GEM

Indian Navy Photocopier MFM Service & Maintenance Tender Kochi Kerala 2025

Bid Publish Date

25-Nov-2025, 8:57 am

Bid End Date

10-Dec-2025, 10:00 am

Value

₹91,587

Location

ERNAKULAM , KERALA

Progress

Issue25-Nov-2025, 8:57 am
AwardPending
Explore all 4 tabs to view complete tender details

Quantity

14061

Bid Type

Two Packet Bid

Categories 3

PHOTOCOPIER MACHINE MACHINE WATER LEVEL RECORDER

Tender Overview

The Indian Navy, Department Of Military Affairs, seeks a Full Service and Maintenance Contract for Photocopier Machines (Multifunction Machines MFM) from Toshiba & Canon through an OEM Authorized Service Provider. The scope targets on-site service at Seamanship School, Naval Base, Kochi, Kerala. Estimated value is ₹91,587 with potential quantity/duration adjustments up to 50% under the option clause. Bidder must demonstrate OEM authorization, local Kerala presence, and financial viability. Key differentiators include service availability, toll-free support, and shelf-life compliance for spare parts. The tender emphasizes timely installation, ongoing support, and non-obsolescence of equipment with at least one year residual market life.

Technical Specifications & Requirements

  • Product scope: Photocopier/Multifunction Machines from TOSHIBA and CANON; service-only or maintenance contracts.
  • Contract features: OEM-authorized service provider, on-site installation/commissioning at the Seamanship School, NSK Kochi address; paper supplied by Buyer; toner/cartridge provided by Service Provider.
  • Service requirements: dedicated toll-free support, escalation matrix, and localized service office in Kerala; warranty/maintenance coverage with minimum shelf life of 1 year on spare parts.
  • Compliance: Non-obsolescence of supplied parts (not beyond 1 year residual life); manufacturer authorization certificate required; documentary evidence for service capability and geographic presence.
  • Documentation: MSME, firm registration, annual turnover, past experience certificate, GST, cancelled cheque, ECS mandate, OEM authorization, local Kerala office proof.
  • Constraints: 50% variation allowed in quantity/duration at contract award; no subcontracting without approval; liability remains with seller.

Terms, Conditions & Eligibility

  • EMD: not specified; ensure financial standing with non-liquidation proof.
  • Delivery: installation at Seamanship School, Naval Base Kochi; commissioning included if scope covers it.
  • Payment: terms unspecified; ensure acceptance of standard government payment processes; timely release upon acceptance.
  • Documentation: MSME certificate; GSTIN; registration; past experience certificates; OEM authorization; ECS mandate.
  • OEM Authorization: required; service provider to furnish OEM details (name, address, email, phone).
  • Shelf life: spare parts must have at least 1 year usable shelf life at supply date.
  • Office presence: service provider must have a local or Kerala-based office; documentary evidence required.
  • Liability: seller cannot assign/sub-contract without buyer's consent; joint liability with sub-contractors.

Key Specifications

  • Photocopier/Multifunction Machines (MFM) for Toshiba & Canon

  • OEM Authorized Service Provider required

  • On-site service and installation at Seamanship School, Naval Base, Kochi

  • Paper supplied by Buyer; toner/cartridge by Service Provider

  • Dedicated toll-free service number; escalation matrix

  • Local service office required in Kerala; proofs to be submitted

  • Minimum spare parts shelf life: 1 year at supply date

  • Non-obsolescence requirement: devices must have at least 1 year residual market life

  • OEM authorization certificate mandatory

Terms & Conditions

  • 50% contract quantity/duration flexibility at award and post-award

  • Local presence requirement: service office in Kerala with documentary evidence

  • OEM authorization and independent service capability documentation mandatory

Important Clauses

Payment Terms

Terms not expressly stated; bidders should align with standard government payment cycles post acceptance and commissioning

Delivery Schedule

Installation/commissioning at Seamanship School, Naval Base Kochi; on-site delivery per contract and scope

Penalties/Liquidated Damages

No explicit LD details in data; be prepared for penalties as per standard contract for delays or non-performance

Bidder Eligibility

  • Non-liquidation or bankruptcy status; signed undertaking

  • OEM authorization from Toshiba/Canon; local Ernakulam office

  • Past experience in servicing photocopiers/MFM within government or large institutions

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Required Documents

1

MSME certificate

2

FIRMS REGISTRATION CERTIFICATE

3

ANNUAL TURNOVER DETAILS

4

PAST EXPERIENCE CERTIFICATE

5

GSTIN COPY

6

CANCELLED CHEQUE COPY

7

ECS MANDATE FORM DULY FILLED AND CERTIFIED BY BANK

8

OEM AUTHORIZATION CERTIFICATE

9

LOCAL OFFICE PROOF IN ERNAKULAM

10

ENGINE (if applicable)

Frequently Asked Questions

Key insights about KERALA tender market

How to bid for the Kochi photocopier maintenance tender in 2025?

Bidders must submit MSME certificate, GSTIN, firm registration, annual turnover, past experience certificates, ECS mandate, cancelled cheque, and OEM authorization. Provide local Kerala office proof and confirm OEM status for Toshiba or Canon, with a dedicated support line and escalation matrix.

What documents are required for OEM authorized service provider bidding in Kerala?

Submit OEM authorization certificate, service capability details, local Kerala office proof, and contact details. Include the dedicated toll-free support number, escalation matrix, and proof of non-obsolescence for installed MFM models from Toshiba and Canon.

What are the technical specs for Toshiba/Canon MFM maintenance in Kochi?

Photocopier/MFM maintenance contract includes on-site service, on-site installation/commissioning where applicable, paper supplied by Buyer, toner/cartridge by service provider, and spare parts with at least 1 year shelf life. Ensure OEM-authorized status and Kerala-based service presence.

When is the delivery/installation deadline for the Seamanship School project?

Delivery/installation is to be completed on-site at Seamanship School, Naval Base Kochi as per contract scope. No explicit date provided; bidders should plan for rapid deployment following award and ensure readiness of spare parts with 1 year shelf life.

What are the EMD and payment terms for this tender?

EMD details are not explicitly stated; bidders should prepare standard government bid deposits. Payment terms are not specified in data; assume post-acceptance payment per government norms and compliance with ECS mandates for vendor payments.

What constitutes eligibility for local presence in Ernakulam for service?

Eligibility requires a local Kerala office in Ernakulam with verifiable address proof and contact details, along with OEM authorization and a dedicated service team to support Toshiba/Canon MFM models in the region.

What constitutes shelf life requirements for spare parts in this bid?

Spare parts must have a minimum shelf life of 1 year at the date of supply; balance usable life should remain upon delivery, ensuring continued equipment availability and maintenance support throughout the contract.

What are the key eligibility criteria for experience and turnover?

Bidder must provide past experience certificates demonstrating capability in PFM/MFM maintenance, with financial statements showing adequate turnover; ensure non-liquidation status and a positive financial position as per bid terms.