GEM

Punjab National Bank Annual Maintenance Contract for Networking Devices L2 Cisco Switches 2025

Bid Publish Date

18-Nov-2025, 4:35 pm

Bid End Date

28-Nov-2025, 5:00 pm

Bid Opening Date

28-Nov-2025, 5:30 pm

Value

₹1,50,000

Location

ALIGARH , UTTAR PRADESH

Progress

Issue18-Nov-2025, 4:35 pm
AwardPending
Explore all 4 tabs to view complete tender details

Quantity

20

Bid Type

Two Packet Bid

Categories 6

TECHNICAL SERVICES OTHER SERVICE TELECOM EQUIPMENT WATER LEVEL RECORDER NETWORKING MICROCENTRIFUGES

Tender Overview

Punjab National Bank seeks an Annual Maintenance Contract for Networking Devices (Version 2) – L2 Switch; CISCO. The project has an estimated value of ₹150,000 for ongoing maintenance of Cisco L2 switches across banking locations. While the tender paper provides no specific geographic details, bidders should assume nationwide Indian deployment under the PNB Banking Sector umbrella. The award will hinge on service quality, escalation responsiveness, and manpower compliance. A key differentiator is the flexible quantity/duration clause allowing a 25% adjustment. The tender emphasizes dedicated support channels to ensure uninterrupted network operations.

Technical Specifications & Requirements

  • Target device category: L2 Switches (Cisco) requiring routine maintenance and troubleshooting.
  • Service scope: Annual Maintenance Contract (Version 2) for Cisco networking devices.
  • Support mechanisms: Dedicated toll-free service number and a formal escalation matrix for rapid issue resolution.
  • Staffing: Bidder must maintain at least 40% of required manpower on payroll for at least one year; verification documents to be uploaded.
  • Commercial terms: Option Clause permits contract quantity/duration adjustments up to 25%; Excess Settlement allows additional charges within a capped percentage with supporting documents.
  • Delivery/response expectations: Timely service response with documented escalation paths and attendance logs.

Terms, Conditions & Eligibility

  • EMD amount: not specified; bidders should prepare compliant security as per tender rules.
  • Human resource requirement: minimum 40% payroll manpower on bidder’s payroll for at least one year, with verification.
  • Support commitments: dedicated toll-free number and officially published escalation matrix.
  • Quantity/duration flexibility: 25% maximum adjustment at contract issue and post-issue.
  • Additional charges: excess settlement provision with documentation.
  • Documentation: ensure submission of technical and payroll proof during bid evaluation.

Key Specifications

  • Product/Service: Annual Maintenance Contract for Cisco L2 switches

  • Estimated value: ₹150,000

  • Manpower: minimum 40% payroll for at least one year

  • Delivery/Response: adherence to escalation matrix and toll-free support

  • Contract flexibility: quantity/duration adjustments up to 25%

Terms & Conditions

  • EMD amount not specified; bidders must follow standard security deposits if required

  • Dedicated toll-free support line and formal escalation matrix required

  • At least 40% payroll manpower verifiable for one year

  • 25% adjustment window for contract quantity or duration

  • Excess settlement with supporting documents allowed for invoicing

  • Cisco L2 switch AMC scope; standards not detailed in the data

Important Clauses

Payment Terms

Not specified in the data; bidders should expect standard government procurement terms with possible milestone or maintenance fee payments and invoicing after service delivery.

Delivery Schedule

Service delivery must align with AMC terms; escalation and response times via published matrix.

Penalties/Liquidated Damages

Not detailed; bidders should assume standard SLAs and potential penalties for non-response or downtime as per organization policy.

