Government Tender for Manpower Supply for Meter Reading & Billing at Vadodara Gas Limited
Progress
Vadodara Gas Limited (VGL) is inviting bids through a government tender for manpower supply services focused on meter reading, bill distribution, notice dissemination, and payment recovery for PNG customers. This 24-month contract aims to enhance operational efficiency and customer management. The tender is open to experienced companies with proven capabilities in utility services, manpower outsourcing, and customer service within the petroleum sector. The estimated project value is approximately INR 74.54 million, with detailed eligibility, technical, and financial criteria outlined. Bidders must submit all required documentation and participate via the online portal before the deadline of October 26, 2026. This opportunity offers a strategic avenue for service providers to collaborate with a leading gas utility, ensuring seamless customer operations and revenue recovery. The procurement process involves multiple evaluation stages, emphasizing technical competence, financial stability, and past experience, making it a highly competitive and rewarding tender for qualified companies.
Scope Of Work
The selected service provider will be responsible for the following key deliverables:
- Manpower deployment for meter reading, bill distribution, notice dissemination, and payment collection.
- Ensuring timely and accurate meter readings and billing processes.
- Managing customer notifications, notices, and recovery of dues.
- Maintaining detailed records of all activities and providing regular reports to VGL.
The process includes:
- Recruitment and training of manpower.
- Deployment of personnel at designated locations.
- Conducting meter readings and data entry.
- Distributing bills and notices to customers.
- Collecting payments and processing recovery actions.
- Reporting and documentation.
| Specification | Details |
|---|---|
| Service Duration | 24 months |
| Location | Vadodara |
| Manpower Quantity | To be specified in the contract |
| Payment Mode | Monthly/Quarterly as per agreement |
| Performance Standards | Accuracy, timeliness, customer handling |
The contractor must ensure compliance with all applicable safety and operational standards, and coordinate with VGL's designated officials for seamless service delivery.
Technical Specifications
The technical specifications require bidders to demonstrate their ability to deploy manpower efficiently and adhere to safety standards. The service provider must ensure personnel are trained in customer handling and operational protocols. The process involves:
- Verification of personnel credentials.
- Deployment planning based on workload.
- Use of technology for meter reading and data management.
| Parameter | Requirement |
|---|---|
| Manpower Qualification | Minimum 12th pass with relevant experience |
| Equipment | Mobile devices for meter reading |
| Data Security | Compliance with data protection standards |
| Service Time | Daily operational hours as per VGL schedule |
| Reporting | Weekly and monthly performance reports |
The bidder must also ensure contingency plans for technical failures and provide support for grievance redressal.
Financial Requirements
The total estimated budget for this project is approximately INR 74,535,770.50. The payment terms are structured as follows:
| Cost Component | Amount (INR) |
|---|---|
| Manpower wages | As per contract |
| Service charges | Included in bid |
| Miscellaneous expenses | To be justified |
Payments will be made on a monthly or quarterly basis upon submission of satisfactory performance reports. The bidder must submit a detailed financial proposal, including breakdowns of wages, overheads, and profit margins. All costs must be justified and aligned with the scope of work. The financial bid should be valid for 90 days from the bid submission deadline.
Tender Data
Bid Details
Tender Type
Open
Sector
Petroleum and Natural Gas
Tender Fee
₹7,500
Contract Form
Service
Completion Period
24 Months
Currency Type
Single
Bid Submission Start
12-10-2026 15:01:00
Document Download End
26-10-2026 13:59:00
Bid Validity
90 Days
Additional Tender Data
Commercial Details
Tender Category
Service
Tender Value
₹7,45,35,770
Bid To RA
No
Item Category
Manpower Supply
Authority & Contact
Officer Inviting Bids
C&P In-charge
Bid Opening Authority
C&P In-charge
Address
1st Floor Riddhi Tower, O. P. Road, Nr. Manisha Circle, Vadodara - 390015
Contact Details
BID & GeM Expert Consultancy
End-to-end support — bid preparation, GeM registration, document filing & compliance by industry experts.
Free consultation · 24h response
Documents 2
Bid Docs Billing S381.pdf
TENDER_DOCUMENT
GCC Service - VGL.pdf
TENDER_DOCUMENT
Categories
8
Bidding Process
Process Timeline
26-10-2026 15:00
Required Forms
Preliminary
Tender Fee Form
Library-Standard
Emd Fee Form
Library-Standard
Commercial
Price Bid Form
Library-Secured
Required Documents
Stage - Preliminary Stage
Tender Fee Copy - in form like Bank Drafts / Banker Cheque payable to VGL/Bank transfer
RequiredEMD Copy - in any form like BG/ DD/ Banker’s Cheque/ Online Banking Transaction/ Letter of Credit
RequiredTechnical BEC Documents - LOA, PO, WO and Execution/ Completion Certificate etc.
RequiredFinancial BEC Documents - Audited Financial Statements and F 15, etc.
RequiredCompany Documents - PAN, GST, MSME, EPFO, ESIC, etc.
RequiredForms and Formats
RequiredEntire Bid Documents along with GCC, Drawing, PTS, Replies to Bidders queries etc.
RequiredForm - Tender Fee Form
Provide any proof of Bid Processing Fee
Form - Emd Fee Form
Provide any proof of EMD Document
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Eligibility Criteria
- ✓ Must have a valid registration and license to operate in Gujarat.
- ✓ Proven experience in utility manpower services or related fields.
- ✓ Financial stability demonstrated by audited financial statements.
- ✓ Submission of all required documents including PAN, GST, MSME registration, EPFO, and ESIC certificates.
- ✓ EMD of INR 7,45,357.05 (or as specified) must be submitted.
- ✓ Tender fee of INR 7,500 must be paid.
- ✓ Must provide technical and financial bid documents as per specified formats.
- ✓ Demonstrate capability to deploy sufficient manpower and resources.
| Qualification | Criteria |
|---|---|
| Experience | Minimum 3 years in relevant services |
| Financial | Turnover of at least INR 1 crore in the last fiscal year |
| Certification | Valid certificates for GST, MSME, EPFO, ESIC |
| Submission | Complete documentation as per tender requirements |
Bidders must meet all eligibility criteria to qualify for further evaluation.
Frequently Asked Questions
Key insights about GUJARAT tender market
What is the main objective of this government tender?
This tender aims to appoint a qualified service provider to supply manpower for meter reading, bill distribution, notice dissemination, payment collection, and recovery services for Vadodara Gas Limited's PNG customers over a period of 24 months, ensuring efficient utility management and customer service.
What are the key eligibility criteria for bidders?
Bidders must have valid registration and licenses, proven experience in utility services, financial stability demonstrated through audited statements, and must submit all required documents such as PAN, GST, MSME registration, EPFO, and ESIC certificates. EMD and tender fees are mandatory, and technical and financial documents must meet specified formats.
How can I participate in the bidding process?
Participants should download the tender documents from the official portal, pay the tender fee and EMD, attend any scheduled pre-bid meetings, and submit their technical and financial bids online before the deadline. Bids will be opened publicly, and evaluation will follow based on predefined criteria.
What is the estimated value of this tender?
The approximate total value of this project is INR 74,535,770.50. The budget covers manpower wages, service charges, and associated expenses, with payments scheduled monthly or quarterly based on performance reports.
What are the important dates to remember?
Key dates include the bid submission start on 12-10-2026, bid submission deadline on 26-10-2026, bid opening on 26-10-2026 at 15:00, and evaluation completion shortly after. Bidders must adhere to these deadlines to ensure participation.