GEM

Gujarat Urban Development Department Technology Consultants Tender Gandhi Nagar 2025 - IS 550/ISO Standards & Milestone Delivery

Bid Publish Date

19-Nov-2025, 6:34 pm

Bid End Date

19-Dec-2025, 7:00 pm

Bid Opening Date

19-Dec-2025, 7:30 pm

Location

GANDHINAGAR , GUJARAT

Progress

Issue19-Nov-2025, 6:34 pm
AwardPending
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Quantity

1

Bid Type

Two Packet Bid

Key Highlights

  • • Dedicated toll-free service support and escalation matrix required
  • • Office of Service Provider must be located in Gujarat with documentary evidence
  • • Quantity/duration adjustment up to 25% during bidding and after contract issuance
  • • Excess settlement option permits additional charges with documented justifications
  • • Past project experience accepted via multiple documentation formats

Categories 1

BUSINESS MANAGEMENT SERVICES

Tender Overview

The Gujarat Urban Development And Urban Housing Department seeks milestone/deliverable-based technology consultants and subject matter experts for IT project management in urban water and sanitation initiatives. The procurement location is Gandhi Nagar, Gujarat, and the engagement covers multiple IT and urban infrastructure domains. The contract scope emphasizes hybrid delivery as defined in the scope of work, with potential quantity/duration adjustments up to 25% at contract issuance or during execution. A dedicated service-support channel and an escalation matrix are required, with on-ground service presence in the consignee state.

Technical Specifications & Requirements

  • No formal technical specifications are published in the BOQ; bidders should rely on the announced scope of work for IT project management, technology consulting, SME support, and urban water/sanitation projects.
  • Key expectations include milestone-based deliverables, deliverable-based payments, and the ability to scale or adjust scope by up to 25%.
  • Service providers must maintain a toll-free support line and a detailed escalation matrix.
  • The supplier must establish an Office of Service Provider within the consignee state and provide documentary evidence.
  • Past experience documents accepted include contract copies with invoices, execution certificates, or third-party release notes to meet qualification criteria.
  • The absence of explicit BOQ items suggests emphasis on governance, PMO, and domain expertise rather than hardware procurement.

Terms, Conditions & Eligibility

  • Quantity/duration flexibility up to 25% at contract issuance and during execution.
  • Excess settlement option allows adding charges up to a defined percentage of item-level value with required supporting documents.
  • Service-support: dedicated/toll-free numbers and escalation matrix required.
  • On-ground presence: office in the state of the consignee with documentary proof.
  • Past experience proof can be contracts with invoices, client certificates, or third-party notes; no single format mandated.

Key Specifications

  • Milestone/Deliverable Based IT project management consulting

  • Urban Water & Sanitation domain expertise

  • Hybrid delivery model as per scope of work

  • 25% quantity/duration flexibility

  • Excess settlement option with documentary backing

  • Dedicated toll-free service support and escalation matrix

Terms & Conditions

  • EMD amount: Not specified in data; prepare as per tender notice

  • Delivery: milestone/deliverable-based with scope adjustments up to 25%

  • Payment terms: milestone-based payments aligned to deliverables

  • Warranty/AMC: not specified; bidders should verify terms in ATC

  • Eligibility: Gujarat-based service presence and prior relevant experience

Important Clauses

Delivery Schedule

Milestone/deliverable-based schedule with potential 25% scope adjustment

Excess Settlement

Additional charges allowed up to a defined percentage with supporting documents

Support & Escalation

Dedicated toll-free service line and formal escalation matrix required

Bidder Eligibility

  • Must establish a Gujarat-based service presence with documentary evidence

  • Experience in IT project management and urban water/sanitation domains

  • Proven track record of milestone-based consulting engagements

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Required Documents

1

GST registration certificate

2

Permanent Account Number (PAN) card

3

Experience certificates or execution certificates from clients

4

Contract copies with invoices or third-party release notes

5

Financial statements demonstrating financial stability

6

OEM authorizations or technology partner affidavits (if applicable)

7

Service escalation matrix and toll-free contact details

8

Proof of office presence in Gujarat (state-wise address)

Frequently Asked Questions

Key insights about GUJARAT tender market

How to bid in tender in Gandhi Nagar for IT consultants 2025

Bidders must submit GST, PAN, experience proofs, and financial statements as per T&C. Provide past contracts, client certificates, and escalation matrix. Ensure presence in Gujarat and readiness for milestone-based deliverables and 25% scope adjustment. Include OEM authorizations if applicable.

What documents are required for Gujarat urban IT services bid 2025

Required documents include GST certificate, PAN, experience certificates or execution notes, contract copies with invoices or third-party notes, financial statements, service escalation matrix, toll-free support details, and proof of Gujarat office presence. OEM authorizations may strengthen eligibility.

What are the eligibility criteria for urban tech consultants in Gujarat

Eligibility requires Gujarat-based service presence, relevant domain experience in IT PMO and urban water/sanitation, and ability to deliver milestones. Documentary proof can be client certificates, execution reports, or contract invoices. Demonstrate capability for 25% scope/duration adjustments.

What are the delivery terms for milestone-based IT consulting in Gujarat

Delivery terms specify milestone-based deliverables with payments tied to milestones. Up to 25% quantity/duration adjustments permitted. Ensure timely reporting and clear deliverable descriptions in the work order to avoid disputes. Maintain escalation matrix and toll-free support.

How to demonstrate past experience for this Gujarat tender

Demonstrate with contract copies and invoices, client execution certificates, or third-party inspection notes. Each document should show project value and scope aligned to IT PMO or urban water/sanitation. Self-certification on invoices may be required with client validation.

What is the excess settlement option in this tender

Excess settlement allows charging additional amounts up to a defined percentage of item-level totals, including addons. Submit supporting documents during invoice creation. Ensure total invoice value remains within the approved excess percentage for the order.

What support commitments are required for bidders in Gujarat

Bidders must provide a dedicated toll-free support number and a formal escalation matrix. An on-ground Gujarat office is required with documentary evidence. Escalation contacts should be reachable for service issues per the tender terms.

What standards or certifications are expected for IT services in this bid

While explicit standards aren’t listed, bidders should align with IS 550 conformance and any organization-specific quality norms cited in ATC. Where applicable, provide ISO/IEC certifications or vendor-specific security credentials to strengthen compliance.

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