Government Tender for AMC of EPABX System at Swarnim Sankul Gandhinagar - One Year Contract
Bid Publish Date
17-Sep-2026, 2:30 pm
Bid End Date
30-Sep-2026, 11:30 am
Value
₹1,14,602
Location
Progress
This government tender offers an opportunity for electrical and communication service providers to secure a one-year AMC contract for the EPABX system at Swarnim Sankul, Gandhinagar. The project involves preventive maintenance, OEM support, and system upgrades to ensure seamless communication infrastructure. Bidders must meet strict eligibility criteria, including experience, local presence, and certifications. The tender process is transparent, with detailed evaluation based on technical competence, experience, and financial proposals. The contract aims to enhance the communication capabilities of the Gujarat government’s infrastructure, fostering efficient and reliable operations. Interested companies specializing in electrical works, communication systems, OEM support, and government projects are encouraged to participate and contribute to the state's development initiatives.
Scope Of Work
The selected contractor will be responsible for comprehensive AMC of the EPABX system at Swarnim Sankul, Gandhinagar, for a period of one year. The scope includes:
- Regular preventive maintenance and troubleshooting of the EPABX system
- Ensuring system uptime and minimal downtime
- Providing OEM support and parts for a minimum of 5 years
- Conducting system upgrades and updates as required
- Maintaining detailed service records and reports
The process involves:
- Initial assessment and system audit upon contract award
- Implementation of maintenance schedules
- Prompt response to system failures or faults
- Periodic review and reporting to the department
Key deliverables include:
| Deliverable | Description |
|---|---|
| Maintenance Reports | Monthly and incident-based reports |
| OEM Support Certificates | Proof of OEM support for minimum 5 years |
| Service Logs | Detailed logs of maintenance activities |
The contractor must ensure compliance with all technical specifications and safety standards as per government regulations.
Technical Specifications
The EPABX system must support standard communication protocols and be compatible with existing infrastructure. Technical parameters include:
| Specification | Requirement |
|---|---|
| System Compatibility | Supports VoIP and analog lines |
| OEM Support | Minimum 5-year OEM warranty and support |
| Power Supply | Uninterruptible Power Supply (UPS) compatible |
| Maintenance Access | Easy access for troubleshooting and repairs |
| Certification | Compliant with BIS and ISO standards |
Sequential process for technical compliance:
- Submit detailed technical datasheet
- Conduct system audit and compatibility check
- Implement necessary upgrades or repairs
- Obtain OEM support certificates
All technical activities must adhere to government safety and quality standards.
Financial Requirements
The total estimated budget for the AMC is ₹114,602.29, which includes labor, spare parts, OEM support, and miscellaneous expenses. Payment will be made quarterly based on satisfactory service reports. The breakdown is as follows:
| Cost Component | Amount (₹) |
|---|---|
| Labour and Maintenance | 70,000 |
| OEM Parts and Support | 40,000 |
| Miscellaneous | 4,602.29 |
Payment Schedule:
- 25% upon contract signing
- 25% after 3 months
- 25% after 6 months
- 25% after successful completion of 12 months
All payments are subject to submission of progress reports and approval by the department.
Tender Data
Bid Details
Tender Type
Open
Sector
State Governments & UT
Tender Fee
₹600
Contract Form
Works
Completion Period
120 Days
Currency Type
Single
Bid Submission Start
17-09-2026 20:00:00
Document Download End
30-09-2026 17:00:00
Bid Validity
120 Days
Additional Tender Data
Commercial Details
Tender Category
Service
Tender Value
₹1,14,602
Bid To RA
No
Item Category
Electrical
Authority & Contact
Officer Inviting Bids
Dy. Executive Engineer, Sachivalaya Complex Electrical Sub Division No 2, Gandhinagar.
Bid Opening Authority
Dy. Executive Engineer, Sachivalaya Complex Electrical Sub Division No 2, Gandhinagar.
Address
1st Floor A Block, Patnagar Yojna Bhavan, Sector No 16, Gandhinagar.
