GEM

STPI Software Technology Parks Of India Tea Coffee Vending AMC Tender North 24 Parganas West Bengal 2025

Bid Publish Date

17-Nov-2025, 4:48 pm

Bid End Date

27-Dec-2025, 9:00 pm

Value

₹18,000

Location

24 PARAGANAS NORTH , WEST BENGAL

Latest Corrigendum Available

Progress

Issue17-Nov-2025, 4:48 pm
Corrigendum11-Dec-2025
AwardPending
Explore all 4 tabs to view complete tender details

Quantity

2

Bid Type

Single Packet Bid

Categories 6

COFFEE MAKER SERVICES VENDING MACHINE MACHINE WATER LEVEL RECORDER MICROCENTRIFUGES

Tender Overview

Organization: Software Technology Parks Of India (STPI), under the Department of Electronics and Information Technology, invites bids for a Comprehensive AMC/CMC for pre-owned Tea Coffee Vending Machines in North 24 Parganas, West Bengal. Estimated value is ₹18,000. The contract includes an ATC uploaded with specific service terms and after-sales obligations. A key differentiator is the requirement for an office of the service provider within the consignee state and a dedicated toll-free support line, ensuring local coverage and rapid response. The scope emphasizes ongoing maintenance rather than new installation, with at least some flexibility via the buyer clause to adjust quantity or duration by up to 25%. Unique ATC components and SLA attachments add compliance nuance to the bid.

Technical Specifications & Requirements

  • Product/Service: Comprehensive AMC/CMC for pre-owned Tea Coffee Vending Machines as per ATC uploaded.
  • Delivery/Scope: Local service presence in the state of the consignee; ongoing maintenance and support.
  • Standards/Compliance: Not specified in BOQ; ATC/SLA attachments referenced for detailed requirements.
  • Support Features: Dedicated toll-free service number; escalation matrix with contact numbers.
  • Additional terms include Excess Settlement option for invoicing and a 25% adjustment window on quantity or duration.
  • EMD/Financials: Not disclosed; estimated value indicates limited scope, but ensure compliance with STPI procurement norms.

Terms, Conditions & Eligibility

  • Office presence: Service provider must have an office in the consignee state (West Bengal).
  • Service support: Must provide a dedicated toll-free number and an escalation matrix.
  • ATC/ATC attachments: Access to uploaded ATC document and SLA file is required.
  • Quantity/duration flexibility: Option to adjust up to 25% (before contract issuance; and post-issuance within limit).
  • Documentation: Documentary evidence to prove local presence and service capabilities must be submitted.
  • Delivery & Payment: Details subject to ATC; ensure adherence to governing procurement terms.

Key Specifications

  • Product/service names: Comprehensive AMC/CMC for pre-owned Tea Coffee Vending Machines

  • Quantities: Not specified in BOQ; contract scope indicates maintenance of existing units

  • Estimated value: ₹18,000

  • Experience: Not explicitly stated; requires STPI-appropriate service capability

  • Standards/qualifications: ATC and SLA documents to define standards

  • Delivery: Local service presence in West Bengal; service response commitments

Terms & Conditions

  • EMD amount not specified; pursue ATC for exact details

  • 25% quantity/duration adjustment allowed pre/post contract issuance

  • Office of service provider must be in consignee state with documentary evidence

Important Clauses

Payment Terms

Excess Settlement option allows additional charges up to a specified percentage of item-level total, with required supporting documents.

Delivery Schedule

Contract allows 25% adjustment in quantity/duration; final delivery terms governed by ATC and SLA attachments.

Penalties/Liquidated Damages

Details would be specified in SLA; escalation matrix required; penalties aligned with service performance commitments.

Bidder Eligibility

  • Local office presence in West Bengal with documentary evidence

  • Dedicated toll-free service support capability

  • Access to ATC and SLA documentation, with compliance readiness

  • Experience in AMC/CMC for beverage vending equipment or similar service contracts

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Required Documents

1

GST registration certificate

2

PAN card

3

Experience certificates for similar AMC/CMC of vending machines

4

Financial statements or solvency proof

5

EMD documents (if applicable) or alternative security

6

Technical compliance certificates (as per ATC)

7

OEM authorizations or service partner confirmations

8

Documentary evidence of local office in West Bengal

Corrigendum Updates

3 Updates
#1

Update

11-Dec-2025

Extended Deadline

27-Dec-2025, 9:00 pm

Opening Date

27-Dec-2025, 9:30 pm

#2

Update

04-Dec-2025

Extended Deadline

11-Dec-2025, 5:00 pm

Opening Date

11-Dec-2025, 5:30 pm

#3

Update

27-Nov-2025

Extended Deadline

04-Dec-2025, 5:00 pm

Opening Date

04-Dec-2025, 5:30 pm

Frequently Asked Questions

Key insights about WEST BENGAL tender market

How to bid for the Tea Coffee vending AMC tender in West Bengal STPI

Bidders should submit GST, PAN, experience certificates, financial statements, and EMD (if applicable). Ensure local office proof in West Bengal, dedicated toll-free service number, and escalation matrix. Review ATC/SLA for exact service levels and 25% quantity/duration adjustment rights.

What documents are required for STPI tea vending maintenance bid 2025

Required documents include GST certificate, PAN, vendor experience in AMC/CMC for vending equipment, financial statements, EMD documents, OEM authorizations if applicable, and documentary evidence of a West Bengal service office. ATC/SLA attachments must be acknowledged and complied with.

What are the technical specifications for the tea vending AMC

Technical scope centers on comprehensive AMC/CMC for pre-owned Tea Coffee Vending Machines as per uploaded ATC. Specific standards and performance metrics are detailed in the ATC/SLA attachments; bidders must align with those documented service levels and response times.

When is the bid submission deadline for STPI vending machine AMC

Submission timelines are defined in the ATC attachments and Buyer Added Terms. Ensure timely submission of all documents, proof of local service office, and compliance with the 25% quantity/duration adjustment option if required.

What are the payment terms for STPI service contract

Payment terms follow the ATC/SLA; the Excess Settlement option allows additional charges up to a specified percentage of the order value. Ensure invoices include all supporting documents and comply with the agreed percentage limitations.

What is the eligibility criteria for service providers in this tender

Eligibility requires demonstrable local presence in West Bengal, a dedicated support line, escalation matrix, and capability to provide AMC/CMC for vending machines. OEM authorizations or trusted partnerships may strengthen submission; ensure compliance with ATC terms.

How to view ATC/SLA documents for the STPI vending tender

Access the uploaded ATC and SLA attachments within the tender portal and acknowledge receipt. These documents define KPIs, response times, and warranty/penalty structures. Ensure your bid aligns with the terms before submission.

What happens if quantity or duration changes mid-contract

The buyer-clause permits up to 25% adjustments in quantity or duration before contract issuance and within the post-issuance window. Bidders must accept revised terms and adjust provisioning accordingly, with updated invoices reflecting changes.