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Open Power and Energy NPROCURE

Government Tender for Hiring Building for Centralized Call Centre in Gandhinagar Ahmedabad

Bid Publish Date

26-Jun-2025, 6:00 am

Bid End Date

11-Jul-2025, 12:30 pm

EMD

₹1,71,000

Location

MAHESANA , GUJARAT

Progress

Issue26-Jun-2025, 6:00 am
AwardPending
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Tender Type

Open

Sector

Power and Energy

Tender Fee

₹8,850

Contract Form

Service

Completion Period

3  Years

Currency Type

Single

Categories 2

SERVICES CALL CENTRE

This government tender offers a significant opportunity for property owners and leasing companies to collaborate with Uttar Gujarat Vij Company Limited (UGVCL) by providing a suitable building for a Centralized Call Centre in Gandhinagar or Ahmedabad. The project aims to improve customer service operations within Gujarat's power sector, emphasizing safety, compliance, and technical suitability. The tender process involves multiple evaluation stages, including technical and financial assessments, with a submission deadline of July 11, 2025. Bidders must meet strict eligibility criteria, submit comprehensive documentation, and adhere to all terms outlined in the tender documents. This is an excellent chance for real estate service providers and property owners to secure a long-term government contract, supporting Gujarat's power infrastructure and customer service excellence.

Scope Of Work

The selected bidder will be responsible for providing a suitable building for the Centralized Call Centre under the following scope:

  • Provision of a fully functional commercial property in Gandhinagar or Ahmedabad area suitable for a government call centre.
  • Ensuring the property meets all legal and safety standards including approved building and layout plans.
  • Providing ownership documents, property tax receipts, and recent utility bills as proof of legal possession and compliance.
  • Photographs and declaration of usable carpet area in square feet.
  • Compliance with technical specifications such as electrical wiring, internet connectivity, and security arrangements.

The process involves:

  1. Submission of technical bid with all required documents.
  2. Evaluation of technical compliance.
  3. Submission of financial bid for the rental agreement.
  4. Final selection based on combined technical and financial evaluation.
Specifications Details
Location Gandhinagar/Ahmedabad
Building Type Commercial/Office Space
Minimum Carpet Area As declared in the technical bid
Validity of Lease Minimum 3 years
Compliance Must adhere to local building codes and safety norms

The bidder must ensure all legal, technical, and safety standards are met for the duration of the contract.

Technical Specifications

The property must comply with the following technical parameters:

Parameter Requirement
Location Gandhinagar or Ahmedabad area
Building Type Commercial office space suitable for call centre operations
Carpet Area Minimum as declared in the bid, verified through declaration
Electrical & Internet Adequate electrical wiring and high-speed internet connectivity
Safety Norms Fire safety, emergency exits, and security arrangements
Building Plan Approved and duly self-attested

The process involves:

  • Conducting site inspection to verify compliance.
  • Submitting detailed photographs and layout plans.
  • Ensuring the property meets all safety and technical standards before final approval.

Financial Requirements

The financial aspect of this tender involves a rental agreement with a minimum estimated value of based on market rates in Gandhinagar/Ahmedabad. The bid must include a price bid for the monthly rent, with the total estimated value calculated over the 3-year contract period.

Cost Component Details
Rent per month As quoted by bidder
Total Contract Value Calculated as Rent per month x 36 months
Security Deposit As per government norms
Payment Terms Monthly or quarterly payments as per agreement

Bidders should ensure their financial bids are competitive and compliant with the specified terms. The bid offer must remain valid for 180 days from the submission deadline.

Documents 1

Tender document 26-06.pdf

TENDER_DOCUMENT

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Eligibility Criteria

✓ Must have ownership or legal rights to lease the property in Gandhinagar or Ahmedabad.
✓ Must submit all required documents including self-attested tender documents, ownership proof, photographs, approved building plan, property tax receipts, utility bills, PAN, and GST certificates if applicable.
✓ The property should have a declared usable carpet area suitable for a call centre.
✓ Bidder should have a valid Digital Certificate for online submission.

Qualification Requirement Details
Ownership Documents Proof of ownership or lease rights
Financial Stability Demonstrated through latest property tax and utility bills
Technical Compliance Building plans, safety, and safety certificates
Experience Prior experience in leasing or managing commercial properties for government or large organizations
Valid Digital Certificate For secure online bid submission

Critical: Bidders must meet all eligibility criteria to qualify for technical evaluation.

Bidding Process

Process Timeline

1. Preliminary stage

14-07-2025 12:00

2. Technical Stage

15-07-2025 12:00

3. Commercial stage

16-07-2025 12:00

Required Forms

Preliminary

Tender Fee Form

Library-Standard

Required

Emd Fee Form

Library-Standard

Required

GST Details

User Defined Template-Standard

Technical

Tender documents

User Defined Template-Standard

Required

Commercial

Price Bid for hiring of building

User Defined Template-Secured

Required

Required Documents

Form - Tender Fee Form

1

Provide any proof of Bid Processing Fee

Form - Emd Fee Form

1

Provide any proof of EMD Document

Form - GST Details

1

GST certificate (or declaration regarding not having same)

Required

Stage - Technical Stage

1

Tender Documents duly self-attested including Amendment if any.

Required
2

Ownership documents of property in current condition.

Required
3

Photographs of property in current condition.

Required
4

approved building plan and key/layout plan duly self-attested

Required
5

Copy of property tax paid receipt (Latest)

Required
6

Copy of Light Bill (Latest)

Required
7

Copy of PAN card Duly self attested

Required
8

Copy of GST Certificate Duly self-attested if applicable

Required
9

Declaration showing the usable carpet area (in square feet) of the premises to be given on rent.

Required

Frequently Asked Questions

Key insights about GUJARAT tender market

What is the primary purpose of this government tender?

This tender seeks proposals from qualified property owners or leasing companies to provide a building suitable for establishing a Centralized Call Centre under UGVCL in Gandhinagar or Ahmedabad. The project aims to enhance customer service delivery for the power utility sector in Gujarat.

What are the key eligibility criteria for bidders?

Bidders must submit ownership or lease rights proof, all required documents including self-attested tender forms, property tax receipts, utility bills, PAN, and GST certificates if applicable. They should also have a valid Digital Certificate for online bidding and demonstrate experience in managing commercial properties for government or large organizations.

What is the bid submission deadline and process?

The last date for bid submission is 11th July 2025 at 6:00 PM. Bidders must submit all technical and financial documents online via the official portal. The process includes downloading tender documents, attending pre-bid meetings if scheduled, and ensuring all submissions are complete and compliant with the specified formats and timelines.

What technical specifications must the property meet?

The property should be located in Gandhinagar or Ahmedabad, with adequate electrical wiring, internet connectivity, safety features, and an approved building plan. The carpet area must be declared and verified, and the building must meet safety and safety norms as per local regulations.

How is the evaluation of bids conducted?

Bids are evaluated based on technical compliance (40%) and financial bid (60%). The evaluation factors include document authenticity, property suitability, rental competitiveness, and experience. Bidders must meet a minimum of 50% in technical assessment to qualify for the final financial evaluation.