Indian Army Repair & Overhauling Service for Built Up Trucks (EICHER) - Department Of Military Affairs 2025

Bidders must submit OEM/manufacturer authorization, proof of a service office in the consignee state, and a dedicated toll-free support line. Include all mandatory documents (GST, PAN, experience certificates, financials) and ensure compliance with the 25% quantity/duration option. Verify terms in the final ATC.

Required documents include GST certificate, PAN card, experience certificates for similar repairs, financial statements, OEM authorization, technical bid, and proof of service office in the consignee state along with toll-free support details and escalation matrix.

The option clause allows a bid to accommodate up to 25% change in contract quantity or duration at the time of contract issue and after issuance. Bidders must be prepared to accept revised quantity or duration if invoked by the purchaser.

Bidders must provide an OEM authorization certificate with full details: manufacturer name, contact designation, complete address, official email, and phone. This ensures direct OEM accountability for repair and overhaul services for EICHER built up trucks.

The service provider’s office must be located in the state of the consignee, supported by documentary evidence. This requirement ensures timely field service and local support for army vehicle maintenance.

A dedicated toll-free telephone number must be provided for service support, accompanied by a formal escalation matrix with reachable contact numbers to resolve issues promptly.

Specific delivery timelines and penalties are not disclosed here. Bidders should seek clarification on delivery schedules and LD provisions during bid submission and ensure alignment with the 25% change option.

The scope encompasses repair and overhauling services for built up trucks of the EICHER make, backed by OEM authorization and service presence in the consignee state, with robust post-sale support and documented escalation procedures.