GEM

Directorate Of Ordnance Coordination And Services LAN AMC Tender 2025 for Cisco Switches & Netrack CMC - Pre-owned Equipment Maintenance

Bid Publish Date

21-Oct-2025, 9:44 am

Bid End Date

31-Oct-2025, 10:00 am

Bid Opening Date

31-Oct-2025, 10:30 am

EMD

₹20,717

Value

₹6,90,555

Progress

Issue21-Oct-2025, 9:44 am
AwardPending
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Quantity

1

Bid Type

Two Packet Bid

Key Highlights

  • • Exact organization: Directorate Of Ordnance Coordination And Services, Department Of Defence Production
  • • Scope: Customized AMC/CMC for pre-owned LAN equipment (Cisco Switches, Netrack)
  • • Estimated contract value: ₹690,555; EMD: ₹20,717
  • • Quantity/duration flexibility: up to 50% at issue and during execution
  • • No technical specifications in data; rely on SOW/ATC attachments for standards
  • • Mandatory documents: GST, PAN, experience certificates, financials, OEM authorizations
  • • Delivery/SLAs: to be defined in SOW/ATC; confirm response times and service levels
  • • Brand/OEM relevance: Cisco and Netrack equipment mentioned; ensure OEM-certified technicians

Categories 3

LOCAL AREA NETWORK SERVICES TELECOM EQUIPMENT

Tender Overview

The Directorate Of Ordnance Coordination And Services under the Department Of Defence Production invites proposals for a Customized AMC/CMC for Pre-owned Local Area Network equipment, specifically Comprehensive Maintenance Services for Cisco Switches and Netrack devices. The estimated project value is ₹690,555 with an EMD of ₹20,717. The procurement covers maintenance of pre-owned network hardware and related services under a single maintenance contract, with scope defined in the attached SOW/ATC. The buyer may adjust contract quantity or duration up to 50% during issuance and execution, binding bidders to revised terms. Location details are not specified in the data provided, so bidders should verify the site address in the tender attachments.

Technical Specifications & Requirements

  • Product/Service: Comprehensive Maintenance Contract (CMC) for pre-owned LAN equipment, including Cisco Switches and Netrack hardware
  • Estimated Value: ₹690,555; EMD: ₹20,717
  • Category: Customized AMC/CMC for pre-owned products; scope covers installation, preventive maintenance, corrective maintenance, and spare part support per the SOW
  • Standards/Compliance: Not specified in the data; bidders must rely on SOW/ATC attachments for exact technical requirements
  • Delivery/Execution: Contract quantity/duration may be increased up to 50% at issue and during execution; ensure alignment with SOW timelines and service windows
  • Qualifications: Adhere to ATC/SOW as provided by the buyer; reference the file attachments for detailed eligibility criteria and service level expectations
  • Documentation: Prepare OEM authorizations, service credentials, and prior experience in LAN maintenance for Cisco/Netrack ecosystems

Terms, Conditions & Eligibility

  • EMD: ₹20,717 as bid security
  • Scope of Work: As per attached SOW and ATC; AMC/CMC for pre-owned LAN hardware
  • Quantity/Duration Flexibility: Up to 50% adjustment permitted at contract issue and during execution
  • Documentation: Submit GST, PAN, experience certificates, financial statements, and OEM authorizations per T&C
  • Payment Terms: Not specified in data; bidders must confirm in the bidding document and SOW
  • Penalties/Warranty: Not detailed here; refer to SOW/ATC for SLAs, response times, and penalties

Key Specifications

  • Product/service names: Comprehensive Maintenance Contract for pre-owned Local Area Network equipment

  • Quantities/values: ₹690,555 estimated; ₹20,717 EMD

  • Experience: LAN maintenance capability for Cisco and Netrack ecosystems

  • Standards/Certifications: To be defined in SOW/ATC; bidders must verify in attachments

  • Delivery: Flexibility up to 50% in quantity/duration at contract issue and execution

Terms & Conditions

  • EMD: ₹20,717 bid security required

  • 50% quantity/duration adjustment allowed

  • SOW/ATC governs scope, SLAs, and penalties

  • Submit OEM authorizations and LAN maintenance experience

Important Clauses

Payment Terms

Payment terms to be defined in SOW/ATC; verify milestones and acceptance criteria

Delivery Schedule

Delivery/implementation timelines per SOW; ensure readiness for pre-owned equipment maintenance

Penalties/Liquidated Damages

Penalties to be outlined in SOW/ATC; align with SLAs and response times

Bidder Eligibility

  • Proven experience in AMC/CMC for pre-owned network hardware

  • Authorization/certification to service Cisco and Netrack equipment

  • Financial capacity to support maintenance services for the estimated value

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Required Documents

1

GST registration certificate

2

Permanent Account Number (PAN) card

3

Experience certificates of LAN maintenance for Cisco/Netrack devices

4

Financial statements (as required by terms) and bank guarantees if applicable

5

EMD submission proof (₹20,717) via DD/online payment

6

Technical bid documents and compliance with SOW/ATC

7

OEM authorizations or certificates for Cisco/Netrack service capabilities

8

Any other documents specified in the SOW/ATC attachments

Frequently Asked Questions

How to bid for LAN AMC tender in Defence Production sector 2025

Bidders should review the SOW/ATC attachments for scope and SLAs, submit EMD of ₹20,717, provide GST/PAN, experience certificates for Cisco/Netrack maintenance, and OEM authorizations. Ensure compliance with quantity/duration flex up to 50% and attach required financial documents.

What documents are required for LAN CMC tender submission in India

Submit GST certificate, PAN card, experience certificates for LAN maintenance, financial statements, EMD receipt of ₹20,717, technical bid and OEM authorizations for Cisco/Netrack, and any other documents specified in the SOW/ATC.

What are the technical standards for Cisco/Netrack maintenance in this tender

Standards are defined in the SOW/ATC attachments; bidders must refer to those documents for exact service levels, response times, and calibration requirements for Cisco switches and Netrack hardware.

When is the EMD for this defence LAN maintenance tender due

EMD amount is ₹20,717; submission is along with the bid as per T&C, via online payment or demand draft, depending on tender guidelines in the SOW/ATC.

What is the contract quantity flexibility for this AMC

The buyer allows up to 50% increase or decrease in contract quantity or duration at the time of issue and during execution, requiring bidder acceptance of revised terms.

Who can provide OEM authorizations for Cisco/Netrack services

Bidders must provide OEM authorizations or certified technicians approved by Cisco and Netrack, corroborated by the SOW/ATC, to demonstrate service capability for pre-owned equipment.

What payment terms accompany the LAN CMC in this tender

Specific payment terms will be stated in the SOW/ATC; bidders should expect milestone-based payments aligned to service delivery and acceptance criteria described in the attachments.

What is the estimated contract value for the LAN maintenance tender

The estimated value is ₹690,555; bidders should prepare resources to cover preventive, corrective maintenance, and spare parts within this budget.

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