR), technical bid certificates, OEM authorizations if applicable, and the signed Integrity Pact; ensure all are uploaded with bid.

What technical standards or qualifications are needed for service engineers

Service engineers must be certified and eligible under ESIC and PF obligations; no IS 550 clause listed, but ensure compliance with organization terms and local labor regulations; two engineers are mandatory for daily service across desktop, laptop, peripherals, printers, and UPS AMC.

When is the tender award and payment terms for Delhi AMC

Award date is not declared; payment terms are not stated in detail; bidders should anticipate standard GeM terms and ATC guidance, with performance-based payment consistent with contract and vendor compliance.

What is the scope of items covered under the AMC in Delhi tender

Scope includes pre-owned DESKTOPS, LAPTOPS, PERIPHERALS, PRINTERS, and UPS; AMC/CMC is quarterly; no BOQ items are listed, so bidders should prepare for maintenance across multiple device types within the specified category.