Ahmedabad Municipal Corporation Tender for 2-Year Telephone Operating Contract at Sardar Patel Bhavan
Progress
Tender Type
Open
Sector
State Governments & UT
Tender Fee
₹900
Contract Form
Works
Completion Period
As per tender Document Attached
Currency Type
Single
Categories
2
The Ahmedabad Municipal Corporation is inviting bids for a 2-year telephone operating contract at Sardar Patel Bhavan, Ahmedabad. This tender offers an excellent opportunity for telecom service providers with experience in government projects to deliver reliable telecommunication services, manage telephone exchanges, and ensure seamless communication infrastructure for municipal operations. The project involves detailed technical and security standards, with a total estimated value of INR 773,024. Bidders must meet strict eligibility criteria, including valid digital certificates, submission of tender fee and EMD, and relevant experience. The process is entirely online via the nProcure portal, with clear deadlines and evaluation criteria. Participating companies should prepare comprehensive bids aligned with technical specifications and financial requirements. This tender underscores transparency, security, and quality service delivery, making it ideal for established telecom firms seeking government contracts in Gujarat.
Scope Of Work
The selected contractor will be responsible for providing telephone operating services at the designated Telephone exchange room in Sardar Patel Bhavan, Ahmedabad. The scope includes:
- Maintaining uninterrupted telephone connectivity for municipal operations.
- Managing incoming and outgoing calls as per the operational requirements.
- Ensuring proper functioning of telephone equipment and infrastructure.
- Providing technical support for troubleshooting and repairs.
The process involves:
- Preparation and submission of bid documents including technical and financial proposals.
- Compliance with all eligibility and technical criteria specified in the tender.
- Adherence to the timeline for bid submission and opening.
- Post-award responsibilities include service delivery, reporting, and compliance with contractual terms.
The contract duration is 2 years, with the possibility of extension based on performance. The bidder must ensure all services meet the standards outlined in the tender documents, including security and safety protocols.
| Key Deliverables | Specifications |
|---|---|
| Telephone Service | 24/7 operational, uninterrupted connectivity |
| Equipment Maintenance | Regular checks, repairs, and updates |
| Support Services | Technical assistance, troubleshooting |
| Reporting | Monthly performance reports |
All work must comply with the guidelines and standards set by Ahmedabad Municipal Corporation and relevant telecom authorities.
Technical Specifications
The contractor must ensure the following technical parameters:
| Parameter | Requirement |
|---|---|
| Equipment | Standard telecom hardware compatible with existing infrastructure |
| Connectivity | Reliable, high-quality voice communication lines |
| Security | Secure communication channels with encryption |
| Maintenance | Scheduled preventive maintenance and prompt repairs |
Sequential procedures include:
- Installing and configuring telecom hardware.
- Testing connectivity and call quality.
- Conducting security audits.
- Regular maintenance and troubleshooting.
All technical equipment must conform to the standards specified in the tender documents and relevant telecom regulations.
Financial Requirements
The estimated contract value is INR 773,024. The financial proposal should include a detailed breakdown:
| Cost Component | Amount (INR) |
|---|---|
| Service Charges | To be quoted by bidder |
| Equipment & Maintenance | Included in service charges |
| Miscellaneous Expenses | As applicable |
Payment terms are as follows:
- Initial payment upon contract signing.
- Monthly payments based on service delivery.
- Final settlement after completion of the contract period.
Bidders must submit a bid security along with their financial proposal, adhering to the guidelines specified in the tender documents.
Additional Tender Data
Commercial Details
Tender Category
Service
Bid To RA
No
Item Category
Miscellaneous Works
Authority & Contact
Officer Inviting Bids
Municipal Commissionar, AMC
Bid Opening Authority
Add. Chief Engineer (Electrical)
Address
Light Department,5th Floor “C”-Block, Sardar Patel Bhavan, Danapith , Ahmedabad-380 001
Contact Details
9712967724
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Documents 2
Technical Bid_2025.pdf
TENDER_DOCUMENT
Price Bid_2025.pdf
TENDER_DOCUMENT
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Eligibility Criteria
- ✓ Must have valid digital certificates as per the Information Technology Act-2000 (Class-III).
