GEM

Health and Family Welfare Department Delhi Audiometer MAICO MA-42 CMC Tender 2025 West Delhi 110008

Bid Publish Date

22-Nov-2025, 11:21 am

Bid End Date

13-Dec-2025, 12:00 pm

Value

₹1,00,000

Location

WEST DELHI , DELHI

Progress

Issue22-Nov-2025, 11:21 am
AwardPending
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Quantity

1

Bid Type

Two Packet Bid

Key Highlights

  • • MCQ: MAICO MA-42 audiometer CMC requirement for West Delhi health facility
  • • Brand/OEM: MAICO MA-42 brand specified within audiometer maintenance scope
  • • Standards: PPE and high-voltage safety adherence; insurance and liability provisions
  • • Special clause: up to 25% quantity/duration adjustment allowed at contract issue or during execution
  • • Eligibility: past project experience proofs accepted (contract copies, client certificates, invoices)
  • • Warranty/AMCs: dedicated service/support hotline required for ongoing maintenance
  • • Penalties/LD: penalties tied to SLA/response times; SLAs attached in buyer file
  • • Delivery/installation: quarterly maintenance cadence; on-site service in Delhi 110008
  • • Payment: standard terms; confirm with authority for milestone or periodic payments
  • • Documentation: GST, PAN, EMD submission, OEM authorizations as applicable

Categories 6

AUDITORY TEST GRAPHIC RECORDERS EAR NOSE THROAT TREATMENT EQUIPMENT AUDITORY FUNCTION SCREENING UNITS WATER LEVEL RECORDER AUDIOMETERS MICROCENTRIFUGES

Tender Overview

The Health and Family Welfare Department of Delhi invites a Comprehensive Maintenance Contract (CMC) for a pre-owned audiometer, specifically the MAICO MA-42, located in West Delhi (110008). The procurement scope covers quarterly CMC services for a pre-owned unit with an estimated value of ₹100,000. The tender emphasizes vendor commitment to safety, insurance, and liability provisions, with a flexible quantity/duration adjustment window of up to 25% at contract issuance or during execution. The process requires bidders to ensure service continuity, dedicated support, and adherence to statutory risk controls. A key differentiator is the inclusion of past-project experience proofs as an acceptable basis for eligibility, rather than a single standardized credential.

Technical Specifications & Requirements

No explicit technical specifications are published in the tender data. However, available information confirms the following operational context:

  • Product: MAICO MA-42 audiometer in a Comprehensive Maintenance Contract (CMC) setup
  • Delivery/installation locale: West Delhi, Delhi 110008
  • Contract cadence: Quarterly maintenance, with full service support from the OEM or authorized service partner
  • EMD/financials: Not disclosed in the provided data; bidders should prepare standard bid security as per tender norms
  • Experience proof: Acceptable documents include contract copies with invoices, client execution certificates, or equivalent third-party notes
  • Safety and Compliance: Contractors must implement workmen compensation, insurance, public liability, and PPE adherence for high-voltage environments as applicable
  • Service hours: A dedicated or toll-free service contact number is required for after-sales support

Terms, Conditions & Eligibility

  • EMD: Amount not disclosed; bidders should verify prevailing bid security requirements and submit per policy
  • Experience eligibility: Provide proof via contract copies, execution certificates, or equivalent documents for past audiometer maintenance experiences
  • Delivery/response: Maintain service accessibility; ensure timely maintenance and on-site support as per quarterly schedule
  • Payment terms: Standard tender terms; confirm with issuing authority for milestone-based or periodic payments
  • Sub-contracting/assignment: Sub-contracting requires buyer consent; assignment remains with joint liability
  • Warranty/maintenance obligations: Include SLA commitments, response times, and any penalties for non-compliance
  • Safety compliance: Implement PPE and EHV safety measures as dictated by site conditions and regulations
  • Documentation: Prepare and submit GST, PAN, financials, and OEM authorizations as part of bid submission

Key Specifications

  • Audiometer: MAICO MA-42 model

  • Contract type: Comprehensive Maintenance Contract (CMC)

  • Frequency: quarterly service cycle

  • Location: West Delhi, Delhi 110008

  • Estimated value: ₹100,000

  • EMD: not disclosed in tender data

Terms & Conditions

  • Up to 25% increase/decrease in quantity or contract duration at issue

  • Mandatory safety, insurance, and PPE adherence for high voltage work

  • Past project experience proofs accepted in lieu of single credentials

Important Clauses

Payment Terms

Standard tender payment terms; confirm milestone or periodic payments with issuing authority

Delivery Schedule

Quarterly maintenance cadence; ensure timely on-site service within Delhi 110008

Penalties/Liquidated Damages

Penalties tied to SLA adherence and response times; detailed in attached buyer file

Bidder Eligibility

  • Demonstrable past experience in audiometer maintenance or similar medical devices

  • Financial viability and absence of liquidation or bankruptcy proceedings

  • Dedicated service support line (toll-free) and authorized service partner status

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Required Documents

1

GST registration certificate

2

Permanent Account Number (PAN) card

3

Past Experience certificates or contract execution documents

4

Invoices and execution certificates from client(s) for similar services

5

Financial statements or undertaking of financial standing

6

EMD submission proof or eligible security instrument

7

OEM authorization or official service partnership letter

8

Technical bid documents and safety/compliance certificates

Frequently Asked Questions

Key insights about DELHI tender market

How to bid for MAICO MA-42 CMC in Delhi West 2025?

Bidders should submit GST, PAN, financial statements, OEM authorization, and past experience proofs (contracts, invoices, or client certificates). Include a detailed SLA, service response times, and PPE compliance. Ensure 'MAICO MA-42' is clearly stated and confirm quarterly maintenance cadence.

What documents are required for this audiometer maintenance tender in Delhi?

Required documents include GST certificate, PAN card, past project experience proofs (contracts or execution certificates), financial statements, EMD/security deposit, OEM authorizations, and technical bid documents. Ensure service hotline and dedicated support details are provided.

What are the delivery terms for the MAICO MA-42 CMC in West Delhi?

Delivery terms specify quarterly on-site maintenance within West Delhi (110008). Respond by confirming the schedule with the Health and Family Welfare Department and provide a clear quarterly maintenance plan with response times.

What standards or safety guidelines must be followed for this service contract?

Contractors must comply with PPE requirements and safety measures for high voltage environments. Additionally, ensure insurance, public liability, and workmen compensation are in place, with documented proof attached to the bid submission.

What is the eligibility criteria for past experience in this tender?

Acceptable proofs include contract copies with invoices, execution certificates, or third-party inspection notes showing maintenance or service of audiometers or similar medical equipment within the last few years.

Are there any quantity or duration adjustments allowed in this contract?

Yes. The buyer can adjust contract quantity or duration up to 25% at contract issue, and the contractor must accept revised quantity or duration within this limit.

What is the estimated value and EMD status for this Delhi tender?

Estimated value is ₹100,000. The EMD amount is not disclosed in the available tender data; verify the current EMD requirement with the issuing authority before submission.