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Ahmedabad Municipal Corporation Tender for 2-Year Telephone Operating Contract at Sardar Patel Bhavan

Bid Publish Date

07-Nov-2025, 11:30 am

Bid End Date

26-Nov-2025, 6:00 pm

Value

₹7,73,024

Progress

Issue07-Nov-2025, 11:30 am
AwardPending
Explore all 4 tabs to view complete tender details

Tender Type

Open

Sector

State Governments & UT

Tender Fee

₹900

Contract Form

Works

Completion Period

As per tender Document Attached

Currency Type

Single

Categories 2

The Ahmedabad Municipal Corporation is inviting bids for a 2-year telephone operating contract at Sardar Patel Bhavan, Ahmedabad. This tender offers an excellent opportunity for telecom service providers with experience in government projects to deliver reliable telecommunication services, manage telephone exchanges, and ensure seamless communication infrastructure for municipal operations. The project involves detailed technical and security standards, with a total estimated value of INR 773,024. Bidders must meet strict eligibility criteria, including valid digital certificates, submission of tender fee and EMD, and relevant experience. The process is entirely online via the nProcure portal, with clear deadlines and evaluation criteria. Participating companies should prepare comprehensive bids aligned with technical specifications and financial requirements. This tender underscores transparency, security, and quality service delivery, making it ideal for established telecom firms seeking government contracts in Gujarat.

Scope Of Work

The selected contractor will be responsible for providing telephone operating services at the designated Telephone exchange room in Sardar Patel Bhavan, Ahmedabad. The scope includes:

  • Maintaining uninterrupted telephone connectivity for municipal operations.
  • Managing incoming and outgoing calls as per the operational requirements.
  • Ensuring proper functioning of telephone equipment and infrastructure.
  • Providing technical support for troubleshooting and repairs.

The process involves:

  1. Preparation and submission of bid documents including technical and financial proposals.
  2. Compliance with all eligibility and technical criteria specified in the tender.
  3. Adherence to the timeline for bid submission and opening.
  4. Post-award responsibilities include service delivery, reporting, and compliance with contractual terms.

The contract duration is 2 years, with the possibility of extension based on performance. The bidder must ensure all services meet the standards outlined in the tender documents, including security and safety protocols.

Key Deliverables Specifications
Telephone Service 24/7 operational, uninterrupted connectivity
Equipment Maintenance Regular checks, repairs, and updates
Support Services Technical assistance, troubleshooting
Reporting Monthly performance reports

All work must comply with the guidelines and standards set by Ahmedabad Municipal Corporation and relevant telecom authorities.

Technical Specifications

The contractor must ensure the following technical parameters:

Parameter Requirement
Equipment Standard telecom hardware compatible with existing infrastructure
Connectivity Reliable, high-quality voice communication lines
Security Secure communication channels with encryption
Maintenance Scheduled preventive maintenance and prompt repairs

Sequential procedures include:

  1. Installing and configuring telecom hardware.
  2. Testing connectivity and call quality.
  3. Conducting security audits.
  4. Regular maintenance and troubleshooting.

All technical equipment must conform to the standards specified in the tender documents and relevant telecom regulations.

Financial Requirements

The estimated contract value is INR 773,024. The financial proposal should include a detailed breakdown:

Cost Component Amount (INR)
Service Charges To be quoted by bidder
Equipment & Maintenance Included in service charges
Miscellaneous Expenses As applicable

Payment terms are as follows:

  • Initial payment upon contract signing.
  • Monthly payments based on service delivery.
  • Final settlement after completion of the contract period.

Bidders must submit a bid security along with their financial proposal, adhering to the guidelines specified in the tender documents.

