Government Tender for Annual Maintenance Contract (AMC) for IT Equipment in Ankleshwar

• Provide comprehensive preventive and breakdown maintenance for all IT equipment including computers, printers, scanners, UPS, and peripherals.
• Perform parts replacement, hardware repairs, and software troubleshooting.
• Conduct periodic system health checks and updates to ensure optimal performance.
• Manage shifting charges and labor charges associated with IT infrastructure.
• Maintain detailed records of inventory, service logs, and maintenance activities.

• The process involves:

1. Receiving service requests from designated offices.
2. Scheduling maintenance visits and dispatching technicians.
3. Performing repairs and replacements as per technical specifications.
4. Updating maintenance logs and reporting to the designated authority.
5. Ensuring timely completion of all tasks within the stipulated period.

• All work must adhere to the terms specified in the tender documents and general conditions.

• Bidders should follow the sequential process:

1. Review tender documents and technical specifications.
2. Prepare technical bid including all required certifications.
3. Submit technical bid along with supporting documents.
4. Await technical evaluation and approval.
5. Participate in price bid opening if shortlisted.

The estimated project value is approximately ₹10,00,000. The financial bid should include a detailed breakdown of costs for preventive maintenance, breakdown repairs, parts, and labor charges. The payment schedule will be based on milestones or monthly invoicing, subject to approval of work completion. The bid must specify unit rates for various services and parts, with all costs inclusive of applicable taxes. Bidders must submit a refundable EMD of ₹10,000 along with their bid, which will be retained until contract completion. The total bid amount should not exceed the estimated value, and bidders are advised to provide competitive rates to enhance their chances of selection.