Bidder Eligibility

  • Experience in AMC for networking equipment, specifically Cisco switches

  • Demonstrable payroll documentation confirming 40% in-house manpower

  • Ability to provide dedicated support and escalation matrix

Past Similar Tenders (Historical Results)

5 found

Annual Maintenance Contract for Networking Devices (Version 2) - Routers; CISCO,Annual Maintenance

Controller General Of Defence Accounts

ALLAHABAD, UTTAR PRADESH

Posted: 7 March 2025
Closed: 18 March 2025
GEM

Annual Maintenance Contract for Networking Devices (Version 2) - L2 Switch; CISCO,Annual Maintenanc

N/a

NEW DELHI, DELHI

Posted: 28 July 2025
Closed: 9 September 2025
GEM

Annual Maintenance Contract for Networking Devices (Version 2) - L2 Switch; CISCO,Annual Maintenanc

N/a

VARANASI, UTTAR PRADESH

Posted: 24 July 2025
Closed: 13 August 2025
GEM

Annual Maintenance Contract for Networking Devices (Version 2) - L2 Switch; CISCO,Annual Maintenanc

Export Credit Guarantee Corporation Of India Limited (ecgc)

SOUTH WEST DELHI, DELHI

Posted: 28 August 2025
Closed: 12 September 2025
GEM

Annual Maintenance Contract for Networking Devices (Version 2) - L3 Switch; CISCO

State Secretariat

NORTH 24 PARGANAS, WEST BENGAL

Posted: 4 March 2025
Closed: 24 March 2025
GEM

🤖 AI-Powered Bidder Prediction

Discover companies most likely to bid on this tender

Live AI
Historical Data

Required Documents

1

GST registration certificate

2

PAN card

3

Experience certificates (similar AMC for networking devices)

4

Financial statements (last 2-3 years)

5

EMD/Security deposit proof (if applicable)

6

Technical bid documents showing Cisco L2 switch AMC capability

7

OEM authorization/partner certificates for Cisco

8

Payroll documentation proving 40% manpower on bidder payroll

9

Escalation matrix and dedicated support contact details

Frequently Asked Questions

Key insights about UTTAR PRADESH tender market

How to bid for the PNB Cisco L2 switch AMC in India 2025?

Bidders should submit GST, PAN, experience certificates, financials, EMD proof if applicable, and OEM authorizations. Provide documentation showing Cisco L2 switch AMC capability, escalation matrix, and payroll verification (40%). Ensure adherence to the 25% contract variation clause in the terms.

What documents are required for PNB networking devices tender 2025?

Required documents include GST certificate, PAN, experience certificates for similar AMC, financial statements, EMD proof, technical bid for Cisco maintenance, OEM authorizations, and payroll proofs showing 40% in-house manpower for at least one year.

What are the technical scope and standards for Cisco L2 switches AMC?

Scope covers maintenance and troubleshooting of Cisco L2 switches under Version 2 AMC. While no explicit standards are listed, buyers expect reliable service, escalation processes, and dedicated support channels. Ensure Cisco-specific maintenance capabilities and documented response times in the bid.

What is the estimated value and payment terms for this tender?

Estimated value is ₹150,000. Payment terms are not explicitly stated; bidders should anticipate standard maintenance invoicing with milestone or post-service payment, subject to contract terms and vendor policy.

What is the contract variation allowance for PNB AMC?

The contract allows a variation up to 25% in quantity or duration at the time of contract issuance, with the bidder obligated to accept revised terms. Post-issuance, adjustments remain limited to 25%.

How to demonstrate payroll compliance for this bidding process?

Prepare payroll records proving at least 40% of manpower are on the bidder’s payroll for a minimum of one year. Upload necessary HR certificates and employee verification documents during bid submission.

What support channels must bidders provide for AMC?

Bidders must offer a dedicated toll-free service line and a formal escalation matrix with multiple contact numbers, ensuring rapid issue resolution according to the contract terms.

Are there any brand restrictions for the maintenance service?

The data specifies Cisco L2 switches; bidders should demonstrate OEM-authorized service capability for Cisco devices and provide relevant certifications or partner credentials in the bid.

Similar Tenders

1 found
Urgent

Annual Maintenance Contract for Networking Devices (Version 2) - Routers; JUNIPER NETWORKS

Software Technology Parks Of India (stpi)

📍 CHENNAI, TAMIL NADU

EMD: ₹17,550
Est: ₹5.8 L
⏰ Deadline: 4 days left
🛒 Type: Service
View GEM