Indian Army AMC for Desktops, Laptops & Peripherals Pune 20 Km OEM Authorization 2025

Tender Overview

The Indian Army (Department Of Military Affairs) seeks an Annual Maintenance Service contract for Desktops, Laptops and Peripherals across brands including HP, ACER, HCL and Dell. The scope emphasizes a comprehensive AMC covering preventive maintenance, repairs, and replacement of defective parts within a 20 Km radius from GE (I) R&D Girinagar, Pune. The effective value signals a multi-brand, multi-site support requirement with a flexible quantity clause allowing up to 25% adjustment at contract issuance and post-issue. Key differentiators include mandatory OEM authorization, FAT commitments on service delivery, and ATC compliance. This opportunity targets authorized service providers with proximity and financial integrity to sustain ongoing IT asset performance in a defence environment.

Technical Specifications & Requirements

• Product categories: Desktop PCs, All-in-One PCs, Laptops, and peripherals from HP, ACER, HCL, Dell.
• Service model: Comprehensive AMC including preventive maintenance, repairs, and replacement of defective parts.
• Geographic coverage: Service provider within 20 Km from GE (I) R&D Girinagar, Pune.
• Delivery/response expectations: Timely onsite support, routine maintenance windows, and escalation procedures per OEM standards.
• Documentation & authorizations: Mandatory OEM Authorization/Letterhead, PAN, GSTIN, and EFT mandate certified by bank; self-attested documents allowed for some items.
• Compliance: Service provider to submit ATC confirming acceptance of all terms; 20% to 25% quantity/duration flexibility noted.
• Other terms: Details require procurement terms from buyer; expect warranty/AMCs to be clearly defined by OEM guidelines.

Terms, Conditions & Eligibility

• EMD/Financials: Not specified in data; bidders must ensure financial standing per ATC and provide bank-related EFT mandate documentation.
• Identity & registrations: Provide PAN Card, GSTIN, a cancelled cheque; bank-certified EFT mandate.
• Operational requirements: No liquidation or bankruptcy status; undertaking to that effect required.
• OEM & sub-contracting: Manufacturer authorization mandatory; sub-contracting requires prior consent and joint liability.
• AMC scope: Rates inclusive of complete service; comprehensive coverage with preventive maintenance and defective part replacement.
• Distance condition: Service provider must operate within 20 Km of GE (I) R&D Girinagar, Pune.
• Documentation to submit: ATC confirming acceptance; OEM authorisation; affidavits for blacklisting; technical specifications on OEM letterhead.