Customized AMC/CMC for Pre-owned Products - EPAMX AMC; KAREL MS48; Annual Maintenance Contract (AMC
Directorate Of Boilers
AHMEDABAD, GUJARAT
Bid Publish Date
22-Nov-2025, 10:56 am
Bid End Date
13-Dec-2025, 11:00 am
Location
Progress
Quantity
1
Bid Type
Two Packet Bid
The Council of Scientific and Industrial Research (CSIR) through the Department of Scientific and Industrial Research (DSIR) in Chennai, Tamil Nadu 600001 invites bids for a customized AMC/CMC for a pre-owned XRF Spectrometer: Spectro XEPOS C. The contract covers Annual Maintenance with a quarterly cadence for service and support. As the equipment is pre-owned, the scope emphasizes maintenance, calibration, and potential component replacements under a fixed AMC framework. The submission should reflect OEM authorization and a clear path to service continuity for the instrument in a government research setting. A distinctive term allows contract quantity or duration adjustments up to 25% at issuance or during execution, ensuring flexibility for government procurement adjustments. The inclusion of an excess settlement mechanism enables service providers to bill additional charges up to a defined percentage with appropriate documentation, within an overall order limit. The BOQ shows no line items, indicating a focus on service coverage rather than discrete components. OEM authorization is mandatory when bidding through authorized distributors, requiring complete OEM/service provider details.
Pre-owned Spectro XEPOS C XRF spectrometer targeted for AMC/CMC
Quarterly maintenance cycle; on-site support and calibration
OEM authorization required; bidder must attach OEM certificate
Option clause permits up to 25% quantity/duration changes
Excess settlement option allows additional charges with documentation
25% contract quantity/duration adjustment allowed at issue and during execution
Excess settlement of service charges permitted with mandatory supporting documents
OEM authorization required for bids submitted via distributors; provide full contact details
Not specified in data; confirm in final bid response and contract.
On-site AMC support to CSIR facility in Chennai; quarterly visit cadence to be specified in contract.
Not specified; bidders should seek SLA and penalty terms during final negotiations.
Experience in maintenance of XRF spectrometers or equivalent analytical instrumentation
OEM authorization (or authorized distributor) with verifiable documentation
Authorized service capability within Tamil Nadu for on-site support
Directorate Of Boilers
AHMEDABAD, GUJARAT
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BANGALORE, KARNATAKA
Directorate Of Industrial Safety And Health
AHMEDABAD, GUJARAT
Atomic Minerals Directorate
Security Printing And Minting Corporation Of India Limited (spmcil)
KOLKATA, WEST BENGAL
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OEM authorization certificate or Manufacturer Authorization for bidders submitting via authorized distributors
Distributor/Agent details with name, designation, address, email, phone
GST registration certificate
Permanent Account Number (PAN) card
Past maintenance/compliance certificates for XRF spectrometers or similar instruments
Financial statements or proof of financial capability (if requested by CSIR DSIR)
Any prior AMC/CMC service reports or reference letters for similar equipment
Key insights about TAMIL NADU tender market
Bidders must submit OEM authorization if bidding through distributors, along with distributor details, GST, and PAN. Ensure quarterly AMC coverage for pre-owned Spectro XEPOS C, with on-site Chennai support. Confirm 25% quantity/duration flexibility at issue and include excess settlement documentation where applicable.
Required documents include OEM authorization certificate, distributor details, GST registration, PAN, and prior maintenance certificates for XRF instruments. Include any references to similar AMC experiences and ensure the service provider can deliver on-site quarterly maintenance at CSIR Chennai facilities.
The tender requires a customized AMC for a pre-owned Spectro XEPOS C XRF spectrometer with quarterly on-site maintenance, calibration, and software updates. Since no detailed specs are disclosed, bidders should provide clear service SLA, response times, and OEM-supported calibration procedures.
Contract activation occurs upon award with on-site quarterly maintenance visits to CSIR facilities in Chennai. Exact dates to be defined in the contract; bidders must commit to a start schedule and a measurable quarterly service window.
EMD details are not disclosed in the data; bidders should verify during bid submission. Payment terms require final agreement; ensure readiness to align with CSIR’s standard AMC payment cycles, typically post-service acceptance with milestone-based payments.
OEM authorization is mandatory for bidders using authorized distributors. Include the Manufacturer Authorization letter with full OEM details (name, designation, address, email, phone) and ensure service capability to maintain the Spectro XEPOS C per OEM standards.
The buyer may adjust contract quantity or duration by up to 25% at contract issue and during execution. Bidders must plan for scale changes and confirm revised delivery/maintenance schedules if such adjustments occur.
Bidders can include additional charges up to a specified percentage of the item-level total value, including addons, with mandatory supporting documents at invoice time; ensure these charges stay within approved limits and are properly documented.
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Main Document
SCOPE_OF_WORK
PAYMENT
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GEM_GENERAL_TERMS_AND_CONDITIONS
Main Document
SCOPE_OF_WORK
PAYMENT
OTHER
GEM_GENERAL_TERMS_AND_CONDITIONS