GEM

Hospitality And Protocol Department Jammu & Kashmir Lift O&M Tender Central Delhi 2025

Bid Publish Date

08-Dec-2025, 5:41 pm

Bid End Date

23-Dec-2025, 6:00 pm

Value

₹1,32,000

Progress

Issue08-Dec-2025, 5:41 pm
AwardPending
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Quantity

1

Bid Type

Two Packet Bid

Key Highlights

  • Office of Service Provider must be located in the consignee state; documentary evidence required
  • Dedicated toll-free service number and escalation matrix required for service support
  • Excess settlement option allows additional charges up to a defined percentage on invoices
  • 25% quantity or duration adjustment allowed at contract issuance and pre-issuance
  • Non-liquidation certification required; undertaking to be uploaded with bid
  • SOW attachment and all certificates/documents from ATC/Corrigendum mandatory

Categories 2

Tender Overview

The opportunity pertains to the operation and maintenance (O&M) of the complete lift system under the Hospitality And Protocol Department, Jammu & Kashmir, with work anchored in Central Delhi (110002). The tender value is approximately ₹132,000, with a framework that permits up to 25% adjustments to contract quantity or duration at issuance and post-award. Bidders must address rigorous service support, including a dedicated service office in the consignee state and a toll-free contact line. The scope emphasizes uninterrupted lift performance, preventive maintenance, and responsive fault resolution within defined service windows. A mandatory SOW file is attached, and certificate/document compliance is required.

Technical Specifications & Requirements

  • Primary scope: Operation & Maintenance of Lifts (Elevators) – Complete System; no itemized BOQ provided
  • Sectioned requirements include: Excess Settlement for invoices allowing addons up to a defined percentage of the item-level total value; all invoices must reflect any additional charges with supporting documents
  • Service & support prerequisites: office of the service provider located in the state of the consignee; dedicated toll-free service number; clear escalation matrix for service support
  • Documentation: bidders must upload all certificates and documents sought in the Bid Document, ATC, and any corrigenda; a SOW attachment exists
  • Compliance posture: bidders must demonstrate financial standing and non-liquidation status prior to bid submission, per ATC
  • Standards/quality: no specific product standards stated; emphasis on service delivery reliability and documented escalation paths
  • Miscellaneous: mandatory adherence to service & support terms, including service response times and maintenance cadence per the ATC

Terms, Conditions & Eligibility

  • EMD not disclosed in data; bidders must ensure compliance with bid documents and ATC requirements
  • Office presence requirement: service provider office in the consignee state (documentary evidence required)
  • Support access: dedicated toll-free number and escalation matrix for service support
  • Bidder must upload undertaking confirming no liquidation or bankruptcy status
  • SOW file and certificates are mandatory; failure to submit can lead to rejection
  • 25% contract quantity/duration flexi Clause remains applicable at contract issuance
  • Compliance with all bid document and corrigendum terms is mandatory

Key Specifications

  • Operational scope: O&M of complete lift system (no BOQ items)

  • Contractual flexibility: quantity/duration adjustments up to 25%

  • Invoice terms: excess settlement with declared applicability and supporting documents

  • Service support: local office in consignee state; toll-free number; escalation matrix

  • Documentation: upload all required certificates and ATC-corrigendum-compliant documents

  • Financial/eligibility: bidder not under liquidation or similar proceedings; undertaking required

Terms & Conditions

  • Key term 1: 25% contract quantity/duration adjustment allowed at issue

  • Key term 2: Excess settlement for addons with supporting documents

  • Key term 3: Office presence in consignee state and dedicated support

Important Clauses

Payment Terms

Not explicitly stated; invoice terms follow excess settlement provisions with supporting documents

Delivery Schedule

Not specified; service-level expectations implied via ATC and SOW attachments

Penalties/Liquidated Damages

Not specified in data; penalties, if any, would be defined in ATC/Corrigendum

Bidder Eligibility

  • Not under liquidation or bankruptcy; must upload related undertaking

  • Office of service provider located in consignee state (documentary evidence required)

  • Dedicated toll-free service line and escalation matrix available

  • Compliance with SOW and all attachments in ATC/Corrigendum

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Historical Data

Required Documents

1

GST registration certificate

2

Permanent Account Number (PAN) card

3

Experience certificates for lift O&M or related services

4

Financial statements demonstrating financial standing

5

EMD/Security deposit documentation (if applicable)

6

Technical bid documents and bid-compliance certificates

7

OEM authorizations (if applicable) and certificates specified in ATC

8

SOW file attachment acknowledgment

Frequently Asked Questions

Key insights about DELHI tender market

How to bid for lift O&M tender in Central Delhi 2025

Bidders must submit all required documentation per ATC/Corrigendum, including certificates and SOW. Ensure non-liquidation status and provide documentary evidence of a local service office in the consignee state. Include a dedicated toll-free service contact and escalation matrix for elevator maintenance support.

What documents are required for hospitality lift maintenance bid in Delhi

Required documents include GST registration, PAN, experience certificates for lift maintenance, financial statements, EMD documentation if applicable, technical bid, OEM authorizations, and the SOW attachment acknowledgment. Ensure submission aligns with ATC and corrigenda.

What is the 25% quantity/duration flexibility in this tender

The buyer can adjust contract quantity or duration by up to 25% at contract issuance and again at contract award. Bidders must accept revised quantities/durations and adjust project planning, inventory, and scheduling accordingly.

What are the service support requirements for Delhi lift O&M

A local service office in the consignee state must be operational, with a dedicated toll-free number and a documented escalation matrix for rapid fault resolution and routine maintenance scheduling.

What are excess settlement charges in elevator tender

Excess settlement allows addon charges up to a specified percent of the item-level total value; bidders must declare applicability during invoice creation and attach mandatory supporting documents; total invoice must stay within agreed excess percentage.

Where can I find the SOW and ATC documents for this bid

The Service Scope of Work file and Attendant Terms and Conditions are attached to the tender’s ATC. Bidders should view the linked attachments and ensure compliance with all requirements prior to bid submission.

What constitutes eligibility for the lift O&M tender in Central Delhi

Eligibility includes non-liquidation status, ability to provide local service support with a consignee-state office, compliance with ATC, submission of all certificates, and adherence to the SOW. Experience in elevator maintenance strengthens eligibility.

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