GEM

Rail Land Development Authority Desktops, Laptops & Peripherals Maintenance Tender Central Delhi 2025 - HP All In One PC AMCS 2025

Bid Publish Date

21-Nov-2025, 2:03 pm

Bid End Date

01-Dec-2025, 11:00 am

Bid Opening Date

01-Dec-2025, 11:30 am

EMD

₹20,327

Location

CENTRAL DELHI , DELHI

Progress

Issue21-Nov-2025, 2:03 pm
AwardPending
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Quantity

1

Bid Type

Two Packet Bid

Key Highlights

  • • Explicit 25% quantity or duration variation allowed at contract issue and post-award
  • • EMD amount specified: ₹20,327; mode unknown from data
  • • Delhi-based service office required with documentary evidence
  • • Dedicated toll-free service line and formal escalation matrix required
  • • Payroll requirement: at least 10% of manpower on provider payroll for one year
  • • Scope includes HP Desktops, Laptops and Peripherals with HP All In One PCs
  • • No BOQ items available; maintenance scope relies on AMCS terms
  • • Excess settlement option enabling additional charges with documentation

Categories 1

WATER LEVEL RECORDER

Tender Overview

Rail Land Development Authority invites bids for Annual Maintenance Service of Desktops, Laptops and Peripherals, including HP All In One PCs, in Central Delhi, Delhi 110002. The draft scope covers ongoing maintenance, service support, and replacement coordination for the consignee location. The tender requires EMD ₹20,327 and adherence to service-levelterms including payroll staffing and dedicated support channels. A key differentiator is the explicit 25% flexibility in quantity or contract duration at issue and post-award adjustments. The supplier must establish an on-site service office within the state of the consignee and provide a toll-free service line with an escalation matrix. These constraints shape bidder eligibility and delivery readiness for the Delhi region.

Technical Specifications & Requirements

  • Product category: Annual Maintenance Service for Desktops, Laptops and Peripherals, specifically including HP All In One PCs.
  • EMD: ₹20,327 payable as per tender terms.
  • Flexibility clause: Quantity or duration may be adjusted up to 25% during contract issuance and post-award; bidders must accept revised scope.
  • Service availability: An on-site service office must be located in the state of the consignee (Delhi).
  • Support: Dedicated toll-free telephone line and an escalation matrix for service issues.
  • Manpower: At least 10% of required manpower must be on the provider’s payroll for at least one year.
  • Documentation: Submission of EMD and evidence for payroll commitment.

Terms, Conditions & Eligibility

  • EMD submission is mandatory (₹20,327).
  • Office presence: Service provider’s Delhi-area office required; documentary evidence to be provided.
  • Support channels: Dedicated toll-free number and escalation matrix must be supplied.
  • Payroll obligation: Minimum 10% of manpower on payroll for at least one year; supporting documents to be uploaded for verification.
  • Contract flexibility: Accept up to 25% quantity/duration variation as per Buyer’s option clause.
  • Payment terms and other financial terms will be as per standard RLDA procurement guidelines.

Key Specifications

  • Product/service names: Annual Maintenance Service for Desktops, Laptops and Peripherals (HP All In One PCs included)

  • Estimated value: not disclosed; EMD ₹20,327 indicates modest scale

  • Standards/certifications: not specified in data; require HP service capabilities and local Delhi support

  • Delivery/installation: on-site service presence required in Delhi state; proof of office

  • Warranty/AMC: implied maintenance service terms; not explicitly provided

  • Experience: minimum payroll and service capability; details in terms

Terms & Conditions

  • EMD of ₹20,327 must be submitted with bid.

  • Office of service provider must be located in Delhi; documentary evidence required.

  • Dedicated toll-free service line and escalation matrix must be provided.

  • At least 10% of manpower must be on payroll for one year.

  • Contract quantity/duration can be adjusted up to 25% at issue and post-award.

Important Clauses

Payment Terms

EMD submission and standard RLDA payment terms apply; details not disclosed in data.

Delivery Schedule

On-site maintenance in Delhi; escalation procedures must be available; no fixed calendar provided.

Penalties/Liquidated Damages

Not explicitly specified in data; typical RLDA AMC penalties may apply per contract terms.

Bidder Eligibility

  • Must have Delhi-based service office with documentary evidence

  • Must provide dedicated toll-free service line and escalation matrix

  • Must honor 25% quantity/duration flexibility

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Historical Data

Required Documents

1

GST registration certificate

2

PAN card

3

EMD submission proof (₹20,327)

4

Experience certificates for similar AMCS work

5

Financial statements or turnover proof

6

Proof of Delhi (consignee state) office presence

7

OEM authorization for HP All In One PCs (if applicable)

8

Technical bid compliance certificates

9

Payroll documentation for at least 10% manpower on payroll for one year

10

Service support details: toll-free number and escalation matrix

Frequently Asked Questions

Key insights about DELHI tender market

How to bid on HP AMCS tender in central Delhi 2025?

Bidders must submit the EMD of ₹20,327 along with GST/PAN and relevant experience certificates. Provide Delhi-based service office proof, a toll-free support line, and an escalation matrix. Ensure 10% payroll on your own payroll for at least one year and readiness for up to 25% quantity/duration variation.

What documents are required for RLDA AMCS Delhi bid?

Submit EMD ₹20,327, GST registration, PAN, HP OEM authorization (if applicable), financial statements, experience certificates for similar AMCS, payroll evidence for 10% manpower, service line details, and documentary evidence of a Delhi service office.

What are the service requirements for HP peripherals in this tender?

The contract demands on-site maintenance in Delhi with a dedicated toll-free line and an escalation matrix. Payroll compliance requires at least 10% of staff on the bidder’s payroll for one year, and the option of up to 25% quantity/duration variation must be accepted.

What are the expected payroll obligations for bidders?

Bidders must maintain at least 10% of required manpower on the provider’s payroll for at least one year, with verifiable documents submitted during bid evaluation. This ensures sustained post-award service coverage for Delhi-based AMCS.

What is the meaning of 25% variation clause in this tender?

The buyer may increase or decrease contract quantity or duration by up to 25% at contract issue and post-award; bidders must accept revised scope and deliverables as per notice. This affects pricing, staffing, and timelines.

What is the expected location for service delivery for this RLDA tender?

Service delivery must occur within Delhi state; the bidder must establish an on-site service office in the consignee’s state and provide documentary evidence to validate this requirement.

What HP peripherals are covered under this AMCS tender?

The AMCS scope includes Desktops, Laptops and Peripherals, specifically mentioning HP All In One PCs. Bidders should confirm compatibility with HP service frameworks and ensure warranty/AMC alignment with HP specifications.

How will payments be processed for RLDA AMCS in Delhi?

Payment terms follow RLDA procurement norms; the bid requires EMD upfront and subsequent invoicing per service delivery milestones. Exact payment timelines are defined in contract terms after bid award; bidders should prepare for standard RLDA payment cycles.