GEM

Urban Development And Housing Department Bihar LED Based Information Display System Tender Patna Bihar ISO 9001 2025

Q: What are the warranty and service commitments for LED displays in this tender

Bidders must provide a **1-year warranty** and on-site service within **48-72 working hours** of complaint; include an escalation matrix and service support terms in the bid package to avoid delays.

Q: How does quantity variation affect delivery in this LED display contract

The purchaser may increase or decrease quantity up to **25%** of bid quantity at contract rates; delivery period adjusts proportionally using the formula provided, with a minimum extension of 30 days if original period is short.

Q: What is the scope of supply for the LED system in this Patna tender

Scope includes **Supply, Installation, Testing, Commissioning** of LED displays, plus **operator training** and statutory clearances if applicable; bid must include complete installation and commissioning plan.

Bid Publish Date

13-Dec-2025, 3:47 pm

Bid End Date

23-Dec-2025, 9:00 pm

EMD

₹65,000

Location

PATNA , BIHAR

Progress

Issue13-Dec-2025, 3:47 pm

AwardPending

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Quantity

Bid Type

Two Packet Bid

Key Highlights

• OEM/Authorized Seller with India-based registered office for after-sales service
• ISO 9001 certification mandatory for bidder or OEM
• EMD amount clearly defined as ₹65,000 via DD or online
• Supply, Installation, Testing, Commissioning and Operator Training included
• Delivery quantity may be increased by 25% during contract at contracted rates
• Warranty: 1 year; service response 48-72 working hours
• GSTR-3B (last 3 months) and GST compliance required
• Escalation matrix for service support must be provided

Categories 3

DISCRETE COMPONENTS INFORMATION DISPLAY DISPLAY SYSTEM

Tender Overview

The Urban Development And Housing Department Bihar invites bids for a LED Based Information Display System in Patna, Bihar. The scope includes Supply, Installation, Testing, Commissioning of the system and Training of operators with statutory clearances if required. Estimated EMD is ₹65,000. The contract allows a quantity variation of up to 25%, and needs the bidder to provide an escalation-ready service and an OEM with India-based after-sales support. The order encompasses end-to-end delivery from purchasing to commissioning, including deployment at the project site and handover after successful testing. A DD/online EMD submission is permitted with the required hard copy delivery within 5 days of bid opening. Scope also covers on-site warranty and post-implementation support in line with ATC clauses.

Technical Specifications & Requirements

Product category: LED Based Information Display System (information boards or displays for public information)
Standards & certifications required: ISO 9001 certified bidder or OEM; OEM must have registered India office for after-sales service; GSTR-3B for the last 3 months; valid GST certificate; ISO 9001 certificate uploaded
Warranty & service: 1 year warranty with on-site service within 48-72 working hours of complaint; service escalation matrix to be provided
Delivery scope: Supply, Installation, Testing, Commissioning, and Operator Training; statutory clearances if any
EMD & payment: ₹65,000 EMD; payment terms include DD mode and submission of scanned DD proof with bid; hard copy within 5 days
OEM requirements: Imported products require an OEM with registered Indian office for after-sales support
ATC clauses: Copy of latest GSTR-3B (3 months) to be uploaded; undertaking on letterhead; character certificate; 1-year warranty and service support at site

Terms, Conditions & Eligibility

EMD: ₹65,000 via Demand Draft or online transfer with DD proof uploaded; hard copy to be delivered within 5 days
Experience & turnover: ISO 9001 certification required; OEM/ bidder must provide valid ISO 9001; no explicit turnover stated beyond certification requirement
Delivery & execution: Delivery window linked to delivery order; option to increase quantity by up to 25% during contract with proportional time extension
Payment terms: Details specify standard procurement payment; ensure submission of EMD documents and compliance with ATC terms
Documents required: GST registration, PAN, GSTR-3B, ISO 9001 certificate, OEM authorization, service support details, character certificate, warranty terms, and escalation matrix
Warranty & penalties: 1-year warranty; on-site service 48-72 working hours; any non-compliance may lead to rejection or penalties per ATC

Key Specifications

Scope of supply includes Supply, Installation, Testing, Commissioning and Training of operators
Product category: LED Based Information Display System
EMD: ₹65,000
Warranty: 1 year with site service within 48-72 working hours
ISO 9001 certification required for bidder or OEM
OEM must have registered office in India for after-sales service
GSTR-3B for last 3 months to be uploaded
Option clause allows up to 25% quantity variation at contracted rates

Terms & Conditions

EMD of ₹65,000 must be submitted via DD or online with bid.
Delivery quantity may increase by up to 25% during contract with proportional time extension.
1-year warranty and on-site service within 48-72 working hours are mandatory.
ISO 9001 certification required; OEM must have India-based registered office for service.
GSTR-3B (last 3 months) and tax documents must be uploaded with bid.

Important Clauses

Payment Terms

EMD ₹65,000; DD or online payment; scanned DD proof uploaded; hard copy delivered within 5 days

Delivery Schedule

Delivery period linked to original order; option to increase quantity up to 25% with proportional extension; minimum 30 days if extended

Penalties/Liquidated Damages

Penalties may apply per ATC terms for non-compliance; specific LD rates not disclosed in available data

Bidder Eligibility

ISO 9001 certified bidder or OEM
Indian-based after-sales service capability for imported LED displays
Submission of EMD ₹65,000 and GSTR-3B for last 3 months