GEM

Centre For Development Of Telematics Facility Management Services Tender Bangalore 2025 – Lump Sum Hospitality, Housekeeping & Allied Services, EMD ₹54,000

Bid Publish Date

12-Dec-2025, 11:46 am

Bid End Date

26-Dec-2025, 9:00 am

EMD

₹54,000

Location

BANGALORE , KARNATAKA

Progress

Issue12-Dec-2025, 11:46 am
AwardPending
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Quantity

1

Bid Type

Two Packet Bid

Key Highlights

  • • Mandatory local office: Service provider must operate within the state of the consignee with documentary evidence.
  • • EMD amount: ₹54,000; multiple payment options including RTGS, Demand Draft, Banker’s Cheque, and FDR.
  • • Variation rights: Contract quantity/duration may vary up to 25% at issue and post-issuance.
  • • Excess settlement: Optional additional charges allowed with mandatory supporting documents; invoice cap defined by order terms.
  • • Dedicated service support: Toll-free number and escalation matrix required for responsive maintenance.
  • • Delivery/compliance: Hardcopy EMD must reach buyer within 5 days post bid end/opening.
  • • No explicit BOQ: Lump-sum facility management scope covering hospitality and housekeeping with consumables.

Categories 7

OTHER SERVICE SERVICES TERMINAL COMPLEX FACILITY MANAGEMENT HOSPITALITY RELATED SERVICES WATER LEVEL RECORDER REAL ESTATE SERVICE

Tender Overview

The Centre For Development Of Telematics (C-DOT), under the Department of Telecommunications, invites proposals for Facility Management Services on a Lump Sum basis. The scope covers hospitality, housekeeping, guest house operation and maintenance, with consumables included in the contract cost. Estimated value is not disclosed, and EMD is ₹54,000. The buyer requires the service provider to establish an office within the consignees' state, ensure dedicated service support, and provide an escalation matrix. The contract allows up to 25% variation in quantity or duration at issuance and via written amendments. This tender emphasizes service availability, onsite support, and compliance with post-award service standards. The opportunity is positioned for bidders capable of managing integrated guest-house and facility needs under a government framework in Bengaluru, Karnataka.

Technical Specifications & Requirements

  • Service category: Lump Sum Facility Management for Hospitality, Housekeeping, Guest House O&M, and allied consumables.
  • EMD: ₹54,000 via DD/online or equivalent acceptable method; hardcopy delivery within 5 days of bid end/opening.
  • Office presence: Service provider must maintain an office in the state of the consignee; documentary evidence required.
  • Service support: Dedicated toll-free number and escalation matrix for service support.
  • Payment/variation: Option Clause allows up to 25% increase/decrease in contract quantity or duration; excess settlement allowed with specified percentage and supporting documents.
  • EMD/BDP submission: Options include DD, Fixed Deposit Receipt, Banker’s Cheque or online RTGS; ensure scanned proof plus hardcopy delivery within 5 days.
  • Delivery timeline and performance: Not explicitly stated; bidders should confirm installation/operational readiness aligned to lump-sum terms and SBP/O&M expectations.

Terms, Conditions & Eligibility

  • EMD: ₹54,000; multiple payment modes accepted (DD, FDR, BC, RTGS online).
  • Office requirement: Service provider must have a local office in the consignee state; documentary evidence required.
  • Support infrastructure: Dedicated toll-free number and escalation matrix for service support.
  • Variation clause: 25% variation in quantity or duration allowed at contract issue and post-issuance.
  • Invoicing: Excess settlement provision permits additional charges within predefined percentage; must submit supporting documents.
  • Documentation: Bids require submission of EMD proof (scan + hardcopy), and delivery of hard copy within 5 days of bid end date/opening date.
  • General: No specific start/end dates disclosed; bidders should prepare for aggregate lump-sum delivery and ongoing facility management commitments.

