GEM

Indian Bank ITSM/ITAM NMS IPAM System Integrator Tender Chennai Tamil Nadu 2025

Bid Publish Date

28-Nov-2025, 5:55 pm

Bid End Date

19-Dec-2025, 3:00 pm

EMD

₹50,00,000

Location

CHENNAI , TAMIL NADU

Progress

Issue28-Nov-2025, 5:55 pm
Corrigendum10-Dec-2025
AwardPending
Explore all 4 tabs to view complete tender details

Quantity

1

Bid Type

Two Packet Bid

Categories 10

FLEET OWNER NETWORK MANAGEMENT EQUIPMENT OFFICE MANAGEMENT FACILITY SERVICE WEALTH MANAGEMENT ASSET MANAGEMENT SERVICES SYSTEM INTEGRATOR WATER LEVEL RECORDER MIS MANAGEMENT

Tender Overview

Indian Bank seeks a System Integrator for ongoing support, maintenance and management services of tools under IT Service Management (ITSM), IT Asset Management (ITAM), Network Management Solution (NMS) and IP Address Management (IPAM). The procurement is located in Chennai, Tamil Nadu. The estimated contract value is not disclosed; an EMD of ₹5,000,000 is required. The scope emphasizes integrated lifecycle support across ITSM/ITAM/NMS/IPAM platforms with service delivery aligned to DFS expectations. A key differentiator is the inclusion of an option clause allowing contract quantity or duration flexibility up to 25%, both pre- and post-issuance, and an Excess Settlement provision for additional invoice charges up to a defined percentage. This tender relies on the complete RFP document uploaded by the buyer, including eligibility, scope, and technical specifications.

Technical Specifications & Requirements

  • Organization: Indian Bank
  • Location: Chennai, Tamil Nadu 600001
  • Category: Custom Bid for Services – System Integrator for ITSM, ITAM, NMS, IPAM tools
  • EMD: ₹5,000,000 (to be provided with bid)
  • Contract terms: 25% quantity/duration flex, excess settlement up to a set percentage
  • No explicit technical specs provided; bidders should rely on the uploaded ATC/RFP for detailed scope, SLAs, and integration requirements. Ensure compliance with any statutory or internal security/IT governance standards.

Terms, Conditions & Eligibility

  • EMD amount: ₹5,000,000; payment terms to be defined in RFP
  • Delivery/Performance: as per RFP scope; no fixed delivery schedule published
  • Option Clause: quantity/duration adjustments up to 25% at contract issue and post-issue
  • Excess Settlement: allow additional charges up to defined percentage with supporting documents
  • Documentation: submit complete RFP documents and eligibility criteria as per Buyer-uploaded ATC; ensure OEM authorizations and technical compliance certificates are included if requested

Key Specifications

  • System Integrator for ITSM, ITAM, NMS, IPAM tools

  • EMD: ₹5,000,000

  • Contract quantity/duration flexibility: up to 25%

  • Excess Settlement: additional charges allowed up to defined percentage with docs

  • Location: Chennai, Tamil Nadu; DFS procurement channel through Indian Bank

Terms & Conditions

  • EMD of ₹5,000,000 required with bid submission

  • 25% contract quantity/duration adjustment allowed

  • Excess settlement option with documentation

  • Full RFP ATC/eligibility documents to be uploaded by buyer

Important Clauses

Payment Terms

Payment terms to be defined in the RFP/ATC; bidders should anticipate progress and final payment milestones linked to SLAs

Delivery Schedule

Delivery timeline and milestones to be detailed in the RFP; ensure alignment with ITSM/ITAM/NMS/IPAM tool support cycles

Penalties/Liquidated Damages

Penalty terms and LD clauses to be specified in the RFP/ATC; bidders should plan for performance-based penalties

Bidder Eligibility

  • Experience in delivering ITSM/ITAM/NMS/IPAM system integration and managed services

  • Financial stability with verifiable turnover and BNP acceptable by Indian Bank

  • Ability to meet OEM/partner certifications if mandated in ATC

Past Similar Tenders (Historical Results)

