GEM

Civil Hospital Amdavad CCTV AMC Tender Ahmedabad Gujarat 2025 ISI/ISO Maintenance Contract

Bid Publish Date

07-Nov-2025, 3:58 pm

Bid End Date

28-Nov-2025, 4:00 pm

Bid Opening Date

28-Nov-2025, 4:30 pm

EMD

₹1,80,000

Location

AHMADABAD , GUJARAT

Progress

Issue07-Nov-2025, 3:58 pm
AwardPending
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Quantity

1

Bid Type

Two Packet Bid

Key Highlights

  • • Dedicated toll-free service support required with escalation matrix
  • • Minimum turnover: ₹45 Lakhs annual; CA certificate mandatory
  • • Past performance thresholds: one order ₹72,20,000 or two orders ₹45,00,000 each or three orders ₹36,00,000 each
  • • EMD amount: ₹1,80,000
  • • Service presence within Gujarat state with documentary evidence
  • • Quantity/duration adjustment up to 25% at contract issue and later
  • • Not a fresh installation; CAMC for existing CCTV system and accessories

Categories 5

TECHNICAL SERVICES OTHER SERVICE CAMERA VEHICLE SCANNING SYSTEM LAPAROSCOPIC INSTRUMENTS

Tender Overview

The opportunity is an Comprehensive Annual Maintenance Contract (CAMC) for the CCTV camera system and related accessories at Civil Hospital Ahmedabad, Gujarat. The bidding entity must demonstrate a minimum average annual turnover of ₹45 Lakhs with CA certificates and provide evidence of a successful project history: either one order worth ₹72,20,000 or two orders of ₹45,00,000 each, or three orders of ₹36,00,000 each in the last 3 years for similar products/services. The supplier must maintain a local service presence in Gujarat, with a dedicated support line and escalation contacts. An EMD of ₹1,80,000 is required. The scope includes service availability in-state and pre-existing CCTV systems requiring ongoing maintenance rather than initial installation. The term allows up to 25% adjustment in quantity or duration at contract issue and during procurement, demanding flexibility from bidders.

Technical Specifications & Requirements

  • Category: Comprehensive AMC for CCTV camera system and related accessories; includes ongoing service and support rather than new deployments.
  • EMD: ₹1,80,000.
  • Past Performance: select criteria with thresholds: single order ₹72,20,000 or two orders ₹45,00,000 each or three orders ₹36,00,000 each in last 3 years.
  • Financial Health: average annual turnover > ₹45 Lakhs with CA certificate.
  • Service Presence: office of service provider in the state of consignee (Gujarat) with documentary evidence.
  • Support Essentials: dedicated toll-free service number and escalation matrix required.
  • Quantity/Duration Flexibility: bid quantity/duration adjustable up to ±25%.

Terms, Conditions & Eligibility

  • EMD: ₹1,80,000 submitted as per tender terms.
  • Financial: average annual turnover > ₹45 Lakhs; CA certificate required.
  • Experience: successful completion of the specified order thresholds in the last 3 years for CCTV/m surveillance services.
  • Local Presence: service provider office in Gujarat with documentary proof.
  • Support: dedicated toll-free number and escalation matrix must be provided.
  • Compliance: bidder should not be undergoing liquidation or insolvency; provide undertaking.
  • Quantity Flexibility: contract quantity/duration can be revised up to 25% at issue and thereafter.

Key Specifications

  • CCTV CAMC for existing system and related accessories

  • EMD: ₹1,80,000

  • Turnover requirement: > ₹45 Lakhs annually with CA certificate

  • Past performance thresholds: ₹72,20,000 single order or ₹45,00,000 each for 2 orders or ₹36,00,000 each for 3 orders

  • In-state service presence with documentary evidence

  • Dedicated toll-free service number and escalation matrix

Terms & Conditions

  • EMD of ₹1,80,000 must be submitted with bid

  • Average annual turnover must exceed ₹45 Lakhs with CA certificate

  • Past performance criteria based on CCTV/ surveillance CAMC experience

  • Local Gujarat service office required; documentary proof

  • Dedicated toll-free support and escalation matrix required

  • Contract quantity/duration can vary up to 25%

Important Clauses

Payment Terms

Not specified in provided data; bidders should anticipate standard government CAMC payments upon service milestones and SLAs

Delivery Schedule

Not specified; CAMC implies ongoing service; ensure timely response and maintenance within defined SLAs

Penalties/Liquidated Damages

Not specified; adjustments up to 25% allowed; ensure clear SLAs and escalation pathways to avoid penalties

Bidder Eligibility

  • Demonstrated CCTV/ surveillance CAMC experience with required order values

  • CA-based turnover verification (>₹45 Lakhs annually)

  • Gujarat-based service office with documentary evidence

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Historical Data

Required Documents

1

GST registration certificate

2

PAN card

3

CA certificate confirming average annual turnover > ₹45 Lakhs

4

Experience certificates for CCTV/surveillance CAMC in last 3 years

5

Proof of prior orders meeting value thresholds

6

Documents proving Gujarat-based service office

7

Dedicated toll-free service contact details and escalation matrix

8

Undertaking confirming no liquidation or similar proceedings

Frequently Asked Questions

Key insights about GUJARAT tender market

How to bid for CCTV AMC tender in Ahmedabad Gujarat 2025?

Bidders must meet eligibility: turnover > ₹45 Lakhs with CA certificate, EMD ₹1,80,000, and past performance thresholds. Submit Gujarat service office proof, GST, PAN, experience certificates, and OEM/support documents. Ensure dedicated toll-free support and escalation matrix; bid adjustments up to 25% are allowed at issue.

What documents are required for CCTV CAMC bid in Gujarat?

Submit GST, PAN, CA turnover certificate, experience certificates for CCTV CAMC in last 3 years, proof of orders meeting value thresholds (₹72,20,000 or two ₹45,00,000 etc.), service office proof in Gujarat, and toll-free support details with escalation matrix.

What are the past performance thresholds for this CAMC tender?

Bidders must have completed: one order ₹72,20,000; or two orders ₹45,00,000 each; or three orders ₹36,00,000 each in last 3 years for similar CCTV services, government/PSU or listed company, as documentary evidence.

What is the EMD amount for the Ahmedabad CCTV CAMC bid?

The Earnest Money Deposit required is ₹1,80,000. Ensure payment submission with bid as per terms; confirm online or DD per tender guidelines and attach receipt/cankers with the bid submission.

What is the service presence requirement for Gujarat CAMC bids?

Bidders must establish a dedicated service office within Gujarat with documentary evidence. This includes location proof and contact details to ensure in-state service responsiveness and local escalation.

How does the 25% contract quantity/duration adjustment work?

At contract issue, the buyer may increase or decrease scope by up to 25%. After award, quantity or duration can only be revised within this ±25% band, requiring bidder acceptance of revised terms.

What support commitments are required for CCTV CAMC bidders?

Provide a dedicated toll-free telephone line, and an escalation matrix with direct contact numbers. Ensure resolution SLAs are defined and align with CCTV maintenance service expectations in Gujarat.

Which standards or OEM requirements are expected for CCTV CAMC?

Tender data emphasizes existing CCTV systems; ensure compliance with local service norms, documented OEM authorizations if required, and adherence to manufacturer maintenance protocols for installed cameras and accessories.