GEM

Punjab National Bank Housekeeping & Maintenance Services Tender 2025 in India - 6.541 Million Estimated Value, 1.3082 Lakh EMD, 25% Variation

Bid Publish Date

15-Nov-2025, 5:14 pm

Bid End Date

05-Dec-2025, 6:00 pm

EMD

₹1,30,820

Value

₹65,41,000

Progress

Issue15-Nov-2025, 5:14 pm
Corrigendum27-Nov-2025
AwardPending
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Quantity

1

Bid Type

Two Packet Bid

Key Highlights

  • Specific brand/OEM requirements: Not specified
  • Technical certifications/standards required: Not specified
  • Unique conditions: 25% quantity/duration variation, excess settlement option with supporting documents
  • Important eligibility criteria: local office in consignor state, valid EMD, past-experience proofs
  • Warranty/AMC requirements: Not specified
  • Penalties/maintenance bonds: Not specified; subject to contract terms

Categories 1

Tender Overview

Punjab National Bank invites bids for housekeeping and maintenance services across its branches/locations. The estimated contract value is ₹65,41,000 with an EMD of ₹1,30,820. The tender accommodates a contract quantity/duration variation of up to 25% and allows inclusion of additional charges up to a defined excess settlement percentage. Bidders must demonstrate service presence in the consignee state, provide an escalation matrix, and furnish a toll-free service number for support. Past-experience proof criteria are flexible, accepting multiple document types. This procurement emphasizes reliable, district-level housekeeping, steady service coverage, and documented service support capabilities as differentiators.

Technical Specifications & Requirements

  • Service category: housekeeping and maintenance services for banking facilities
  • EMD: ₹1,30,820; estimated contract value: ₹65,41,000
  • Option clause: quantity/duration can shift by up to 25%; revised terms must be accepted
  • Excess settlement: bidders may claim additional charges up to a specified percentage of item-level value with supporting documents
  • Office presence: bidder must show a local office in the state of consignee; documentary evidence required
  • Service support: provide an escalation matrix and a dedicated/toll-free service line
  • Past-experience proof: multiple acceptable documents (contracts, client execution certificates, or third-party notes)
  • EMD/PBG: submission via standard bidding formats or Fixed Deposit Receipt (FDR) in the named account with withdrawal conditions
  • Notes: no BOQ items listed; focus on robust service delivery, transparency, and compliance with ATC documents

Terms, Conditions & Eligibility

  • EMD: ₹1,30,820; accepted via conventional or FDR methods
  • Experience proof: contract/invoice-based or execution certificates from clients
  • Office requirement: local office in the consignee state; documentary evidence mandatory
  • Support: escalation matrix and toll-free number must be provided
  • Payment terms and delivery timelines: to be read with bid documents; ensure readiness to comply with service delivery standards
  • Option clause: allows up to 25% change in quantity or duration during contract issuance and execution
  • Compliance: upload of all required certificates/documents; non-submission may lead to rejection
  • Warranty/penalty: terms to be detailed in the contract and ATC; ensure readiness to meet service-level expectations

Key Specifications

  • Housekeeping and maintenance services for banking facilities

  • Estimated contract value: ₹65,41,000

  • EMD: ₹1,30,820

  • Variation clause: ±25% in quantity or duration

  • Excess settlement charges: permissible with supporting documents

  • Local office requirement: evidence of presence in consignee state

  • Escalation matrix and toll-free support line required

  • Flexible past-experience proofs accepted (contracts, invoices, execution certificates)

Terms & Conditions

  • EMD of ₹1,30,820; submission method per ATC

  • Contract quantity/duration may change up to 25%

  • Office presence in consignee state is mandatory

  • Escalation matrix and toll-free support line required

  • Multiple acceptable past-experience documents for eligibility

Important Clauses

Payment Terms

Details to be specified in bid documents; subsequent terms may include milestones and timeline-based payments

Delivery Schedule

Service delivery timelines aligned to contract issuance; actual dates in ATC/contract

Penalties/Liquidated Damages

Penalty framework to be defined in contract; SLAs to guide LDs and performance bonds

Bidder Eligibility

  • Must maintain a local presence in the consignee state

  • Submit EMD of ₹1,30,820 via accepted method

  • Provide past-experience proofs (contracts, execution certificates, or invoices)

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Required Documents

1

GST registration certificate

2

PAN card

3

Past experience certificates or execution certificates from clients

4

Contract copies with invoices or third-party notes

5

Financial statements or evidence of financial capability

6

EMD submission document or FDR as per ATC

7

OEM authorizations or service-provider credentials (if applicable)

8

Escalation matrix and toll-free service number documentation

9

Office proof showing presence in the state of consignee

Corrigendum Updates

1 Update
#1

Update

27-Nov-2025

Opening Date

05-Dec-2025, 6:30 pm

Frequently Asked Questions

Key insights about UTTAR PRADESH tender market

How to bid for housekeeping tender in Punjab National Bank 2025?

Bidders must submit the EMD ₹1,30,820, provide local office proof in the consignee state, and upload experience certificates or client execution documents. Compliance with ATC, and provide escalation matrix and toll-free service number. Include ISI/ISO standards if applicable and ensure coverage of the entire bank facility network.

What documents are required for PNB housekeeping procurement 2025?

Required documents include GST registration, PAN, past-experience proofs (contracts/invoices or client certificates), financial statements, EMD submission, service-provider credentials, OEM authorizations if applicable, and proof of local office presence in the consignee state.

What are the EMD and variation terms for this tender?

EMD is ₹1,30,820. The contract allows a quantity/duration variation of up to 25%. Any revised terms must be accepted by bidders at contract issue, and excess settlement charges may be included with proper supporting documents.

What are the service support requirements for bidding with PNB?

Bidders must provide an escalation matrix with telephone contacts and a dedicated toll-free service line. A local service office in the consignee state is mandatory, along with robust service-level escalation rights to address bank facility needs.

What is the estimated value and scope of the housekeeping contract in this tender?

The estimated contract value is ₹65,41,000. Scope covers housekeeping and maintenance services for banking facilities, with performance and coverage across branches as defined in the ATC and contract terms.

How are invoices adjusted under excess settlement in this bid?

Excess settlement allows adding charges up to a defined percentage of the item-level total value, including addons. The bidder must declare applicability during invoice creation and provide mandatory supporting documents; total invoice amount must stay within the regulated excess settlement percentage.

What proves the bidder’s past experience for the PNB tender?

Acceptable proof includes contract copies with invoices, execution certificates from clients, or third-party notes. Self-certification on invoices is allowed where supported by client verification or release notes to satisfy experience criteria.

When will the service support escalation be required for PNB?

An escalation matrix with phone numbers and a toll-free line must be provided upfront. This enables prompt problem resolution during service delivery and aligns with bank facility maintenance expectations.

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