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Open Power and Energy NPROCURE

Tender for Annual Maintenance Contract of Computers, Printers & IT Peripherals - DGVCL Sachin Division

Bid Publish Date

04-Feb-2026, 6:00 pm

Bid End Date

05-Mar-2026, 6:10 pm

Value

₹10,00,000

Location

SURAT , GUJARAT

Progress

Issue04-Feb-2026, 6:00 pm
AwardPending
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Tender Type

Open

Sector

Power and Energy

Tender Fee

₹885

Contract Form

Service

Completion Period

12  Months

Currency Type

Single

Categories 7

TECHNICAL SERVICES OTHER SERVICE OFFICE EQUIPMENTS COMPUTERS WATER LEVEL RECORDER POLYETHYLENE PIPE MICROCENTRIFUGES

This government tender offers a unique opportunity for qualified service providers to secure an Annual Maintenance Contract for computers, printers, and IT peripherals at Dakshin Gujarat Vij Company Ltd. (DGVCL) Sachin Division. The contract ensures reliable IT support, hardware maintenance, and software updates over a period of 12 months, supporting the power utility's operational efficiency. Bidders must meet strict eligibility criteria, including technical expertise, financial stability, and compliance with government procurement standards. The process involves transparent evaluation based on technical competence, cost, and experience, with clear deadlines and documentation requirements. This tender is ideal for IT service companies seeking to work with a leading power distribution company in Gujarat, offering a chance to contribute to the reliable delivery of electricity services through effective IT infrastructure management.

Scope Of Work

The scope of work for this tender includes:

  • Routine maintenance and troubleshooting of computers, printers, and peripherals.
  • Parts replacement as required, including hardware components.
  • Software updates and configuration to ensure optimal performance.
  • On-site support and repairs at the Division Office and Sub-Division Office.
  • Preventive maintenance to minimize system failures.
  • Reporting and documentation of maintenance activities.

The key deliverables are:

  • Timely response to service requests.
  • Maintenance reports and logs.
  • Replacement of defective parts with genuine components.

Process for service execution:

  1. Receive service request.
  2. Diagnose the issue.
  3. Carry out repairs or replacements.
  4. Test the system.
  5. Provide service completion report.
Specification Details
Contract Duration 12 months
Maintenance Scope Computers, Printers, IT peripherals
Response Time Within 24 hours
Service Hours Office hours, 9:00 AM to 6:00 PM

Bidders must ensure compliance with all technical and safety standards as specified in the tender documents.

Technical Specifications

The technical specifications for the maintenance services include:

Parameter Specification
Equipment Type Computers, Printers, IT peripherals
Hardware Compatibility Standard industry models
Response Time Within 24 hours of request
Service Hours 9:00 AM to 6:00 PM on working days
Spare Parts Genuine and compatible with existing equipment
Software Support Updates, configuration, and troubleshooting

The process involves:

  • Initial assessment of equipment.
  • Diagnosis of issues.
  • Repair or replacement of faulty components.
  • Testing and validation.
  • Documentation of service activities.

Bidders must ensure adherence to technical standards and safety protocols as outlined in the tender documents.

Financial Requirements

The estimated contract value for this AMC is INR 10,00,000.00. The financial bid should include a detailed breakdown of costs covering labor, parts, and miscellaneous expenses. Payment terms are linked to service milestones and submission of valid invoices.

Cost Component Estimated Cost
Labor Charges As per bid
Spare Parts As per actuals
Service Charges Fixed annual fee

Payment schedule:

  • 30% advance upon contract signing.
  • 40% after 6 months of satisfactory service.
  • 30% upon completion of the contract.

Bidders must provide a comprehensive financial proposal aligned with the tender guidelines, ensuring transparency and competitiveness.

Documents 8

NOTICE INVITING TENDER.pdf

TENDER_DOCUMENT

Sr No 1 Schedule B.pdf

TENDER_DOCUMENT

SR No 2 Schedule A List of Parts.pdf

TENDER_DOCUMENT

SR No 3 List of Office with Address.pdf

TENDER_DOCUMENT

SR No 4 List of Inventory.pdf

TENDER_DOCUMENT

SR No 5 General Conditions.pdf

TENDER_DOCUMENT

SR No 6 Scope of Work.pdf

TENDER_DOCUMENT

SR No 7 Qualification Criteria.pdf

TENDER_DOCUMENT

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Eligibility Criteria

✓ Must have valid registration and license to provide IT maintenance services.
✓ Proven experience in maintaining computers, printers, and peripherals for government or reputed private organizations.
✓ Financial stability with an average annual turnover of at least INR 10 lakhs over the past three years.
✓ Must possess valid GST registration and PAN card.
✓ Demonstrated capability to provide on-site support within the specified response time.

Qualification Criteria Minimum Requirement
Experience At least 3 years in IT maintenance
Financial Turnover INR 10 Lakhs annually
Certification Relevant technical certifications (e.g., CompTIA, Microsoft)
Legal Compliance Valid GST and PAN registration

Bidders must submit all relevant documents, including experience certificates, financial statements, and compliance certificates, as part of their bid submission.

Bidding Process

Process Timeline

1. Preliminary

06-03-2026 10:30

2. Technical

06-03-2026 11:00

3. PriceBid

06-03-2026 11:30

Required Forms

Preliminary

Tender Fee RTGS/NEFT_Online Form

User Defined Template-Standard

Required

EMD RTGS/NEFT_Online Form

User Defined Template-Standard

Required

Technical

Technical Bid

User Defined Template-Secured

Required

PriceBid

ItemRate

User Defined Template-Secured

Required

ItemRate

User Defined Template-Secured

Required

Required Documents

Stage - Preliminary

1

Tender Fee payment receipt Online

Required
2

EMD Receipt Online

Required

Stage - Technical

1

Technical Doc as per asked in tender copy

Required
2

Party Sign copy of Tender and All ANNEXURE – 1 Fill and upload

Required

Frequently Asked Questions

Key insights about GUJARAT tender market

What is the scope of the maintenance contract?

The contract covers routine maintenance, troubleshooting, parts replacement, software updates, and on-site repairs for computers, printers, and IT peripherals at DGVCL Sachin Division. It aims to ensure uninterrupted IT operations over 12 months.

What are the eligibility criteria for bidders?

Bidders must have valid registration, relevant experience in IT maintenance, a minimum annual turnover of INR 10 lakhs, and valid GST and PAN certificates. Experience certificates and financial documents are required for qualification.

How can I submit my bid?

Bids must be submitted electronically via the nProcure portal. Submit the tender fee of INR 885, upload the EMD receipt, and provide all technical and financial documents as per the specified formats before the deadline of 21-02-2026.

What are the key dates for this tender?

The bid submission starts on 04-02-2026 at 18:00 and ends on 21-02-2026 at 18:10. The bid opening will occur on 23-02-2026, with evaluation and award notifications following shortly after.

Who can I contact for support during the bidding process?

For assistance, contact Mr. XYZ at 9213010296 or email [email protected]. Vendor training sessions are held weekly at GNFC Infotower, Ahmedabad, to help bidders understand the process.