IRCTC Facility Management Services for IT Infrastructure West Delhi 2025 - EMD ₹312842 IS 550/ISO compliant

Tender Overview

Indian Railway Catering And Tourism Corporation Limited (IRCTC) invites bids for Facility Management Services for Managing IT Infrastructure in West Delhi, Delhi. Estimated value: ₹15,642,104.00 with an EMD of ₹312,842. Scope centers on IT infrastructure management under a service contract with flexible quantity/duration up to 25% at contract issue and possible later adjustment. The BoQ shows no items listed, signaling a services-led engagement rather than tangible hardware delivery. The tender emphasizes service delivery and financial terms via ATC and option clauses. This procurement targets qualified facility management providers capable of overseeing IT support, monitoring, and related operations within a public-sector rail context.

Technical Specifications & Requirements

• No explicit technical specifications are provided in the tender data
• Key terms include: 25% quantity/duration variation at contract award, and a separate excess settlement clause allowing additional charges up to a defined percentage of item-level value
• The contract references an uploaded ATC document; bidders should review for service-level expectations
• Organization-specific context suggests alignment with IRCTC IT infrastructure governance, service continuity, and compliance with public-sector procurement norms
• Given the absence of BoQ items, bidders should prepare a robust FM services proposal covering IT monitoring, incident management, shift-based operations, and reporting mechanisms

Terms, Conditions & Eligibility

• EMD: ₹312,842; terms not fully detailed in the excerpt but required as security deposit
• Quantity/Duration flexibility: up to 25% during contract issue and post-award; bidders must accept revised scope
• Excess settlement: allows inclusion of additional charges up to a specified percentage; mandatory documentation required
• ATC document: an uploaded ATC must be reviewed for binding terms
• No start/end dates provided; bidders should seek official timeline and delivery milestones
• Compliance with standard tender procedures, financial stability, and service capability for IT facility management is implied