GEM

Pondicherry Directorate Of Industry And Commerce AMS for Desktops, Laptops & UPS Online 5 KVA Tender 2025

Bid Publish Date

24-Nov-2025, 1:02 pm

Bid End Date

04-Dec-2025, 1:00 pm

Value

₹50,000

Location

PONDICHERRY , PUDUCHERRY

Progress

Issue24-Nov-2025, 1:02 pm
AwardPending
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Quantity

1

Bid Type

Two Packet Bid

Key Highlights

  • • Formal service availability requirement: office location in Puducherry (Consignee state)
  • • Dedicated toll-free service support number and escalation matrix must be provided
  • • Contract quantity/duration may be increased up to 25% at contract issue and post-issuance
  • • Excess settlement option allowing additional charges up to a defined percentage with supporting docs
  • • ATC and Corrigendum compliance mandatory for bid rejection risk
  • • AMS scope covers Desktops, Laptops, Peripherals, and UPS Online 5 KVA; no BOQ items
  • • Documentation emphasis: upload all required certificates and documents as per tender terms

Categories 3

UPS ATM WATER LEVEL RECORDER

Tender Overview

The Pondicherry Directorate Of Industry And Commerce, under the Department For Promotion Of Industry & Internal Trade, seeks Annual Maintenance Service (AMS) for desktops, laptops, and peripherals including UPS (Online 5 KVA). The estimated value is ₹50,000. The procurement is oriented to local service capabilities in Puducherry with a focus on responsive hardware maintenance and post-warranty support. Notable differentiators include mandatory service availability in the consignee state, dedicated toll-free support, and a formal escalation matrix. The contract allows quantity/duration adjustments up to 25% at contract issue and post-issuance, with a defined excess settlement mechanism for add-ons. This tender emphasizes on-site support readiness and clear documentation to ensure uninterrupted office IT operations.

Technical Specifications & Requirements

  • Product/Service: Annual Maintenance Service for Desktops, Laptops, Peripherals, and UPS (Online 5 KVA)
  • Estimated value: ₹50,000; no BOQ items listed
  • Location: Puducherry (Pondicherry); service provider must have an office in the state
  • Required capabilities: dedicated toll-free service support; escalation matrix for for faster issue resolution
  • Compliance: submit required certificates and documents; ATC/draft terms apply; ensure contract flexibility up to 25% in quantity or duration
  • Documentation: ensure upload of over certificate/ATC as per tender terms
  • Additional: adherence to provided ATC/Corrigendum, if any

Terms, Conditions & Eligibility

  • EMD: not specified in available data
  • Quantity/Durations: adjustability up to 25%; bid binds acceptance of revised quantities/durations
  • Service availability: office in Puducherry; dedicated toll-free number; escalation matrix
  • Documentation: upload all certificates/documents requested in terms/ATC; failed submissions lead to rejection
  • Penalties: standard LD and warranty terms appear in ATC; ensure compliance with bidder obligations and escalation timelines

Key Specifications

  • Product/service names: Annual Maintenance Service for Desktops, Laptops, Peripherals, UPS (Online 5 KVA)

  • Quantities: not specified as BOQ; value approx ₹50,000

  • Standards/Certifications: not explicitly listed; ensure submission of relevant service/brand certifications as per ATC

  • Delivery/Response: dedicated service support with toll-free line; escalation matrix

  • Warranty/Support: implied post-installation maintenance; details to be defined in ATC

Terms & Conditions

  • 25% quantity/duration flex allowed at contract issue and post-issuance

  • Excess settlement option for add-ons with mandatory documentation

  • Office of service provider must be in Puducherry; toll-free support required

Important Clauses

Payment Terms

Not specified in available data; terms to be clarified in ATC

Delivery Schedule

Response and service support must be available in Puducherry; no fixed delivery dates available in data

Penalties/Liquidated Damages

LD and penalties referenced in ATC; exact rates not disclosed in provided information

Bidder Eligibility

  • Must have a Puducherry address or office to provide local service

  • Demonstrated capability in AMS for desktops, laptops, peripherals, and UPS (Online 5 KVA)

  • Submit all required certificates and ATC-compliant documents

Past Similar Tenders (Historical Results)

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Annual Maintenance Service - Desktops, Laptops and Peripherals - UPS (Online 2 KVA); other,Annual

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Posted: 7 January 2025
Closed: 20 January 2025
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Posted: 4 June 2025
Closed: 19 June 2025
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Posted: 20 August 2025
Closed: 17 September 2025
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Container Corporation Of India Limited

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Posted: 9 July 2025
Closed: 19 July 2025
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Required Documents

1

GST certificate

2

PAN card

3

Experience certificates for AMS of desktops, laptops, peripherals, and UPS

4

Financial statements or solvency proof

5

EMD document or equivalent security deposit (if applicable)

6

Technical bid documents showing service capability

7

OEM authorizations or product/service certifications (if required)

8

ATC-complied documents and any Corrigendum attachments

Frequently Asked Questions

Key insights about PUDUCHERRY tender market

How to bid for the AMS tender in Puducherry for desktops and UPS?

Bidders must submit GST, PAN, experience certificates and financials, along with AMS capability for desktops, laptops, peripherals, and UPS. Ensure the office is located in Puducherry and provide a toll-free support number plus escalation matrix; follow ATC terms and upload required certificates.

What documents are required for the Pondicherry AMS bid 2025?

Required documents include GST certificate, PAN, experience certificates for AMS, financial statements, EMD (if applicable), technical bid documents,OEM authorizations, and ATC-compliant certificates. Upload all as per T&C and Corrigendum; missing docs may lead to rejection.

What is the contract quantity adjustment rule in this tender?

The buyer allows up to 25% increase or decrease in contract quantity or duration at the time of issue and post-issuance; bidders must accept revised quantities or durations; no unilateral changes beyond this cap.

What are the service support requirements for this Pondicherry tender?

Bidder must provide a dedicated toll-free service line and an escalation matrix for issue resolution; service office must be in Puducherry; ATC requires clear support processes and contact details for timely maintenance.

Is there an EMD amount specified for this procurement in Puducherry?

No explicit EMD amount is stated in the available tender data; bidders should verify EMD requirements in the ATC document and Corrigendum before submission.

What category of equipment is covered under this AMS tender in Puducherry?

The scope covers Annual Maintenance Service for Desktops, Laptops, Peripherals, and UPS (Online 5 KVA), with no BOQ items listed; ensure OEM/brand-specific maintenance capabilities meet standard IT service criteria.

When will the tender evaluation or acceptance occur for Pondicherry IT AMS?

Exact evaluation dates are not provided; bidders should monitor ATC documents and Corrigendum for timelines; ensure timely submission of all required documents and adherence to service capability requirements.

What standards or certifications are required for the Pondicherry AMS bid?

The tender requires submission of relevant certificates per ATC; specific standards are not detailed in the summary; bidders must attach OEM authorizations and any applicable service certifications as per the ATC.