GEM

Indian Air Force Full Service & Maintenance Photocopier Machines Tender Maharashtra 2025

Bid Publish Date

26-Nov-2025, 8:17 am

Bid End Date

06-Dec-2025, 9:00 am

Location

NASHIK , MAHARASHTRA

Progress

Issue26-Nov-2025, 8:17 am
AwardPending
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Quantity

26600

Bid Type

Two Packet Bid

Key Highlights

  • • Dedicated toll-free service support number required for bidders and OEMs
  • • Service provider must have a local Maharashtra office/service center with verifiable address
  • • AMC payable on a per-copy basis, inclusive of consumables (toner, drum, developer, heat roller)
  • • 48-hour complaint response requirement; penalties per the full service contract
  • • Mandatory certificates must be uploaded; non-submission leads to rejection
  • • Vendor stability and presence within the consigne state are critical

Categories 3

PHOTOCOPIER MACHINE MACHINE WATER LEVEL RECORDER

Tender Overview

The Indian Air Force invites bids for a comprehensive Full Service and Maintenance Contract for Photocopier Machines (Multifunction Machines MFM; Muratec). The scope focuses on ongoing service and maintenance, with the AMC to be calculated on a per-copy basis, including consumables. Key requirements emphasize a dedicated service hotline, a local service center in Maharashtra, and submission of all mandatory certificates. The engagement targets a reliable, company-wide support capability to ensure optimal uptime for government operations. The tender prioritizes immediate complaint response and compliant service coverage across the consinge state, with a strong emphasis on supplier proximity and certified service capabilities.

Technical Specifications & Requirements

  • Product/service: Full Service & Maintenance Contract for Photocopier Machines (MFM); OEM support for Muratec devices; paper supplied by buyer; toner/cartridge supplied by service provider.
  • AMC model: per copy (including GST) covering all consumables (toner, drum, developer, heat roller, etc.).
  • Service accessibility: dedicated toll-free number for service support; 24/7 or defined hours not specified but must be a functional toll-free line.
  • Local presence: service provider must maintain a local office/service center in Maharashtra with verifiable address.
  • Compliance: submission of all required certificates; adherence to bid document ATC; evidence of office location and service capabilities.
  • Response time: vendor must acknowledge/act on complaints within 48 hours; penalties apply as per contract terms.
  • Documentation: mandatory uploads of requested certifications to participate and demonstrate capability.

Terms, Conditions & Eligibility

  • EMD/financial terms: not specified in the tender data; bidders should expect standard EMD or security deposit per government norms.
  • Maintenance scope: Full service coverage with consumables included under AMC; local presence mandatory.
  • Penalties: non-response within 48 hours may trigger penalties; exact LD terms referenced in related Full Service & Maintenance Contracts.
  • Delivery/installation: not explicitly detailed; contract focuses on ongoing service and maintenance with timely responses.
  • Documentation: bidders must upload all certificates requested in the bid document and ATC; non-submission risks rejection.

Key Specifications

    • Product/service: Full Service & Maintenance Contract for Photocopier Machines (MFM)
    • Brand/Model: Muratec devices (as applicable to the fleet)
    • AMC basis: per copy including consumables (toner, drum, developer, heat roller)
    • Service accessibility: toll-free service support for responsive maintenance
    • Local presence: office/service center in Maharashtra with verifiable address
    • Documentation: mandatory certificates and OEM authorizations for eligibility

Terms & Conditions

  • Toll-free service support must be established by bidder or OEM

  • Local Maharashtra office/service center proof required

  • AMC calculated per copied page, inclusive of consumables

  • Complaint response within 48 hours; penalties defined in contract

  • Upload all required certificates; non-submission leads to rejection

  • Proof of experience with similar photocopier maintenance projects

Important Clauses

Payment Terms

AMC payments to be calculated on per-copy basis, inclusive of GST and consumables; terms to be finalized in contract.

Delivery Schedule

Contract focuses on ongoing service/maintenance; no upfront delivery schedule published beyond support commitments.

Penalties/Liquidated Damages

Non-response within 48 hours may invoke penalties as per the Full Service & Maintenance Contract terms.

Bidder Eligibility

  • Must have a dedicated toll-free service line

  • Must maintain a local office/service center in Maharashtra with verifiable address

  • Must upload all mandatory certificates and OEM authorizations

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Required Documents

1

GST registration certificate

2

PAN card

3

Experience certificates of similar photocopier maintenance contracts

4

Financial statements or bank statements demonstrating financial capacity

5

EMD/Security deposit proof (as applicable by Tender)

6

Technical bid documents and compliance certificates

7

OEM authorization / dealership certificates for Muratec photocopiers

8

Proof of local Maharashtra service center address

Frequently Asked Questions

Key insights about MAHARASHTRA tender market

How to bid for the photocopier maintenance tender in Maharashtra 2025?

Bidders must meet eligibility criteria, submitGST/PAN, provide financials and experience certificates, and upload OEM authorizations. Also include proof of a local Maharashtra service center and a toll-free service line. The AMC is per-copy, including consumables, with 48-hour response commitments.

What documents are required for the IAF photocopier service bid in Maharashtra?

Required documents include GST certificate, PAN card, experience certificates of similar maintenance, financial statements, EMD proof, technical bid, OEM authorization for Muratec, and proof of a Maharashtra service center. Ensure all uploads align with the ATC and corrigenda.

What is the AMC payment basis for the photocopier maintenance contract?

AMC is calculated on a per-copy basis, covering all consumables such as toner, drum, developer, and heat roller, with GST included. Payment terms will be finalized in the contract and aligned with delivery milestones.

What constitutes the eligibility criteria for the Maharashtra service center requirement?

Applicants must provide verifiable address proof of a local Maharashtra office/service center and demonstrate the ability to provide timely service with a toll-free support line for the region.

What are the expected penalties for delayed complaint responses in this tender?

If complaints are not acknowledged/responded within 48 hours, penalties apply as per the Full Service & Maintenance Contracts for Photocopier Machines, with details in the contract terms.

How will the toll-free service support be utilized under the contract?

Bidders must provide a dedicated toll-free number for service support, enabling rapid ticket creation and escalation, with guaranteed response times per the ATC and contract terms.

What standards or certifications are required for eligibility in this IA F tender?

Mandatory certificates must be uploaded; OEM authorizations for Muratec devices are required, along with standard business registrations (GST, PAN) and evidence of past similar maintenance work.

Is there a specific delivery or installation timeline for photocopier maintenance?

The contract emphasizes ongoing service and maintenance rather than a fixed installation schedule; readiness to commence upon award and ensure immediate service activation with a local Maharashtra presence.

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