Key Specifications

  • Service category: Lump Sum Facility Management for hospitality, housekeeping, guest house O&M, and consumables

  • EMD: ₹54,000; payment methods include DD, FDR, BC, RTGS

  • Office requirement: Local office in consignee state with documentary evidence

  • Support: Dedicated toll-free service number and escalation matrix

  • Variation: 25% quantity/duration flexibility at contract issue and post-issuance

  • Excess settlement: Additional charges allowed with documentation; invoice total capped by order terms

Terms & Conditions

  • EMD of ₹54,000 and multiple submission options with hardcopy delivery within 5 days

  • 25% variation rights on contract quantity/duration after issuance

  • Dedicated service support infrastructure and escalation process required

Important Clauses

Payment Terms

EMD ₹54,000 via accepted modes; post-award payment terms not specified; ensure online RTGS or DD submission with bid

Delivery Schedule

Hardcopy EMD submission and delivery within 5 days of bid end/opening; no explicit service start date published

Penalties/Liquidated Damages

No explicit LD rate provided; escalation and variation clauses imply performance expectations but no fixed LD percentage

Bidder Eligibility

  • Must have a local office in the consignee state with documentary evidence

  • Proven experience in facility management/hospitality services for government or equivalent entities

  • Financial capability to support lump-sum contract commitments and consumables-included scope

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Closed: 22 April 2025
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Closed: 17 April 2025
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Posted: 28 August 2025
Closed: 4 September 2025
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Required Documents

1

GST Registration certificate

2

Permanent Account Number (PAN) card

3

Experience certificates for similar facility management/hospitality projects

4

Financial statements / turnover evidence

5

EMD submission proof (DD, FDR, BC or RTGS receipt) and hardcopy delivery receipt

6

Technical bid documents and method of service delivery plan

7

OEM authorizations or service partner certifications (if applicable)

8

Office presence evidence in the consignee state

Frequently Asked Questions

Key insights about KARNATAKA tender market

How to bid for facility management services tender in Bengaluru 2025?

Bidders must meet eligibility criteria, submit EMD ₹54,000 via DD/online/BC/FDR, provide GST/PAN, and evidence of a state-based service office. Include technical bid with service delivery plan and escalation matrix, and deliver hardcopy EMD proof within 5 days of bid end date. Ensure consumables are included in contract cost.

What documents are required for the C-DOT hospitality tender in Karnataka?

Submit GST, PAN, experience certificates for similar facilities, financial statements, EMD proof (DD/FDR/BC/RTGS), technical bid and OEM authorizations if applicable, and evidence of local office presence in the consignee state. Provide hardcopy EMD delivery receipt within 5 days.

What is the EMD amount and acceptable payment methods for this tender?

EMD is ₹54,000. Acceptable modes include Demand Draft, Fixed Deposit Receipt, Banker’s Cheque, and online RTGS. Scanned proof must accompany bid; hardcopy must reach the buyer within 5 days after bid end/opening.

What are the variation rights for contract quantity or duration?

The buyer-provided terms allow up to 25% variation in contract quantity or duration. Variations can be invoked during contract issuance and require bidder acceptance of revised scope. Documentation should reflect any revised quantities or timelines.

What service support infrastructure is required for this bid in Karnataka?

Bidders must provide a dedicated toll-free service number and a formal escalation matrix to ensure timely service support. This includes prompt issue resolution and clear contact points for on-site maintenance related to housekeeping and hospitality services.

Are consumables included in the lump-sum facility management contract?

Yes, consumables are included in the contract cost for hospitality and housekeeping services under this lump-sum arrangement. Vendors should itemize consumable categories within the bid and ensure cost integration within the overall lump-sum price.

What are the delivery and acceptance criteria for EMD submission?

Submit scanned EMD proofs with the bid and send the hardcopy to the buyer within 5 days of bid end/opening. Ensure the EMD document matches the payment method chosen and reference the tender package as part of the submission.