Contact Details
07923259469
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Documents 10
nivida 10.pdf
TENDER_DOCUMENT
GR.pdf
TENDER_DOCUMENT
G S T LTR.pdf
TENDER_DOCUMENT
amc scope work.pdf
TENDER_DOCUMENT
EPABX System AMC Estimate ANX A .pdf
TENDER_DOCUMENT
EPABX System AMC Estimate ANX B.pdf
TENDER_DOCUMENT
EPABX System AMC Estimate ANX C .pdf
TENDER_DOCUMENT
EPABX System AMC Estimate boq.pdf
TENDER_DOCUMENT
EPABX System AMC Estimate SBD Book.pdf
TENDER_DOCUMENT
EPABX System AMC Estimate SCHA A .pdf
TENDER_DOCUMENT
Categories
2
Bidding Process
Process Timeline
30-09-2026 17:05
30-09-2026 17:10
Required Forms
Preliminary
Tender Fee Form
Library-Standard
Emd Fee Form
Library-Standard
COMMERCIAL
Percentage Rate
Library-Secured
Required Documents
Stage - Preliminary Stage
Upload scanned copy of Tender Fee of 600 in the form of demand draft only (cash not acceptable) in favor of executive engineer, Sachivalaya Complex Electrical division, gandhinagar payable at gandhinagar from any Nationalized/scheduled bank. (DD for Tender Fee must be purchased from the account of bidder)
RequiredUpload scanned copy of security/earnest money Deposit of 2000 in the form of FDR (with a validity period of not less than 165 days)/Bank guarantee from Nationalized/Scheduled Bank in favour of Deputy executive engineer sachivalaya complex electrical sub division no 2 gandhinagar payable at Gandhinagar OR exemption certificate is valid (FDR for EMD must be purchased from the account of Bidder)
RequiredUpload scanned copy Bank Solvency(25 percent of estimated cost put to tender that is 28650.66 )issued in current calendar Year
RequiredUpload scanned copy of permanent Account number (PAN)issued by income tax Department
RequiredUpload scanned copy of GST Registration Certificate.
RequiredUpload scanned copy of annual turnover statement certified by C.A. of any one of last five financial year uploaded to the current financial year shall be more than 114602.63
RequiredBidder /OEM must have one office / Workshop/service centre in gujarat. (Copy of documents to prove local office / workshop in gujarat please attach the copy of any one of the following; Property tax bill/Electricity bill/Telephone bill/GST Registration copy/Lease agreement etc.)
RequiredUpload signed and scanned copy of Declaration Letter of Bidder (Annexure A)
RequiredUpload signed and scanned copy of which provide the certificate of support for parts from OEM for minimum 5 years along with Bid as per Annexure B(To be submitted before awarding contract)
RequiredUpload scan copy of Form3-A issued by employer to substantiate successful experience of similar work as prescribed in pre-qualification criteria. (if required attach agreement copy) as per Annexure- C (Similar work definition specified in Annexure-C) (Attach agreement copy with 3A for similar type of work)
RequiredForm - Tender Fee Form
Provide any proof of Bid Processing Fee
Form - Emd Fee Form
Provide any proof of EMD Document
Eligibility Criteria
- ✓ Must have a valid GST registration and PAN.
- ✓ Must have completed similar EPABX AMC projects with a minimum value of ₹1,14,602.63 in the last five years.
- ✓ Must possess a local office or workshop in Gujarat, supported by property tax, electricity, or lease documents.
- ✓ Must submit a bid security deposit (EMD) of ₹2000 via FDR or bank guarantee, valid for at least 165 days.
- ✓ Must provide a solvency certificate of at least 25% of the estimated tender value (₹28,650.66), issued within the current calendar year.
- ✓ Must upload a declaration letter (Annexure A) and OEM support certificates (Annexure B).
- ✓ Must demonstrate experience through Form 3A, including contract copies for similar work.
| Qualification Criteria | Details |
|---|---|
| Minimum turnover | ₹114,602.63 in last 5 financial years |
| Local presence | Office/Workshop in Gujarat |
| Experience | Successful completion of similar electrical/communication projects |
| Financial stability | Valid solvency certificate |
| Certification | Valid GST, PAN, and OEM support certificates |
Bidders must meet all criteria to qualify for the tender.
Frequently Asked Questions
Key insights about GUJARAT tender market
What is the scope of work for this tender?
The scope includes preventive maintenance, troubleshooting, OEM support, and system upgrades for the EPABX system at Swarnim Sankul, Gandhinagar. The contractor must ensure system uptime, detailed reporting, and OEM support for at least 5 years. The process involves initial assessment, regular maintenance, and prompt fault resolution.
What are the eligibility criteria for bidders?
Bidders must have valid GST and PAN, experience in similar projects worth at least ₹1,14,602.63 in the last five years, a local office in Gujarat, and OEM support certificates. They must also submit solvency certificates, EMD, and experience proof as per the tender requirements.
How can I participate in the bidding process?
Interested parties should download tender documents, pay the tender fee of ₹600, and upload all required documents before the deadline. The process includes technical and financial bid submission, followed by public bid opening. Ensure compliance with all instructions for successful participation.
What is the deadline for bid submission?
The last date for bid submission is 30-09-2026 at 17:00 hours. Bids received after this time will not be considered. Bidders are advised to submit well before the deadline to avoid last-minute issues.
Who is the contact person for queries related to this tender?
Queries can be directed to Dy. Executive Engineer, Sachivalaya Complex Electrical Sub Division No 2, Gandhinagar. Contact number: 07923259469. Bidders are encouraged to clarify doubts before submission to ensure compliance and smooth processing.