Additional Tender Data

Commercial Details

Tender Category

Service

Bid To RA

No

Item Category

Miscellaneous Works

Authority & Contact

Officer Inviting Bids

Municipal Commissionar, AMC

Bid Opening Authority

Add. Chief Engineer (Electrical)

Address

Light Department,5th Floor “C”-Block, Sardar Patel Bhavan, Danapith , Ahmedabad-380 001

Contact Details

9712967724

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Documents 2

Technical Bid_2025.pdf

TENDER_DOCUMENT

Price Bid_2025.pdf

TENDER_DOCUMENT

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Eligibility Criteria

  • ✓ Must have valid digital certificates as per the Information Technology Act-2000 (Class-III).
  • ✓ Must submit a scan copy of tender fee of INR 900.
  • ✓ Must provide a scan copy of EMD (Earnest Money Deposit).
  • ✓ Must submit Supporting Documents as specified in the tender documents.
  • ✓ Experience in executing similar government telecom service contracts is preferred.
Qualification Requirements Details
Financial Capacity Minimum turnover of INR 5,00,000 in the last 3 years
Technical Experience Proven experience in telecom service provision for government agencies
Certification Valid digital certificates and necessary licenses

Important: Bidders must meet all eligibility criteria to qualify for further evaluation.

Bidding Process

Process Timeline

1. Preliminary Stage

27-11-2025 16:05

2. Commercial Stage

Required Forms

Preliminary

Tender Fee Form

Library-Standard

Required

Emd Fee Form

Library-Standard

Required

Commercial

Percentage Rate

Library-Secured

Required

Required Documents

Stage - Preliminary Stage

1

Provide Scan Copy of tender Fee

Required
2

Provide Scan copy of EMD

Required
3

Other Supporting Documents as per tender documents

Frequently Asked Questions

Key insights about GUJARAT tender market

What is the main purpose of this tender?

This tender is for awarding a 2-year telephone operating contract at the Ahmedabad Municipal Corporation's Sardar Patel Bhavan. The selected service provider will manage the telephone exchange, ensuring uninterrupted communication services essential for municipal operations. The project emphasizes reliable telecom infrastructure, security, and efficient call management, offering an excellent opportunity for telecom companies experienced in government projects.

What are the eligibility criteria for bidders?

Bidders must meet several key requirements:

  • Possess a valid digital certificate as per the IT Act-2000 (Class-III).
  • Submit scan copies of tender fee (INR 900) and EMD.
  • Provide Supporting Documents as specified.
  • Have prior experience in government telecom services.
  • Meet the financial capacity criteria, including a minimum turnover of INR 5,00,000 in the last 3 years.
    Note: All criteria are mandatory for qualification.
What technical specifications must the contractor fulfill?

The contractor must ensure:

  • Use of standard telecom hardware compatible with existing infrastructure.
  • Maintain reliable voice connectivity with minimal downtime.
  • Implement secure communication channels with encryption.
  • Conduct scheduled maintenance and prompt troubleshooting.
  • Comply with telecom standards and security protocols.
    Technical procedures include hardware installation, connectivity testing, security audits, and ongoing maintenance, all documented and compliant with government regulations.
How is the bidding process structured?

The bidding process involves:

  1. Downloading the tender documents from the nProcure portal.
  2. Preparing technical and financial bids as per guidelines.
  3. Submitting bids online before the deadline (26-11-2025, 6:00 PM).
  4. Bid opening scheduled on 27-11-2025 at 4:05 PM.
  5. Evaluation based on predefined criteria.
  6. Contract award to the highest scoring bidder.
    Ensure all documents are correctly uploaded and meet submission standards to avoid disqualification.
What are the key dates and deadlines for this tender?

Important deadlines include:

Date Event Details
07-11-2025 Bid Submission Start Bidders can begin submitting bids online
26-11-2025 Bid Submission End Final date for bid submission at 6:00 PM
27-11-2025 Bid Opening Bids will be opened at 4:05 PM
27-11-2025 Contract Award Expected notification of successful bidder
07-12-2025 Contract Start Anticipated commencement of services

All dates are strict; late submissions or delays will result in disqualification.

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