Open Information Technology and Communication NPROCURE

GIFT City SAP S/4HANA Application Management Services Tender - 5-Year Contract

Bid Publish Date

21-Nov-2025, 12:00 pm

Bid End Date

19-Dec-2025, 3:00 pm

Location

GANDHINAGAR , GUJARAT

Progress

Issue21-Nov-2025, 12:00 pm
AwardPending
Explore all 4 tabs to view complete tender details

Tender Type

Open

Sector

Information Technology and Communication

Tender Fee

₹10,000

Contract Form

Fixed-rate

Completion Period

5  Years

Currency Type

Single

Categories 3

SAP SERVICES BUS TERMINAL

This government tender offers a unique opportunity for IT service providers to deliver Application Management Services (AMS) for SAP S/4HANA at GIFT City. The 5-year contract focuses on managing and supporting SAP ERP systems on the RISE platform, enhancing the digital infrastructure of Gujarat's premier financial hub. Bidders must meet strict eligibility criteria, including proven SAP experience, valid certifications, and financial stability. The procurement process is transparent, conducted electronically via the NProcure portal, with detailed evaluation stages to ensure selection of the most capable partner. Key aspects include system monitoring, incident management, security, backups, and user support, all aimed at ensuring seamless enterprise operations. The tender emphasizes long-term collaboration, technical excellence, and cost efficiency, making it an attractive opportunity for established IT firms specializing in cloud-based SAP solutions. Download the detailed tender document and participate in the vendor training sessions to ensure compliance and successful bidding.

Scope Of Work

The selected agency will be responsible for comprehensive Application Management Services (AMS) for SAP S/4HANA on the RISE platform at GIFT City, including but not limited to:

  • System Monitoring and Support: Continuous monitoring of SAP S/4HANA environment to ensure high availability and performance.
  • Incident Management: Rapid response and resolution of system issues, bugs, and outages.
  • Change Management: Implementing updates, patches, and configuration changes as per approved schedules.
  • Security and Compliance: Ensuring system security, data integrity, and compliance with applicable standards.
  • Backup and Disaster Recovery: Regular data backups and disaster recovery planning.
  • User Support and Training: Providing user support and training sessions for end-users.
  • Documentation and Reporting: Maintaining detailed documentation and periodic performance reports.

Key Deliverables:

  • Fully operational SAP S/4HANA environment on RISE platform
  • Monthly performance and incident reports
  • Compliance with all applicable security standards

Sequential Process:

  1. Bid submission and qualification
  2. Contract award and onboarding
  3. Transition and setup
  4. Ongoing management and support
  5. Periodic review and reporting

The agency must ensure adherence to all technical and security standards specified in the tender documents, available for download at the provided link.

Technical Specifications

The technical environment must support SAP S/4HANA on the RISE platform with the following parameters:

Parameter Specification
Platform Cloud-based (Azure/AWS/Google Cloud)
SAP Version S/4HANA Cloud, version latest
Storage Minimum 10 TB scalable
Security ISO 27001, GDPR compliance
Connectivity 1 Gbps dedicated internet connection

Procedures include:

  1. System setup and configuration
  2. Regular monitoring and maintenance
  3. Incident and change management
  4. Security audits and compliance checks
  5. Backup and disaster recovery testing

Financial Requirements

The estimated budget for this 5-year contract ranges between INR 2 Crores to INR 3 Crores, inclusive of all services. The financial breakdown is as follows:

Cost Component Estimated Cost
Service Fees INR 1.8 Crores
Support & Maintenance INR 0.8 Crores
Miscellaneous INR 0.2 Crores

Payment terms are structured as:

  • 20% advance upon contract signing
  • 30% after successful system setup
  • 50% in quarterly installments based on performance milestones
    All payments are subject to approval of deliverables and compliance with contractual terms.

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Eligibility Criteria

✓ Must have proven experience in SAP S/4HANA application management and cloud-based ERP services.
✓ Must possess valid digital certificates as per the Information Technology Act-2000.
✓ Must submit the required documents including Tender Fee and EMD details.

Qualification Parameter Minimum Requirement
Years of Experience At least 3 years in SAP application management
Certification Valid SAP Partner or Service Provider certification
Financial Capacity Annual turnover of at least INR 5 Crores for the last 3 years
Technical Capability Demonstrated ability to manage SAP S/4HANA environments
Legal Compliance Valid registration and compliance with local laws

Note: Bidders must submit all documents listed under 'Documents required for Stage - Preliminary' to qualify.

Bidding Process

Process Timeline

1. Preliminary Stage

20-12-2025 15:30

2. Technical Stage

20-12-2025 15:35

3. Commercial Stage

Required Forms

Preliminary

Tender Fee Form

Library-Standard

Required

Emd Fee Form

Library-Standard

Required

Technical

Technical Bid Submission

User Defined Template-Standard

Required

Commercial

Price Bid Form

Library-Secured

Required

Required Documents

Stage - Preliminary Stage

1

Kindly Attached scan copy of Tender Fee Detail

Required
2

Kindly Attached scan copy of EMD Detail

Required

Frequently Asked Questions

Key insights about GUJARAT tender market

What is the scope of this SAP S/4HANA AMS tender at GIFT City?

The tender seeks an experienced agency to manage and support SAP S/4HANA on the RISE platform, including system monitoring, incident resolution, security, backups, user support, and documentation over a 5-year period. The scope covers all aspects of application management to ensure seamless enterprise resource planning at GIFT City.

What are the key eligibility criteria for bidders?

Bidders must demonstrate proven experience in SAP S/4HANA application management, hold valid digital certificates, submit necessary documents like Tender Fee and EMD details, and have a minimum annual turnover of INR 5 Crores for the past three years. Technical certifications and legal compliance are also mandatory.

How can I participate in this tender?

Registration is required on the NProcure portal. Bidders must submit all documents online before the deadline, including technical and financial proposals. The process involves downloading tender documents, attending vendor training sessions, and complying with evaluation stages: preliminary, technical, and commercial. The deadline for bid submission is 19-12-2025 at 3:00 PM.

What is the estimated budget for this project?

The total estimated cost ranges from INR 2 Crores to INR 3 Crores for the entire 5-year contract. The budget includes service fees, support, maintenance, and miscellaneous expenses. Payment terms are structured with an initial advance, milestone-based installments, and performance-based payments, subject to approval of deliverables.

What are the evaluation criteria for selecting the successful bidder?

Bids will be evaluated based on technical expertise (40%), past experience (25%), financial stability (15%), and price competitiveness (20%). A minimum score of 50% in each category is required. The highest scoring bid will be awarded the contract, emphasizing quality, experience, and cost-effectiveness.