- ✓ Must submit a scan copy of tender fee of INR 900.
- ✓ Must provide a scan copy of EMD (Earnest Money Deposit).
- ✓ Must submit Supporting Documents as specified in the tender documents.
- ✓ Experience in executing similar government telecom service contracts is preferred.
| Qualification Requirements | Details |
|---|---|
| Financial Capacity | Minimum turnover of INR 5,00,000 in the last 3 years |
| Technical Experience | Proven experience in telecom service provision for government agencies |
| Certification | Valid digital certificates and necessary licenses |
Important: Bidders must meet all eligibility criteria to qualify for further evaluation.
Bidding Process
Process Timeline
27-11-2025 16:05
Required Forms
Preliminary
Tender Fee Form
Library-Standard
Emd Fee Form
Library-Standard
Commercial
Percentage Rate
Library-Secured
Required Documents
Stage - Preliminary Stage
Provide Scan Copy of tender Fee
RequiredProvide Scan copy of EMD
RequiredOther Supporting Documents as per tender documents
Frequently Asked Questions
Key insights about GUJARAT tender market
What is the main purpose of this tender?
This tender is for awarding a 2-year telephone operating contract at the Ahmedabad Municipal Corporation's Sardar Patel Bhavan. The selected service provider will manage the telephone exchange, ensuring uninterrupted communication services essential for municipal operations. The project emphasizes reliable telecom infrastructure, security, and efficient call management, offering an excellent opportunity for telecom companies experienced in government projects.
What are the eligibility criteria for bidders?
Bidders must meet several key requirements:
- Possess a valid digital certificate as per the IT Act-2000 (Class-III).
- Submit scan copies of tender fee (INR 900) and EMD.
- Provide Supporting Documents as specified.
- Have prior experience in government telecom services.
- Meet the financial capacity criteria, including a minimum turnover of INR 5,00,000 in the last 3 years.
Note: All criteria are mandatory for qualification.
What technical specifications must the contractor fulfill?
The contractor must ensure:
- Use of standard telecom hardware compatible with existing infrastructure.
- Maintain reliable voice connectivity with minimal downtime.
- Implement secure communication channels with encryption.
- Conduct scheduled maintenance and prompt troubleshooting.
- Comply with telecom standards and security protocols.
Technical procedures include hardware installation, connectivity testing, security audits, and ongoing maintenance, all documented and compliant with government regulations.
How is the bidding process structured?
The bidding process involves:
- Downloading the tender documents from the nProcure portal.
- Preparing technical and financial bids as per guidelines.
- Submitting bids online before the deadline (26-11-2025, 6:00 PM).
- Bid opening scheduled on 27-11-2025 at 4:05 PM.
- Evaluation based on predefined criteria.
- Contract award to the highest scoring bidder.
Ensure all documents are correctly uploaded and meet submission standards to avoid disqualification.
What are the key dates and deadlines for this tender?
Important deadlines include:
| Date | Event | Details |
|---|---|---|
| 07-11-2025 | Bid Submission Start | Bidders can begin submitting bids online |
| 26-11-2025 | Bid Submission End | Final date for bid submission at 6:00 PM |
| 27-11-2025 | Bid Opening | Bids will be opened at 4:05 PM |
| 27-11-2025 | Contract Award | Expected notification of successful bidder |
| 07-12-2025 | Contract Start | Anticipated commencement of services |
All dates are strict; late submissions or delays will result in disqualification.
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Documents 2
Technical Bid_2025.pdf
TENDER_DOCUMENT
Price Bid_2025.pdf
TENDER_DOCUMENT