Annual Maintenance Service - Desktops, Laptops and Peripherals - COMPUTERS PRINTERS SERVER NETWORK
Indian Army
JAIPUR, RAJASTHAN
Posted:
3 February 2025
Closed:
13 February 2025
GEM
Open Power and Energy NPROCURE
GIPCL Vadodara IT Hardware Maintenance Contract | Power & Energy Sector Tender
Progress
Issue26-Sep-2025, 9:30 am
AwardPending
Tender Type
Open
Sector
Power and Energy
Tender Fee
₹2,950
Contract Form
Works
Completion Period
As per tender Document Attached
Currency Type
Single
Categories
5
GIPCL Vadodara is inviting bids for a two-year comprehensive maintenance contract for IT hardware including servers, desktops, laptops, printers, and plotters at its Nani Naroli site. This tender offers an excellent opportunity for experienced IT service providers to ensure seamless operation of critical infrastructure in the power and energy sector. The contract aims to deliver scheduled preventive maintenance, repairs, and technical support, ensuring high availability and optimal performance of GIPCL's IT assets. With an estimated project value of approximately INR 15,95,043, bidders must meet strict eligibility criteria, submit their proposals via the NPROCURE portal, and adhere to specified deadlines. The tender process emphasizes transparency, technical competence, and cost-effectiveness, making it suitable for established IT maintenance companies seeking government sector contracts. This is a key opportunity to partner with a leading power company in Gujarat, supporting the backbone of its operational infrastructure.
Scope Of Work
The scope of work includes:
- Comprehensive maintenance and servicing of IT hardware including servers, desktop PCs, all-in-one PCs, notebooks/laptops, printers (Dot matrix, LaserJet, Inkjet), and plotters.
- Scheduled preventive maintenance to minimize downtime.
- Troubleshooting and repairs for hardware failures.
- Replacement of defective components with genuine parts.
- Technical support and on-site assistance as required.
The process involves:
- Initial assessment and site inspection.
- Regular scheduled maintenance visits.
- Prompt response to breakdowns.
- Reporting and documentation of maintenance activities.
- Adherence to safety and quality standards.
| Hardware Type | Maintenance Frequency | Key Specifications |
|---|---|---|
| Servers | Quarterly | Ensure uptime > 99.9%, firmware updates |
| Desktop PCs | Monthly | Virus protection, hardware cleaning |
| Laptops | Monthly | Battery health checks, hardware diagnostics |
| Printers | Bi-monthly | Calibration, toner replacement |
| Plotters | Quarterly | Mechanical inspection, ink refilling |
Technical Specifications
The technical specifications include:
| Hardware | Specification |
|---|---|
| Servers | Rack-mounted, compatible with Windows/Linux, minimum 64 GB RAM |
| Desktop PCs | Intel i5/i7, 8GB RAM, SSD storage |
| Laptops | Minimum Intel i5, 8GB RAM, Windows 10 |
| Printers | Dot matrix, LaserJet, Inkjet with network capability |
| Plotters | Wide-format, compatible with Windows, ink refilling system |
Procedures for technical compliance:
- Submit detailed technical datasheets.
- Demonstrate compatibility with existing infrastructure.
- Conduct onsite inspection if required.
- Provide maintenance and support plan.
Technical compliance ensures seamless integration and reliable operation of all hardware components.
Financial Requirements
The estimated contract value is approximately INR 15,95,043. Payment terms are as follows:
| Payment Schedule | Description |
|---|---|
| Initial Payment | 20% upon contract signing |
| Quarterly Payments | 20% after each successful maintenance quarter |
| Final Payment | 20% after completion of the contract period and acceptance |
Bidders must submit a detailed financial proposal along with their technical bid. All costs should be inclusive of taxes and applicable charges. The bid should specify unit costs and total project cost, ensuring transparency and competitiveness.
Additional Tender Data
Commercial Details
Tender Category
Service
Bid To RA
No
Item Category
Information Technology (IT)
Authority & Contact
Officer Inviting Bids
GENERAL MANAGER (M&C)
Bid Opening Authority
GENERAL MANAGER (M&C)
Address
GIPCL-VADODARA
Contact Details
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Documents 1
Tender for IT Hardware AMC.pdf
TENDER_DOCUMENT
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Eligibility Criteria
✓ Must have a valid Digital Signature Certificate (DSC) as per IT Act-2000.
✓ Proven experience in maintaining IT hardware for at least 3 years.
✓ Demonstrated financial stability with annual turnover of at least INR 50 lakhs in the last three years.
✓ Submission of valid EMD of INR 16,000 along with bid.
✓ Submission of tender fee of INR 2,950.
| Criterion | Requirement |
|---|---|
| Tender Fee | INR 2,950 |
| EMD | INR 16,000 |
| Experience | Minimum 3 years in IT hardware maintenance |
| Financial Stability | Annual turnover of INR 50 lakhs or more |
| Certification | Valid DSC and relevant certifications |
Note: Bidders must submit all required documents during the preliminary and commercial stages as specified.
Bidding Process
Process Timeline
1. PRELIMINARY STAGE
2. COMMERCIAL STAGE
Required Forms
PRELIMINARY
Tender Fee Form
Library-Standard
Emd Fee Form
Library-Standard
COMMERCIAL
Percentage Rate
Library-Secured
Required Documents
Stage - PRELIMINARY STAGE
1
TENDER FEE
Required 2
EMD
RequiredForm - Tender Fee Form
1
Provide any proof of Bid Processing Fee
Form - Emd Fee Form
1
Provide any proof of EMD Document
Stage - COMMERCIAL STAGE
1
PRICE BID
Frequently Asked Questions
Key insights about GUJARAT tender market
What is the scope of the maintenance contract?
The contract covers comprehensive maintenance and support for IT hardware including servers, desktops, laptops, printers, and plotters at GIPCL's Nani Naroli site. It involves scheduled preventive maintenance, repairs, component replacements, and technical support to ensure continuous operation.
What are the eligibility criteria for bidders?
Bidders must have a valid Digital Signature Certificate (DSC), minimum 3 years of experience in IT hardware maintenance, an annual turnover of at least INR 50 lakhs, and submit the EMD of INR 16,000 along with tender fee of INR 2,950. All documents must be submitted as per tender guidelines.
How can I participate in the bidding process?
Participants should download the tender documents from the NPROCURE portal, submit the tender fee and EMD online, attend any pre-bid meetings if scheduled, and submit technical and financial bids electronically before the deadline. Ensure all documents are complete and submitted on time.
What are the key dates and deadlines for this tender?
The bid submission starts on 26-09-2025 at 15:00 and closes on 17-10-2025 at 17:30. The bid opening will be notified later. Bidders must adhere strictly to these deadlines to avoid disqualification.
Who can I contact for support or clarifications?
For assistance, contact BC SHAH, General Manager (M&C) at [email protected] or call +91-79-40007517. Support is available during working hours, and vendor training sessions are organized weekly to guide bidders through the process.
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Documents 1
Tender for IT Hardware AMC.pdf
TENDER_DOCUMENT