GEM

IIT Department of Higher Education AMC for NOVA NANOSEM 450 FES-SEM at India 2025

Bid Publish Date

17-Dec-2025, 4:45 pm

Bid End Date

27-Dec-2025, 6:00 pm

Progress

Issue17-Dec-2025, 4:45 pm
AwardPending
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Quantity

1

Bid Type

Two Packet Bid

Key Highlights

  • • OEM authorization and dedicated service support line are mandatory
  • • 25% quantity/duration variation allowed before and after contract issuance
  • • Notional BOQ items exist; exact AMC scope centers on NOVA NANOSEM 450 FES-SEM
  • • Ensure offered components not end-of-life within 2 years of bid
  • • Required to provide escalation matrix and customer support contact details
  • • Past experience proofs accepted include contracts, invoices, and client certificates

Categories 12

TECHNICAL SERVICES OTHER SERVICE LABORATORY TOOLS DOCUMENT SCANNING EQUIPMENTS FOR LABORATORY MICROSCOPE MULTIFUNCTION PRINTERS SCANNING ELECTRON MICROSCOPES VIEWING AND OBSERVING INSTRUMENTS WATER LEVEL RECORDER EQUIPMENT FOR LABORATORY MICROCENTRIFUGES

Tender Overview

Indian Institute Of Technology (IIT), Department Of Higher Education seeks an Annual Maintenance Contract (AMC) for a pre-owned Field Emission Scanning Electron Microscope (FES-SEM) NOVA NANOSEM 450. The scope covers AMC services for this instrument with no BOQ quantity listed. The tender indicates a flexible contract quantity/duration variance of up to 25% at contract issuance and renewal, with OEM/authorised service-provider involvement and mandatory documentation. This procurement targets reliable post-warranty support, maintenance, and timely service delivery for ongoing research infrastructure. The bid emphasizes non-obsolescence, requiring ongoing market life of at least 2 years for offered components. The buyer demands robust service commitments, including dedicated toll-free support and an escalation matrix. The organization aims to ensure uninterrupted instrument performance within a government procurement framework.

Technical Specifications & Requirements

  • Product category: Annual Maintenance Contract for Field Emission Scanning Electron Microscope (NOVA NANOSEM 450)
  • Model/Equipment: Pre-owned FES-SEM, NOVA NANOSEM 450 (no additional BOQ items)
  • Quantity/Value: Not specified; contract quantity variance allowed up to 25% at contract issue stage
  • Standards/Compliance: Not explicitly stated in tender text; maintain instrument in working condition and avoid obsolescence per OEM guidance
  • Experience/Capabilities: Past project experience documentation accepted via contracts, invoices, or client certificates; OEM authorization required for service delivery
  • Support Requirements: Dedicated toll-free service line; escalation matrix for service support; remote/onsite support expectations implied
  • Delivery/Availability: Service and response commitments during AMC period; no explicit delivery schedule provided
  • Warranty/AMC Coverage: Not specified; focus on ongoing maintenance and parts replacement as per OEM guidance

Terms, Conditions & Eligibility

  • EMD / Bid Security: Not explicitly stated in provided data; tender requires standard bid security as per ATC
  • Variation Clause: Option to adjust contract quantity or duration up to 25% before contract issuance; post-issuance also limited to 25%
  • Manufacturer Authorization: OEM/Original Service Provider details required; include authorization form/certificate with contact details
  • Product Lifecycle: Bidder must offer components not declared end-of-life within the next 2 years; avoid obsolete products
  • Liability & Sub-contracting: Seller may not assign/sub-contract without buyer’s consent; joint liability remains
  • Documentation: Upload required certificates/docs; missing certificates may lead to rejection; includes past experience proofs
  • Support & Escalation: Dedicated toll-free number and escalation matrix must be provided by bidder/OEM
  • Past Experience Proof: Acceptable documents include contract copies with invoices, client execution certificates, or equivalent notes

Key Specifications

  • Product/service names: AMC for pre-owned Field Emission Scanning Electron Microscope

  • Equipment: NOVA NANOSEM 450

  • Estimated value: Not disclosed

  • Experience: Acceptable proofs include contract/invoice/client certificate

  • Standards/Certification: OEM authorization required; avoid obsolescence within 2 years

Terms & Conditions

  • 25% contract quantity/duration variation allowed

  • OEM authorization and dedicated service line required

  • Notified past-experience proofs acceptable via multiple documents

Important Clauses

Payment Terms

Not explicitly stated; standard AMC payment terms likely apply per ATC and tender conditions

Delivery Schedule

No fixed delivery schedule provided; AMC activation aligned with contract issuance and ongoing service commitments

Penalties/Liquidated Damages

No LD details present; penalties to be defined in ATC per normal government procurement practices

Bidder Eligibility

  • Non-liquidation and not under receivership

  • OEM authorization with service capability

  • Past experience proof acceptable (contracts, invoices, client certificates)

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Required Documents

1

GST registration certificate

2

PAN card

3

OEM/Original Service Provider authorization certificate

4

Past experience proofs (contracts, invoices, client certificates or equivalent)

5

Financial statements or solvency documents (if requested in ATC)

6

Technical bid documents and compliance certificates

7

Any other certificates demanded in Buyer Added Terms and Conditions

Frequently Asked Questions

How to bid for IIT AMC for NOVA NANOSEM 450 service in India 2025

Bidders must submit OEM authorization, past experience proofs (contracts/invoices/client certificates), GST, PAN, and financials. Ensure 25% variation clause is accepted. The bid requires dedicated service support lines and an escalation matrix. Compliance with ATC and non-obsolescence clauses is essential for eligibility.

What documents are required for the IIT NOVA NANOSEM AMC tender

Required documents include GST registration, PAN, OEM authorization, past project proofs (contracts or client certificates), financial statements, and technical bid documents. Upload all certificates as mandated in the Buyer Added Terms and Conditions to avoid rejection.

What is the variation clause for contract quantity in this tender

The contract allows up to 25% variation in quantity or duration at the time of issue of the contract, and up to 25% after issuance. Bidders must accept revised quantity/duration as part of the award terms.

What are the maintenance scope expectations for NOVA NANOSEM 450

Scope centers on AMC for a pre-owned FES-SEM, ensuring continued instrument performance and non-obsolescence for at least two years. OEM/authorized service capability is required, with toll-free support and escalation procedures for rapid response.

What is required for manufacturer authorization in this bid

Submit the OEM authorization certificate detailing provider name, address, email, and contact number. Authorization must cover service delivery and parts supply for the NOVA NANOSEM 450 during the AMC term.

What are the past experience proof options for eligibility

Acceptable proofs include contract copies with invoices with bidder self-certification, client execution certificates, and third-party notes. These documents must demonstrate successful service or supplies related to similar SEM maintenance.

Are there any explicit end-of-life requirements for components

Yes. The bidder must quote products not declared end-of-life by the OEM and must ensure at least a two-year market life for offered components, preventing premature obsolescence during the AMC period.