GEM

Indian Army IT Equipment Maintenance Tender Diglipur Andaman 2025 - 25% Variation, Spare Parts Included

Bid Publish Date

20-Nov-2025, 7:41 pm

Bid End Date

01-Dec-2025, 8:00 pm

Bid Opening Date

01-Dec-2025, 8:30 pm

Value

₹2,46,350

Location

NORTH AND MIDDLE ANDAMAN , ANDAMAN & NICOBAR

Progress

Issue20-Nov-2025, 7:41 pm
AwardPending
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Quantity

1

Bid Type

Two Packet Bid

Categories 2

SERVICES WATER LEVEL RECORDER

Tender Overview

Organization: Indian Army (Department Of Military Affairs) seeks maintenance of IT equipment services for a unit located in Diglipur, 300 kms from Sri Vijaya Puram in North and Middle Andaman, Andaman & Nicobar 744201. Estimated value: ₹246,350.00. The contract includes spare parts and allows a contract quantity/duration adjustment of up to 25%. No BOQ items are listed. The scope centers on ongoing IT support, fault remediation, and routine servicing to sustain operational readiness.

Technical Specifications & Requirements

  • Service category: IT equipment maintenance with included spare parts
  • Geographic location: unit located at Diglipur (300 km from Sri Vijaya Puram)
  • Complaint resolution: responses required within 24 hours of issue date
  • Charges: option for excess settlement—additional charges may be claimed up to a specified percentage, with mandatory supporting documents
  • Variation clause: contract quantity or duration can be increased up to 25% at issue and post-issuance
  • Delivery/SLAs: service delivery terms aligned to field maintenance needs for IT infrastructure

Terms & Eligibility

  • EMD: amount not disclosed in data; bidders should expect standard bid security terms per organization policy
  • Experience: bidders must demonstrate capability in IT equipment maintenance with spare parts provisioning
  • Warranty/Support: maintenance includes spare parts; ensure availability of service engineers and parts
  • Compliance: conform to contract variation and excess settlement rules; adhere to 24-hour complaint resolution timelines
  • Submission readiness: prepare GST, PAN, company experience documents, financials, and OEM authorizations as applicable
  • Location-specific: operations must be feasible for a remote island unit; travel and access constraints acknowledged

Key Specifications

    • Service category: IT equipment maintenance with spare parts included
    • Location: Diglipur (300 kms from Sri Vijaya Puram)
    • Complaint SLA: 24 hours response time
    • Variation: contract quantity/duration may increase up to 25%
    • Excess settlement: enabling additional charges up to a specified percentage with documentation
    • Estimated value: ₹246,350.00

Terms & Conditions

  • Key term: 25% variation in quantity or duration at contract issue

  • Key term: maintenance includes spare parts and 24-hour complaint response

  • Key term: excess settlement with documentation and supporting paperwork

Important Clauses

Payment Terms

Excess settlement allowed with documented justification; no fixed payment terms specified in data

Delivery Schedule

Complaint response within 24 hours; island unit may affect service delivery timelines

Penalties/Liquidated Damages

No explicit LD amount provided; ensure compliance with ATC on remedies for delays

Bidder Eligibility

  • Experience in IT equipment maintenance with spare parts provisioning

  • Ability to service remote island units (Diglipur, Andaman & Nicobar)

  • Compliance with standard bid documentation: GST, PAN, financials, and OEM authorizations

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Required Documents

1

GST Registration Certificate

2

Permanent Account Number (PAN) Card

3

Experience Certificates for IT maintenance services (similar scope)

4

Financial Statements (last 2-3 years)

5

EMD/Security Deposit documents as applicable

6

Technical Bid/Compliance Certificates for IT equipment maintenance

7

OEM Authorization/Authorizations for service of IT hardware

8

Any IS or organization-specific compliance documents if required

Frequently Asked Questions

Key insights about ANDAMAN & NICOBAR tender market

How to bid for IT maintenance tender in Diglipur Andaman 2025?

Bidders should prepare GST and PAN, obtain OEM authorizations if required, and compile financials plus experience certificates. The contract allows up to 25% variation in quantity/duration and requires 24-hour complaint response; ensure spare parts are included and submit EMD as per policy.

What documents are required for Indian Army IT maintenance bid in Andaman?

Required documents include GST registration, PAN card, IT maintenance experience certificates, financial statements, EMD documents, technical bid/compliance certificates, and OEM authorizations. Ensure spare parts policy is clear and response SLAs are demonstrated.

What is the complaint response SLA for IT equipment maintenance tender?

The ATC specifies a response within 24 hours of issue raised. Bidders must demonstrate a capable service network and escalation process to meet this SLA for the Diglipur unit.

What are the variation terms for quantity in this IT maintenance tender?

The contract allows a up to 25% increase in contract quantity or duration at contract issue and thereafter, requiring bidders to accept revised terms and deliver accordingly.

Is spare parts included in the IT maintenance contract for Diglipur?

Yes, maintenance includes spare parts. Bidders should flag availability, lead times, and cost implications for common IT components to ensure uptime at the Diglipur unit.

What is the estimated value for the Indian Army IT maintenance tender in 2025?

The estimated contract value is ₹246,350.00. Bidders should align pricing with this scope, ensuring spare parts are included within this valuation and any excess settlement is documented.

What qualifications are needed to participate in the Diglipur IT maintenance bid?

Participants should demonstrate relevant IT maintenance experience, ability to service remote islands, and provide required documents (GST, PAN, experience certificates, financials, OEM authorizations). Adhere to 24-hour SLA and 25% variation rules.

What standards or compliance are required for IT maintenance with Indian Army contracts?

Coherence with standard procurement practices including OEM authorizations, financial stability documentation, and service quality assurances. While specific IS/ISO standards are not listed, ensure compliance with supplier performance and spare parts provisioning norms.

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