GEM

North Eastern Railway Cleaning & Sanitation Services Tender Gorakhpur Uttar Pradesh 2025 - Outcome Based Cleaning Standards

Bid Publish Date

05-Dec-2025, 11:45 am

Bid End Date

16-Dec-2025, 12:00 pm

EMD

₹10,233

Value

₹5,11,642

Location

GORAKHPUR , UTTAR PRADESH

Progress

Issue05-Dec-2025, 11:45 am
AwardPending
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Quantity

7618

Bid Type

Two Packet Bid

Key Highlights

  • • Mandatory local presence: Service Provider office within the consignee state (Uttar Pradesh)
  • • EMD amount: ₹10,233; contract value approx. ₹511,642
  • • Quantity/duration adjustment: ±25% during contract issuance and execution
  • • Excess settlement option: additional charges allowed up to specified percentage with documentation
  • • FDR allowed as performance security option in place of PBG; delivery within 15 days
  • • Dedicated toll-free service line and Escalation Matrix required
  • • No BOQ items; scope covers indoor/outdoor general cleaning (sweeping, mopping, dusting)

Categories 6

TREATMENT OF DRINKING WATER DRINKING WATER SYSTEM DISINFECTION SERVICE BIOCIDE DRINKING WATER SUPPLY WATER TREATMENT PLANT

Tender Overview

North Eastern Railway (Indian Railways) invites bids for Cleaning, Sanitation and Disinfection Services on an outcome-based model covering indoor and outdoor general cleaning for Office/Commercial/Institutions/Residential spaces. The tender area is Gorakhpur, Uttar Pradesh (273001) with an estimated value of ₹511,642 and an EMD of ₹10,233. Scope includes sweeping, mopping and dusting, aligned to service performance outcomes. Key differentiators include a flexible quantity/duration clause (+/-25%), mandatory local office presence, and dedicated service support channels. Unique terms also permit excess settlement with documentary evidence and a certified escalation matrix for service support.

  • Location: Gorakhpur, Uttar Pradesh
  • Organization: North Eastern Railway
  • Category: Cleaning, Sanitation and Disinfection Services (outcome-based) for multiple premises
  • Est. value: ₹511,642; EMD: ₹10,233
  • Distinctive clauses: ±25% variation, excess settlement option, local service office, toll-free support, and FDR/PBG submission options.

Technical Specifications & Requirements

  • No formal technical specifications are provided in the BOQ; tender emphasizes general cleaning scope: indoor/outdoor cleaning, sweeping, mopping, dusting for office/commercial/institutional/residential environments.
  • Financial/contractual levers include an EMD of ₹10,233 and an estimated contract value of ₹511,642.
  • Contractual flexibility: up to 25% increase/decrease in quantity or duration at contract issuance and during execution; bidders must align with revised scope.
  • Payment/guarantees: bidders may opt for FDR as security in place of PBG; delivery of original FDR within 15 days of award; FDR must be in bidder’s name with clear withdrawal conditions.
  • Service support: mandatory dedicated toll-free number and an escalation matrix for service assistance; service provider office must be located within the consignee state.

Terms, Conditions & Eligibility

  • EMD: ₹10,233; convertible as per GeM terms; delivery of security via online or DD as specified.
  • Local presence: office of service provider must be located in the state of consignee (Uttar Pradesh).
  • Support infrastructure: dedicated toll-free service line and an escalation matrix are mandatory.
  • Security options: Performance Security via PBG or FDR; if using FDR, must be in bidder’s name and delivered to buyer within 15 days of contract award.
  • Variation rights: contract quantity/duration can be adjusted by up to ±25% at issue and post-issuance, with bidder acceptance required.
  • This tender covers broad cleaning scope with no technical performance standards specified in the BOQ; bidders should rely on general cleaning outcomes and compliance with GeM terms.

Key Specifications

  • No formal technical specificity in BOQ; general cleaning scope only

  • Service category: Indoor and outdoor general cleaning (sweeping, mopping, dusting)

  • Estimated contract value: ₹511,642; EMD: ₹10,233

  • Contractual flexibility: ±25% variation in quantity/duration

  • Security: FDR or PBG with 15-day delivery of original FDR

  • Support: dedicated toll-free number and escalation matrix

Terms & Conditions

  • EMD of ₹10,233 required; payment as per GeM terms

  • Office of service provider must be in UP; local existence verified

  • Contract quantity/duration may vary by ±25% at contract issue and during execution

  • Excess settlement allowed with documented charges; total invoice within agreed excess percentage

  • FDR accepted as security; original FDR delivery within 15 days of award

Important Clauses

Payment Terms

GeM terms apply; EMD needed; FDR/PBG options available; detailed payment terms to be provided in ATC

Delivery Schedule

No fixed delivery milestones specified; contract allows ±25% scope adjustment at issue and during execution

Penalties/Liquidated Damages

No explicit LD rate published; penalties to be defined in ATC and contract

Bidder Eligibility

  • Must have a service office located in Uttar Pradesh

  • Dedicated toll-free service line and escalation matrix must be provided

  • Submit EMD ₹10,233 and comply with FDR/PBG security options

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Required Documents

1

GST registration certificate

2

Permanent Account Number (PAN) card

3

Experience certificates for similar cleaning services

4

Audited financial statements or financial statements for last 2-3 years

5

EMD submission proof (online payment receipt or DD/Bank guarantee)

6

Technical bid documents and Methodology for cleaning services

7

OEM authorizations or service partner agreements (if applicable)

8

Proof of service office location in Uttar Pradesh

9

Escalation matrix and toll-free contact details

Frequently Asked Questions

Key insights about UTTAR PRADESH tender market

How to bid for cleaning services tender in Gorakhpur for North Eastern Railway 2025?

Bidders must submit EMD ₹10,233 with online payment or acceptable security, provide GST and PAN, experience certificates, financial statements, technical bid, and service-office proof in Uttar Pradesh. Ensure compliance with the escalation matrix and dedicate a toll-free support line.

What documents are required for NER cleaning service bid 2025 in UP?

Required documents include GST certificate, PAN card, last 2-3 years financial statements, experience certificates for similar cleaning contracts, EMD receipt, technical bid, OEM authorizations if applicable, and proof of UP-based service office plus escalation matrix.

What is the EMD and security option for this bid in Gorakhpur?

EMD is ₹10,233. Bidders may opt for a Performance Security via PBG or an FDR, with original FDR delivery within 15 days of contract award and endorsement on the back of the FDR for release.

Are there any quantity adjustments allowed in this cleaning contract?

Yes, contract quantity or duration may be increased or decreased by up to ±25% at the time of contract issuance and during execution, with bidders bound to accept revised scope.

What support and escalation mechanisms are required for this tender?

Bidders must provide a dedicated toll-free service number and a formal escalation matrix with multiple contact points for service support to ensure prompt issue resolution.

Is there any specification for indoor versus outdoor cleaning scope in UP?

The tender specifies general cleaning scope, including sweeping, mopping, and dusting for indoor and outdoor areas across Office/Commercial/Institutions/Residential premises in Gorakhpur, UP; no numerical performance metrics are listed.

What is the estimated contract value and EMD for this UP tender?

The estimated value is ₹511,642 and the EMD is ₹10,233; bidders should plan their bid to cover this scope and align with potential variation as per clause.

What is the delivery/security requirement if opting for FDR in Gorakhpur bid?

If choosing FDR, ensure the FDR is in the bidder’s name, withdrawable only on demand or with pledge sanction, and deliver the original document to the buyer within 15 days of award.