Bharat Heavy Electricals Limited Bulk SMS Service Tender Tiruchirappalli Tamil Nadu 2025

Tender Overview

• Organization: Bharat Heavy Electricals Limited (BHEL), Department of Heavy Industry, seeking a Bulk SMS Service (Version-2) for One to One SMS and Domestic SMS across All Telecom Service Providers including MTNL, BSNL, Jio, Airtel, and Vi. Delivery target: within 15 seconds per message with up to 1000 characters per SMS. Scope entails licensing service providers and handling normal to very high priority messaging. Location: Tiruchirappalli, Tamil Nadu 620001. The tender references a structured Scope of Work attachment and a list of 0 BOQ items, indicating a potentially bespoke service engagement rather than a fixed-item procurement.

• Quantity/Value Context: No explicit quantity or estimated value disclosed; EMD amount not provided in available data. The tender includes an option clause allowing a +/- 25% adjustment in contract quantity or duration at the time of issue and post-issuance, demanding bidder flexibility on scope changes.

• Unique Aspects: Emphasis on rapid delivery (15s) and compatibility with multiple telecom providers; the tender alludes to a formal Scope of Work attachment and a non-itemized BOQ, signaling a performance-based SMS delivery contract with potential customization.

Technical Specifications & Requirements

• Service Category: Bulk SMS (Version-2) with One to One SMS and Domestic SMS across standard networks. Messages must support Normal, High, and Very High priority levels and operate across major Indian carriers (MTNL, BSNL, Jio, Airtel, Vi).
• Delivery Benchmark: Target delivery time of ≤ 15 seconds per SMS and messages with up to 1000 characters.
• Service Scope: License service provider engagement; no explicit product list or BOM; reference to a downloadable Scope of Work file for detailed requirements.
• Compliance Expectations: Tender references standard industry compliance implied by carrier interoperability and license-based service provision; no explicit technical standards or certifications named in available data.
• Delivery/Location: Service provision for Tiruchirappalli (Trichy), Tamil Nadu, requiring nationwide carrier compatibility and rapid delivery capabilities.
• Experience/Capabilities: No explicit experience metrics or performance KPIs published; bidders should anticipate capability to manage multi-carrier SMS delivery at scale.

Terms, Conditions & Eligibility

• Option Clause: Buyer may adjust contract quantity or duration by up to 25% at issuing time, with bound acceptance for revised scope post-issuance.
• SOW Reference: A dedicated Scope of Work file exists; bidders must review to align with non-BOQ, custom requirements.
• BOQ: Total items listed as 0, indicating a non-standard procurement structure requiring detailed technical and commercial clarification during bid submission.
• Submission Readiness: EMD amount is not disclosed; bidders should verify exact EMD and supporting documents in the official Terms & Conditions and Scope of Work attachment.