GEM

Border Roads Organisation AMC of Karel DS 200 EPABX Leh Ladakh 2025

Bid Publish Date

28-Nov-2025, 10:34 am

Bid End Date

09-Dec-2025, 11:00 am

Location

LEH LADAKH , JAMMU AND KASHMIR

Progress

Issue28-Nov-2025, 10:34 am
AwardPending
Explore all 4 tabs to view complete tender details

Quantity

1

Bid Type

Two Packet Bid

Key Highlights

  • • OEM authorization certificate for Karel DS200 or authorized service partners
  • • 3 years of Leh-Ladakh SPV experience in DS200 maintenance
  • • Leh-based service center with year-round availability incl. winter
  • • On-site response within 24 hours; no extra transport costs
  • • Contract quantity/duration adjustment up to 50% at issue
  • • GFR 2017 Rule 144(XI) compliance certificate

Categories 1

SERVICES

Tender Overview

Border Roads Organisation invites bids for an Annual Maintenance Contract for repair and maintenance of Karel EPABX DS 200 and its peripherals across HQ 753 BRTF locations in Leh, Ladakh (Thiksey, Upshi, Nyoma, Spituk). Duration: 1 year from contract signing. Locations include HQ 753 BRTF Thiksey, 111 RCC Upshi, 124 RCC Nyoma, and 501 SS&TC Spituk with specified DS200 extensions, junctions, and hot standby components. The scope emphasizes rapid on-site response, OEM authorization, and a Leh-based service presence to sustain communications infrastructure. Key differentiators include strict 24-hour service response and year-round availability, including winter. Unique constraints: quantity/duration adjustments up to 50% at contract issue or post-issue, requiring firm flexibility.

Technical Specifications & Requirements

  • System: KAREL DS200 EPABX System and peripherals across four locations with detailed counts (extensions, junctions, consoles, E1 interfaces, embedded cards, hot standby CPU/PSU, 48V/25A power unit).
  • Service: Comprehensive AMC for 1 year; on-site attendance within 24 hours of call.
  • Compliance: OEM authorization certificate for Karel DS200 or approved service partners; Leh-Ladakh service center with year-round presence; documentation to prove 3 years repair/maintenance experience in Leh-Ladakh.
  • Infrastructure: no additional travel costs for on-site service; pre-approval of spare parts and remote diagnostic capability.
  • Documentation: compliance certificate as per GFR 2017 Rule 144(XI).

Terms, Conditions & Eligibility

  • EMD: not specified in the data (prepare to verify in T&C);
  • Experience: minimum 3 years in Karel EPABX DS200 maintenance, with proof from Leh-Ladakh projects;
  • Location requirement: service center at Leh; engineers available for entire year including winter;
  • Service deliverables: 24-hour on-site attendance, OEM authorization, and compliance certification; contract quantity/duration may change up to 50% at issue or post-issue; risk sharing on extensions.
  • Compliance: submit GFR 2017 Rule 144(XI) certificate; provide standard OEM authorizations and financial documents as part of bid.

Key Specifications

  • Karel DS200 EPABX System with: 96 extensions at HQ 753 BRTF Thiksey, 48 at Upshi, Nyoma, Spituk; 8 junctions per site; 2 operator consoles at HQ 753 BRTF; 1 E1 interface card (if present); 4-port embedded card (DS200) at selected sites; hot standby CPU/PSU at each site; 16-port line extension capability; FCBC 48V/25A power unit

  • 1-year Comprehensive AMC for DS200 and peripherals; on-site service within 24 hours

  • OEM authorization required; Leh service center; winter availability

Terms & Conditions

  • On-site repair and maintenance within 24 hours of complaint

  • OEM authorization or approved service partner required

  • Leh-based service center with year-round engineer availability

Important Clauses

Payment Terms

Not specified in data; verify in official terms

Delivery Schedule

AMC term is 1 year from contract signing; 24-hour on-site response commitment

Penalties/Liquidated Damages

Not detailed in provided terms; check T&C for LD or performance bond

Bidder Eligibility

  • Minimum 3 years DS200 maintenance experience in Leh-Ladakh

  • OEM authorization or approved service partner for Karel EPABX DS200

  • Service center located in Leh with full-year engineer availability

Past Similar Tenders (Historical Results)

5 found

Custom Bid for Services - 13 NOS of COMPUTER AMC SERVICE

Chief Labour Commissioner (central)

BARDHAMAN, WEST BENGAL

Posted: 19 December 2024
Closed: 9 January 2025
GEM

Custom Bid for Services - AMC Service for Electrical Systems at Uran LPG Terminal

Bharat Petroleum Corporation Ltd

Posted: 13 November 2024
Closed: 4 December 2024
GEM

Custom Bid for Services - Custom Bid for Services AMC for Plotter Machine KIP7170i

Indian Army

SOUTH GOA, GOA

Posted: 4 July 2025
Closed: 15 July 2025
GEM

Custom Bid for Services - AMC

Central Board Of Excise And Customs (cbec)

RAIGAD, MAHARASHTRA

Posted: 27 May 2025
Closed: 17 June 2025
GEM

Custom Bid for Services - AMC of HMIS Software Tender No BNS25IS097

Iocl Bongaigaon Refinery

BONGAIGAON, ASSAM

Posted: 24 May 2025
Closed: 7 June 2025
GEM

🤖 AI-Powered Bidder Prediction

Discover companies most likely to bid on this tender

Live AI
Historical Data

Required Documents

1

GST registration certificate

2

PAN card

3

Experience certificates for DS200 maintenance in Leh-Ladakh (minimum 3 years)

4

Financial statements / turnover evidence

5

OEM authorization certificate or service partner authorization

6

Technical bid documents demonstrating AMC capability

7

GFR 2017 Rule 144(XI) compliance certificate

8

Proof of Leh service center registration and engineers availability

Frequently Asked Questions

Key insights about JAMMU AND KASHMIR tender market

What documents are required for the Karel DS200 AMC tender in Leh?

Bidders must submit GST registration, PAN, experience certificates showing 3+ years in DS200 maintenance in Leh-Ladakh, financial statements, OEM authorization or service partner authorization, Technical bid, and GFR 2017 Rule 144(XI) compliance certificate. Include Leh service center proof and engineer availability.

How soon must on-site service be provided for DS200 faults in this tender?

The contract requires on-site repair within 24 hours of an entered complaint. The service engineer travels to HQ 753 BRTF sites (Leh region) on a no-extra-cost basis, using firm transport arrangements.

What is the eligibility for OEM authorization in this Karel EPABX AMC?

Bidders must hold OEM authorization for Karel DS200 or be an authorized service partner. Documentation showing active authorization and scope of DS200 maintenance is required in the technical bid.

What is the geographic scope of the Leh-based EPC maintenance contract?

Scope covers HQ 753 BRTF Thiksey, 111 RCC Upshi, 124 RCC Nyoma, and 501 SS&TC Spituk with DS200 peripherals and specific counts of extensions, junctions, and consoles.

What is the required winter availability for service personnel in Leh?

The bidder must prove year-round engineer availability with a Leh service center, ensuring continued support through winter conditions, as part of eligibility.

Are there any quantity or duration adjustments permitted in this AMC?

Yes, the buyer can adjust contract quantity or duration up to 50% at contract issuance and post-issuance, and bidders must accept revised quantities or durations accordingly.