5 found

Custom Bid for Services - Selection of System Integrator for ERP

N/a

Posted: 21 January 2025
Closed: 14 February 2025
GEM

Custom Bid for Services - Operation and management of IT systems and services

N/a

MUMBAI, MAHARASHTRA

Posted: 28 July 2025
Closed: 2 September 2025
GEM

Custom Bid for Services - Job contract for Routine Maintenance and Monitoring of Voice & Data Commu

Oil And Natural Gas Corporation Limited

VADODARA, GUJARAT

Posted: 22 August 2025
Closed: 12 September 2025
GEM

Custom Bid for Services - Job work for IT Infrastructure Management

Office Of Dg ( Ns & M)

JODHPUR, RAJASTHAN

Posted: 1 July 2025
Closed: 22 July 2025
GEM

Custom Bid for Services - IT Infrastructure operations and support Service

Balmer Lawrie And Company Limited

RAIGAD, MAHARASHTRA

Posted: 9 January 2025
Closed: 21 January 2025
GEM

🤖 AI-Powered Bidder Prediction

Discover companies most likely to bid on this tender

Live AI
Historical Data

Required Documents

1

GST certificate

2

Permanent Account Number (PAN) card

3

Experience certificates for relevant ITSM/ITAM/NMS/IPAM projects

4

Financial statements (last 2–3 years)

5

EMD deposit receipt or proof

6

Technical bid documents and compliance checklists

7

OEM authorizations or vendor certifications (if required)

Corrigendum Updates

1 Update
#1

Update

10-Dec-2025

Frequently Asked Questions

Key insights about TAMIL NADU tender market

How to bid for ITSM ITAM NMS IPAM tender in Chennai?

Bidders must submit the full RFP with eligibility criteria, provide EMD ₹5,000,000, and include ITSM/ITAM/NMS/IPAM deployment experience. Ensure GST/PAN, financials, and OEM authorizations if required. The buyer allows up to 25% contract quantity/duration adjustments and an Excess Settlement option with supporting documents.

What documents are required for Indian Bank ITSM bid in Tamil Nadu?

Required documents include GST certificate, PAN, experience certificates for similar projects, financial statements, EMD receipt, technical bid, and OEM authorizations if mandated. Ensure the documents reflect ITSM/ITAM/NMS/IPAM capabilities and security compliance.

What are the key technical specifications for this Indian Bank tender?

Specific technical specs are defined in the uploaded ATC/RFP. Bidders should cite integration capabilities with ITSM, ITAM, NMS, and IPAM tools, align with IT governance standards, and provide SLAs, support coverage, and security controls as per the ATC documentation.

When is the EMD required for the Chennai IT services bid?

The EMD of ₹5,000,000 must accompany the bid submission as part of the eligibility. Ensure payment method is as stated in the RFP and provide EMD proof with the bid package.

What is the Excess Settlement clause in this tender?

Excess Settlement allows bidders to include additional charges up to a defined percentage of the order total, including addons. Lenders require mandatory supporting documents, and the total invoice cannot exceed the specified excess percentage.

What are the payment terms for Indian Bank ITSM services contract?

Payment terms will be detailed in the RFP ATC; bidders should expect milestone-based or SLAs-linked payments. Prepare to align invoicing with acceptance criteria and ensure clear documentation for progress payments as per the ATC.

What is the delivery timeline for ITSM/ITAM/NMS/IPAM support services?

The exact delivery schedule is defined in the RFP/ATC. Bidders should propose start-on-issue with robust transition, ongoing service coverage, and incident/resolution SLAs that meet Indian Bank IT governance requirements.

How to ensure eligibility criteria for IT infrastructure support bid in Chennai?

Meet ITSM/ITAM/NMS/IPAM project experience, provide verifiable turnover, supply OEM authorizations if requested, and demonstrate security/compliance capabilities. Include past performance certificates and client references to establish eligibility per the ATC.

Similar Tenders

1 found

Custom Bid for Services - ARC of Routine/preventive/breakdown maintenance visit of service engineer

Damodar Valley Corporation

📍 BOKARO, JHARKHAND

Est: ₹5.1 L
⏰ Deadline: 2 weeks left
🛒 Type: Service
View GEM