Customized AMC/CMC for Pre-owned Products - --; --; Comprehensive Maintenance Contract (CMC); 1; No
Indian Army
NAGPUR, MAHARASHTRA
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Bid Publish Date
12-Dec-2025, 9:19 am
Bid End Date
17-Dec-2025, 10:00 am
Location
Progress
Quantity
2
Bid Type
Two Packet Bid
The opportunity is with the Indian Air Force (Department of Military Affairs) for a Monthly Comprehensive Maintenance Contract (CMC) focused on pre-owned BLOCKING BOLLARDS. The contract type is AMC/CMC (Monthly), with no fixed BOQ items listed. The tender does not disclose a location or estimated value, and no EMD amount is provided. Key differentiators include the Option Clause up to 25% for quantity/duration changes at issue and the provision for Excess Settlement of addon charges within a capped percentage. Strong emphasis on OEM/authorized service support is evident, requiring valid manufacturer authorization and a dedicated toll-free service line.
Product/service names and categories: Blocking Bollards; Comprehensive Maintenance Contract
Quantities/values: Not disclosed; Monthly maintenance scope implied
EMD/estimated value: Not disclosed
Experience: Prior maintenance of security barriers preferred
Quality/compliance: OEM authorization mandatory; service support commitments
Delivery/installation: Ongoing monthly service rather than one-off delivery
Warranty/AMC: Not explicitly stated; maintenance contract implies ongoing support
Option Clause allows ±25% quantity/duration variation at contract issue
Excess settlement enables addon charges up to a capped percentage with documentation
OEM authorization and dedicated service numbers required for bidder eligibility
Financial standing and non-liquidation proof must be uploaded with bid
No explicit payment timeline provided; bidders must rely on standard DDO/CI terms and supplier contract arrangements, subject to IAF procurement rules.
Monthly maintenance under AMC/CMC; no fixed delivery milestones published in tender data.
Not specified in the posted terms; focus on service support availability and OEM compliance a priori.
Not under liquidation or court receivership; provide undertaking
OEM authorization from original equipment manufacturer or authorized distributor
Demonstrated capability to provide dedicated toll-free service and escalation contacts
Prior experience in maintenance of security barriers or similar CMC contracts
Indian Army
NAGPUR, MAHARASHTRA
Indian Army
NAGPUR, MAHARASHTRA
Office Of The Textile Commissioner
NORTH 24 PARGANAS, WEST BENGAL
Indian Air Force
GORAKHPUR, UTTAR PRADESH
Office Of Dg (mss)
HYDERABAD, TELANGANA
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GST registration certificate
PAN card
Experience certificates (similar maintenance contracts for barriers/ bollards)
Financial statements or solvency certificate
EMD submission proof (if required by terms) and security deposit details
OEM authorization or manufacturer authorization certificate
Technical bid documents showing service capabilities and response times
Dedicated service support contact details and escalation matrix
Key insights about TAMIL NADU tender market
Bidders must submit OEM authorization, demonstrate prior maintenance experience, provide GST PAN and financial documents, and include a dedicated service support line. The tender allows up to 25% quantity/duration adjustments at issue, with an excess settlement option for addons. Ensure compliance with service delivery expectations and non-liquidation declarations.
Required documents include GST registration, PAN card, experience certificates for similar maintenance, financial statements, OEM authorization, and technical bid detailing service capabilities. A dedicated toll-free service contact and escalation matrix must also be supplied for bidder eligibility.
Eligibility includes non-liquidation status, valid financial standing, OEM authorization or authorized distributor proof, and demonstrable experience in maintenance of security barriers or similar equipment. Provide undertakings confirming eligibility with bid submission.
The contract provides an Option Clause allowing +/- 25% changes in quantity or duration at issue. Additionally, Excess Settlement permits addon charges within a capped percentage, requiring mandatory documentation during invoicing.
The tender requires a dedicated service support line and escalation matrix. While no explicit SLAs are listed, bidders should propose response times, remote diagnostics, and on-site support schedules aligned with typical IAF maintenance contracts.
The exact start date is not disclosed. Bidders should prepare for immediate mobilization upon contract award, ensuring OEM spare parts access, trained technicians, and a verified escalation path to meet continuous maintenance needs.
OEM authorization is mandatory; bidders should ensure compliance with manufacturer-specific service requirements, and provide proof of service capability, including dedicated support channels and escalation contacts for ongoing maintenance.
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Main Document
SCOPE_OF_WORK
OTHER
PAYMENT
ATC
GEM_GENERAL_TERMS_AND_CONDITIONS