GEM

Department Of Defence Estate CCTV Surveillance AMC Tender 2025 India – Integrated Security System, Hardware & Software

Bid Publish Date

05-Dec-2025, 10:24 am

Bid End Date

17-Dec-2025, 6:00 pm

Location

KOLKATA , WEST BENGAL

Progress

Issue05-Dec-2025, 10:24 am
AwardPending
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Quantity

1

Bid Type

Two Packet Bid

Categories 8

TRAFFIC MANAGEMENT SYSTEM SECURING AND PROTECTING SUPPLIES VIDEO TRACKING SYSTEM CITY SURVEILLANCE VEHICLE SCANNING SYSTEM SWITCH YARD SAFE DEPOSIT LOCKER SOFTWARE

Tender Overview

The opportunity is issued by the Department of Defence under the DG Of Defence Estate for an AMC of an Integrated Security and Surveillance System, specifically CCTV Surveillance. The scope includes hardware, software, and related services with consumables to be provided by the Buyer, and installation/operation in an Office/Control Room setting. A key differentiator is the requirement that the service provider maintain an office within the consignee state, ensuring local support. The procurement focuses on comprehensive surveillance system maintenance rather than standalone equipment acquisition, with an emphasis on continuity, rapid service response, and system integrity across the control room environment.

Technical Specifications & Requirements

No explicit technical specifications are provided in the tender data. The scope implies full lifecycle AMC for CCTV surveillance, covering hardware, software, and related services. Expected elements may include: - Hardware uptime and replacement strategy - Software/firmware maintenance and updates - Integration with control room workflows - Spare parts management - On-site support and remote diagnostics - Service level agreements aligned to defence security requirements. The absence of BOQ items indicates a broad, service-centric contract requiring robust maintenance capabilities and IS/IS-like compliance expectation, plus local service presence.

Terms, Conditions & Eligibility

Key conditions include: - Service provider office must be located in the consignee state (documentary evidence required) - AMC scope covering integrated CCTV surveillance system including control room support - Consumables to be provided by the Buyer, reducing supplier inventory burden - No BOQ items defined; indicative of a comprehensive service contract rather than equipment-only supply - EMD amount and start/end dates are not specified in the data; bidders should verify with the procuring authority for current requirements and submission timelines.

Key Specifications

  • Product/Service name: AMC for Integrated Security and Surveillance System - CCTV

  • Category: Hardware, Software, and associated services; consumables by Buyer

  • Delivery/Service location: Office/Control Room within consignee state

  • Standards/Compliance: Not explicitly specified; expect defence-appropriate service standards

  • Experience: Demonstrated capability in CCTV surveillance system maintenance and control room integration

Terms & Conditions

  • EMD not specified in data; confirm exact amount and payment method with authority

  • Service provider must have a local office in the consignee state with documentary evidence

  • Consumables to be provided by Buyer; AMC must cover hardware and software maintenance

  • No BOQ items available; scope appears to be comprehensive AMC for CCTV system

  • Delivery and acceptance criteria not detailed; expect defence-specific SLAs and response times

Important Clauses

Payment Terms

Details not provided; bidders must obtain payment terms from buyer guidance; likely milestone-based or periodic AMC payments

Delivery Schedule

No explicit schedule; bidders should seek SLA-based delivery/uptime targets aligned to control room operations

Penalties/Liquidated Damages

No LD details in data; expect standard defence procurement penalties for downtime or non-compliance in final terms

Bidder Eligibility

  • Demonstrated experience in CCTV surveillance system AMC and maintenance

  • Proof of local office presence in the consignee state

  • Financial capability to support defence-grade service contracts

  • Compliance with standard defence security and data handling requirements

Past Similar Tenders (Historical Results)

5 found

AMC of Integrated Security and Surveillance System - Comprehensive AMC of CCTV surveillance system;

Ai Engineering Services Limited

NAGPUR, MAHARASHTRA

Posted: 19 September 2025
Closed: 3 October 2025
GEM

AMC of Integrated Security and Surveillance System - Health Monitoring Solution for CCTV System; No

Ali Yavar Jung National Institute For The Hearing Handicapped (ayjnihh)

NAGPUR, MAHARASHTRA

Posted: 2 July 2025
Closed: 12 July 2025
GEM

AMC of Integrated Security and Surveillance System - Monitor Operations; Comprehensive; Hardware, S

Indian Army

RAMGARH, JHARKHAND

Posted: 5 July 2025
Closed: 15 July 2025
GEM

AMC of Integrated Security and Surveillance System - cctv surveillance system; Non-Comprehensive; H

Indian Air Force

JAMNAGAR, GUJARAT

Posted: 15 July 2025
Closed: 25 July 2025
GEM

AMC of Integrated Security and Surveillance System - Monitor Operations; Comprehensive; Hardware, S

Indian Air Force

CHANDIGARH, CHANDIGARH

Posted: 26 August 2025
Closed: 16 September 2025
GEM

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Historical Data

Required Documents

1

GST registration certificate

2

PAN card

3

Experience certificates for similar CCTV surveillance AMC projects

4

Financial statements demonstrating financial stability

5

EMD/Security deposit details (as applicable by issuing authority)

6

Technical bid documents demonstrating AMC capabilities

7

OEM authorization or certify-compliance documents (if required by tender terms)

8

Proof of local office in the consignee state (documentary evidence)

Frequently Asked Questions

Key insights about WEST BENGAL tender market

How to bid on the CCTV AMC tender in Defence Estate for 2025?

Bidders should confirm project scope for integrated CCTV surveillance AMC, ensure presence of a local office in the consignee state, and prepare documents such as GST, PAN, experience certificates, financial statements, and OEM authorizations. The tender emphasizes hardware, software, and control room support with consumables supplied by the Buyer.

What documents are required for the security CCTV AMC bid in Defence Estate?

Required documents include GST registration, PAN, experience certificates for similar CCTV AMC work, financial statements, EMD details if applicable, technical bid demonstrating maintenance capability, OEM authorizations, and proof of a local office in the consignee state to meet service availability rules.

What are the technical scope expectations for CCTV control room maintenance?

Expect maintenance covering hardware uptime, software/firmware updates, integration with control room workflows, spare parts management, on-site support, and remote diagnostics. Although explicit specs are not listed, the contract targets comprehensive surveillance system upkeep with defence-grade response times.

When is the payment expected for the CCTV AMC contract in 2025?

Payment terms are not specified in the data; bidders should obtain exact terms from the buyer. Typical defence AMC terms include milestone-based or monthly payments subject to SLA satisfaction and acceptance testing, with clear uptime targets and penalty regimes.

What is the EMD requirement for the CCTV tender in Defence Estate?

The EMD amount is not specified in the tender data; verify the exact amount and submission method with the issuing authority. Prepare an EMD via demand draft or online payment as required, ensuring compliance with tender submission deadlines.

What standards or certifications are expected for the CCTV AMC?

The tender data does not specify exact standards; bidders should expect defence-grade compliance and potentially IS/IS-like standards or equivalent. Ensure capability statements emphasize security, reliability, and cyber-resilience in CCTV surveillance maintenance.

What is the scope regarding consumables in the CCTV AMC?

Consumables are to be provided by the Buyer, reducing supplier stock requirements. Bidders should focus on service quality, uptime, and support SLAs while confirming which consumables fall under Buyer responsibility during contract discussions.

What is the role of the local office for service availability in defence tender?

The contract requires the service provider to have a local office in the consignee state with documentary evidence. This ensures timely on-site support, readiness for rapid incident response, and compliance with defence procurement terms.